Chinedu Nelson Moses
Ajah, Lagos,LA
Summary
I aim to work in a leading company, overcome challenges, and grow professionally while contributing to organizational success through my technical, analytical, and interpersonal skills.
Qualified Advanced Technical Support Specialist with [Number] years of helpdesk and customer service experience. Provides comprehensive [Product or Service] support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Technical Support Specialist
Fast Path Travel Services
05.2020 - Current
- Monitored and maintained computer systems and networks
- Assisted clients and staff through a series of actions in person or remotely to set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware/software faults
- Replaced hardware components as required
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
Computer Science Teacher
National Youth Service Corps (NYSC)
03.2019 - 04.2020
- Instructed students on computer science fundamentals and programming
- Graded papers, maintained academic records, and handled administrative responsibilities
9VR Game Technician (Part-Time)
Desmon Tech Limited
06.2015 - 10.2018
- Inspected, troubleshot, and repaired electronic gaming equipment
- Ensured smooth operation of video games and replaced defective components
Consultant Information Technology
VITRIMEDIA 12D CINEMA/JURASSIC ADVENTURE
09.2015 - 07.2018
- Maintained and troubleshot 9D VR / 12D Cinema equipment
- Installed and configured systems for optimal performance
Assistant Database Administrator
MOTHERCAT LIMITED
12.2014 - 04.2015
- Safeguarded organizational files and records
- Edited and manipulated data while debugging and maintaining hardware/software systems
Education
Higher National Diploma (HND) - Computer Science
Auchi Polytechnic
09.2013 - 11.2018
High School Diploma - undefined
Final Touch Secondary School
02.2007 - 06.2012
Google Ads App Certification - undefined
Google
07.2020 - 12.2021
Google Ads Video Certification - undefined
Google
07.2020 - 12.2021
Diploma in Human Resource Management - undefined
Federal Ministry of Information and Culture Management
03.2019 - 09.2019
Skills
Negotiation
undefinedCertification
Google Ads App Certification, 07/01/20 - 12/01/21
Personal Information
- Date of Birth: 08/05/93
- Gender: Male
- Marital Status: Married
Timeline
Google Ads App Certification - undefined
Google
07.2020 - 12.2021
Google Ads Video Certification - undefined
Google
07.2020 - 12.2021
Technical Support Specialist
Fast Path Travel Services
05.2020 - Current
Computer Science Teacher
National Youth Service Corps (NYSC)
03.2019 - 04.2020
Diploma in Human Resource Management - undefined
Federal Ministry of Information and Culture Management
03.2019 - 09.2019
Consultant Information Technology
VITRIMEDIA 12D CINEMA/JURASSIC ADVENTURE
09.2015 - 07.2018
9VR Game Technician (Part-Time)
Desmon Tech Limited
06.2015 - 10.2018
Assistant Database Administrator
MOTHERCAT LIMITED
12.2014 - 04.2015
Higher National Diploma (HND) - Computer Science
Auchi Polytechnic
09.2013 - 11.2018
High School Diploma - undefined
Final Touch Secondary School
02.2007 - 06.2012
Google Ads App Certification, 07/01/20 - 12/01/21
Google Ads Video Certification, 07/01/20 - 12/01/21
Diploma in Human Resource Management, 03/01/19 - 09/01/19
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