CHINECHEREM CHUKWU
Lekki, Lagos
Summary
A highly driven, resilient and enthusiastic candidate seeking for an opportunity to work in an organization where I can contribute the best of my ability towards the attainments of my organization goals; and also continue learning and perfecting my skills. I am a fast learner and adapt well to environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Customer Service Officer
Guaranty Trust Bank
06.2023 - Current
- Assisted call-in customers with questions and orders.
- Maintain 100% accurate filing records for customers transactions.
- Ensure 100% compliance on regulatory compliance(KYC/AML)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Maintaining 95% Service Quality in branches.
Vault Administrator & Teller Captain/Supervisor
Guaranty Trust Bank
08.2022 - Current
- Maintain 100% compliance to set threshold for teller cash holding.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Achieve minimum OPR of 90% and maintain SLA minimum threshold of 90%.
- Active cross selling of channels to achieve 85% adoption.
Customer Care Representative
Dexk Logistics
09.2021 - 05.2022
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Data Analyst Intern
SideHustle Management
10.2021 - 01.2022
- Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
Sales Representative
UCasual Empire
03.2021 - 08.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
Education
WASSCE -
Markin Grace College, Isheri-Osun, Lagos State
Bachelor of Science (Hons) Biochemistry -
University of Nigeria, Nsukka (UNN)
Skills
Time management
Excellent interpersonal and management skills
Communication skills
Fast learner
Data Entry
Customer Focus
Documentation And Reporting
Information Protection
Customer Service
Problem-solving abilities
Computer Proficiency
Microsoft Outlook
Critical Thinking
Complaint resolution
Active Listening
Staff Training
Administrative Support
Brand representation
[Software] CRM system proficiency
Certification
Tokemas Systems and Resources Workshop Certification, Tokemas Systems and Resources Consult, 10/01/16
State Of Origin
Ebonyi
Lga Of Origin
Onicha
Personal Information
- Date of Birth: 05/30
- Gender: Female
- Nationality: Nigeria
- Marital Status: Single
References
On request
Timeline
Customer Service Officer
Guaranty Trust Bank
06.2023 - Current
Vault Administrator & Teller Captain/Supervisor
Guaranty Trust Bank
08.2022 - Current
Data Analyst Intern
SideHustle Management
10.2021 - 01.2022
Customer Care Representative
Dexk Logistics
09.2021 - 05.2022
Sales Representative
UCasual Empire
03.2021 - 08.2021
WASSCE -
Markin Grace College, Isheri-Osun, Lagos State
Bachelor of Science (Hons) Biochemistry -
University of Nigeria, Nsukka (UNN)