Chineduzim Chukwudinma Chukwuocha
Umuahia
Summary
Proactive and goal -oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Demonstrates strong analytical,communication and teamwork skills committed to making meaningful contributions and advancing organizational goals. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Customer Service Manager
United Bank for Africa PLC
Owerri
1 2023 - Current
- Ensured quality customer service delivery through the provision of efficient and effective branch operation while ensuring conformity with the banks laid down procedures and regulatory guidelines
- Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets
Head of Processing
United Bank for Africa PLC
Umuahia, Abia
2021.01 - 2023.01
- To provide leadership and direction at the unit level and continually enhance team performance to delight customers through efficient transaction processing
- Recommend process improvements as relates to customer service support in a bid to ensure service efficiency and cost optimization.
Funds Transfer Officer
United Bank for Africa PLC
Umuahia
2018.01 - 2021.01
- .Developed and presented annual operating plans, income and expense forecasts and financial results reports
- Used good organizational skills to manage workload
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
Customer Service Officer
United Bank for Africa PLC
Umuahia, Abia
2015.10 - 2017.12
- Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
- Sale to prospective customers UBA's E-banking products, enroll new customers, and resolve related issues.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Producer/Presenter
Vision Africa Radio 104.1 FM
2015.01 - 2015.07
- Planned and researched scripts with focus on agribusiness prior to broadcasting
- Introduced researchers and experts in agriculture related field as speakers in the program
- Led engaging and informative agribusiness presentations and tours.
Agriculture Officer
Ministry of Agriculture
, Abia
2014.07 - 2015.07
- The agricultural officer will be assisting the agricultural production Advisor in the overall management of activities related to productivity improvement of smallholder farmers
Graduate Trainee
National Root Crops Research Institute
2012.06 - 2012.11
- Trained with industrial team members to learn field inside and out
- Troubleshot, traced and helped resolve problems with equipment and systems with complete focus on different aspects of agriculture
Intern
Evironsafe Consult
2011.10 - 2012.01
- Studied surface, underground and underwater features using electronic distance measuring equipment and surveying instruments
Industrial Trainee
Imo State Agricultural Development Agency
2010.10 - 2010.12
Education
Bachelor of Science - Agricultural Extension
Federal University of Technology Owerri, Nigeria
Owerri Imo State 2008.01 - 2014.01
Skills
Excellent Communication and Presentation skills
Team player
Good Judgment, Decision-Making and Problem-Solving Skills
Financial Management
Customer Service
Computer literacy
Marketing and Strategic Planning
Certification
IELTS English Proficiency Certificate
Languages
French
Elementary
A2
English
Proficient
C2
Timeline
Head of Processing
United Bank for Africa PLC
2021.01 - 2023.01
Funds Transfer Officer
United Bank for Africa PLC
2018.01 - 2021.01
Customer Service Officer
United Bank for Africa PLC
2015.10 - 2017.12
Producer/Presenter
Vision Africa Radio 104.1 FM
2015.01 - 2015.07
Agriculture Officer
Ministry of Agriculture
2014.07 - 2015.07
Graduate Trainee
National Root Crops Research Institute
2012.06 - 2012.11
Intern
Evironsafe Consult
2011.10 - 2012.01
Industrial Trainee
Imo State Agricultural Development Agency
2010.10 - 2010.12
Bachelor of Science - Agricultural Extension
Federal University of Technology Owerri, Nigeria
2008.01 - 2014.01
Customer Service Manager
United Bank for Africa PLC
1 2023 - Current