Summary
Overview
Work History
Education
Skills
Certification
State Of Origin
Lga Of Origin
Personal Information
References
Timeline
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CHINECHEREM CHUKWU

Lekki, Lagos

Summary

A highly driven, resilient and enthusiastic candidate seeking for an opportunity to work in an organization where I can contribute the best of my ability towards the attainments of my organization goals; and also continue learning and perfecting my skills. I am a fast learner and adapt well to environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Customer Service Officer

Guaranty Trust Bank
06.2023 - Current
  • Assisted call-in customers with questions and orders.
  • Maintain 100% accurate filing records for customers transactions.
  • Ensure 100% compliance on regulatory compliance(KYC/AML)
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Maintaining 95% Service Quality in branches.

Vault Administrator & Teller Captain/Supervisor

Guaranty Trust Bank
08.2022 - Current
  • Maintain 100% compliance to set threshold for teller cash holding.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Achieve minimum OPR of 90% and maintain SLA minimum threshold of 90%.
  • Active cross selling of channels to achieve 85% adoption.

Customer Care Representative

Dexk Logistics
09.2021 - 05.2022
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Data Analyst Intern

SideHustle Management
10.2021 - 01.2022
  • Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
  • Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
  • Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.

Sales Representative

UCasual Empire
03.2021 - 08.2021
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed and implemented sales strategies to increase profits.
  • Trained and mentored new sales representatives.

Education

WASSCE -

Markin Grace College, Isheri-Osun, Lagos State

Bachelor of Science (Hons) Biochemistry -

University of Nigeria, Nsukka (UNN)

Skills

Time management

Certification

Tokemas Systems and Resources Workshop Certification, Tokemas Systems and Resources Consult, 10/01/16

State Of Origin

Ebonyi

Lga Of Origin

Onicha

Personal Information

  • Date of Birth: 05/30
  • Gender: Female
  • Nationality: Nigeria
  • Marital Status: Single

References

On request

Timeline

Customer Service Officer

Guaranty Trust Bank
06.2023 - Current

Vault Administrator & Teller Captain/Supervisor

Guaranty Trust Bank
08.2022 - Current

Data Analyst Intern

SideHustle Management
10.2021 - 01.2022

Customer Care Representative

Dexk Logistics
09.2021 - 05.2022

Sales Representative

UCasual Empire
03.2021 - 08.2021

WASSCE -

Markin Grace College, Isheri-Osun, Lagos State

Bachelor of Science (Hons) Biochemistry -

University of Nigeria, Nsukka (UNN)
CHINECHEREM CHUKWU