Reading, Online Research, Travelling, Planting
Chinedu Ekeocha
Administrator
Lagos,Nigeria
Summary
I have a knack for streamlining processes and procedures, My expertise in data entry, document management,
Driven professional with keen ability to connect with clients and foster lasting relationships. Possesses strong communication and negotiation skills, coupled with talent for strategic planning and problem-solving. Aims to contribute to increased sales growth and customer satisfaction.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Control Room Operator
Julius Berger
Lagos, Nigeria
02.2022 - 10.2024
- Collaborated well with team members to achieve operational objectives.
- Provided timely updates on system status to management team.
- Produced clear and concise reports for department monitoring.
- Recorded necessary security data in on systems.
- Enhanced efficiency with thorough observation of control room equipment.
- Maintained communication with field staff, coordinating efficient operations.
- Conducted routine checks for system abnormalities, preventing major malfunctions.
- Made reasoned and responsible decisions in solving problems, considering relevant factors and risk.
- Carefully monitored security operations through system.
Sales officer
United Bank for Africa
Lagos, Nigerian
02.2019 - 10.2022
- Coordinated cross-functional teams, improved communication and productivity.
- Delivered exceptional customer service to maximise client satisfaction.
- Reviewed and improved sales performance to routinely meet or exceed targets.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Developed new business opportunities through proactive prospecting and networking.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Presented sales data and insights to leadership to aid strategy development and planning.
- Contributed to annual sales targets through diligent follow-up on leads.
- Maintained contact with customers throughout sales and pre-delivery process.
- Advised customers on product features and benefits, facilitated informed purchasing decisions.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Streamlined sales processes to improve operational efficiency.
- Monitored industry trends with the aim of staying competitive in the market.
- Analysed industry and competitor trends to enhance sales strategy.
- Established and maintained positive, profitable client relationships through superb communication.
- Unearthed new target markets, prospective clients and key sector decision-makers.
Commercial Staff
Leventis Foods
11.2016 - 02.2019
- Implemented safety procedures in compliance with regulations.
- Coordinated schedules for seamless daily operations.
- Trained new staff members, promoting skill development.
- Assisted in development and implementation of operational policies and procedures.
- Conducted customer satisfaction surveys, implementing improvements based on feedback.
- Organised and maintained efficient filing systems for quick document retrieval.
- Delivered products on time by adhering to schedules closely.
- Executed quality control procedures, ensuring compliance with established standards.
- Upheld cleanliness standards in workspace to maintain hygiene levels.
- Resolved conflicts, ensuring harmonious work environment.
- Enhanced customer satisfaction by providing excellent service.
- Handled incoming calls and emails, directing enquiries to appropriate personnel.
- Followed company policies strictly, ensuring regulatory compliance.
- Interacted regularly with suppliers ensuring timely deliveries.
- Communicated effectively with colleagues to facilitate teamwork.
- Collaborated with finance teams to reconcile and manage budgetary expenditures.
Human Resources
Flour mills of Nigeria plc
01.2013 - 11.2016
- Human Resources Statistician Desk
- Supported human resources department in recruitment processes, enhancing talent acquisition strategies.
- Managed human resources efficiently to ensure round-the-clock availability of essential services at the station.
- Collaborated closely with Human Resources for successful recruitment drives and employee retention strategies.
- Prepared payroll tax documentation, liaising with accounting and human resources personnel to gather required data.
- Determined suitable staffing requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Coordinated with human resources on staff recruitment matters, contributing towards building a skilled workforce in our unit.
- Administered human resources tasks including recruitment, performance evaluation and conflict resolution.
- Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.
- Managed human resources for increased job satisfaction and retention.
- Supported human resources department during recruitment drives for efficient hiring processes.
Education
HND - undefined
Federal Polytechnic
Oko, Anambra State 03.2011 - 05.2016
SSCE - undefined
Ikorodu senior high school
Ikorodu 03.2004 - 05.2010
Skills
- Researching skills
- Active listening skill
- computer skills
- Technical knowledge
- Teamwork and Leadership Skills
- communication verbal and written skills
CRM software use
Bid writing
Technical sales
Cold calling
Customer retention
Customer relations
Sales closing
Lead generation
B2C sales
Email Marketing
Sales planning
Search Engine Optimisation
Contract preparation
Sales reporting
Understanding customer needs
Market analysis
Target market identification
Product expertise
Interests
Timeline
Control Room Operator
Julius Berger
02.2022 - 10.2024
Sales officer
United Bank for Africa
02.2019 - 10.2022
Commercial Staff
Leventis Foods
11.2016 - 02.2019
Human Resources
Flour mills of Nigeria plc
01.2013 - 11.2016
HND - undefined
Federal Polytechnic
03.2011 - 05.2016
SSCE - undefined
Ikorodu senior high school
03.2004 - 05.2010