CHINAZOM DEBORAH ONWUBIKO
IT Application Analyst
Lekki Phase 1
Summary
A self-motivated and results-driven professional committed to excellence through strategic thinking, problem-solving, and delivering effective solutions. With over eight (8) years of experience in the banking industry as an Operations Manager and IT Analyst, I have specialized in application support and information management (data analysis). My practical expertise includes delivering exceptional customer service, managing customer relationships, system administration, application support, information gathering, application testing, deployment, and overseeing application changes and information management.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Team Member, FCUBS Application Management
Access Bank PLC
11.2018 - Current
- Providing Core Banking Application support to all front-end users of the application
- Participation as a key resource for the recent Oracle Flexcube Core Banking Solution (FCUBS) application's successful upgrade from version 12.0.2 to version 14.7.0 (an 18-month project)
- Participation in the IAM data security solution implementation project
- Preparation of scripts used by various business units for information extraction
- Preparation of reports and extraction of data for regulators and auditors using Oracle Structured Query Language (SQL)
- Implementation of stamp duty charges on FCUBS 12.0.2 for current accounts classes as required by regulators
- Performing regular health checks to ensure the smooth running of the WebLogic servers and the database servers
- Debugging, root cause analysis, troubleshooting and resolution of issues discovered on the core banking application
- Testing, monitoring, management and deployment of new solutions or changes to existing solutions on the FCUBS Core Banking Application
- Successful deployment of several solutions on the core banking application of the bank which either saved the bank from financial losses, regulatory sanctions, or service failures
- Active participation in disaster recovery exercises carried out in the bank
- Supervise the smooth running of the end-of-day cycle, abort resolution and ensure the application is available to users on time
- Preparation of scripts used for the monitoring of breached accounts due to tier limits and their restriction status currently used by the compliance team of the bank
- Preparation of scripts currently being used in the bank to monitor the migration of account classes that have breached their tier limit to the next account class and the number of accounts that did not migrate due to errors and the type of errors that prevented the migration
- Core Banking Facilitator for the prospective professional staff of the bank at the Bank’s training school with a pass rate of 99.5%
- Selected as one of the bank's key talents, a distinguished group of individuals recognized for their exceptional performance and significant contributions to the bank's growth and success
Assistant Branch Operations Manager
10.2016 - 11.2018
- Overall supervision and management of cash and teller operations
- Overall supervision and Management of customer service and customer related issues as well as customer engagements
- Authorization of customer transactions
- Supervisory duties
- Ensuring the branch vault limit was adhered to daily
- Regular reconciliation of the bank branch general ledgers and ensuring they are always balanced
- Maintained an audit rating of satisfactory (80% and above) through efficiency and good leadership skills
- Through customer service quality and engagements with customers, we were able to grow the branch balance sheet by at least 70% as an operations team
Place of Primary Assignment
National Youth Service Corps (NYSC)
04.2015 - 10.2015
- General administrative duties
- Data collation and data presentation using Microsoft Excel
- Ensured key action points after weekly meetings were closed before the next meeting and followed up to get regular updates on pending action points
- Responsible for filing, of which I was able to assist in organizing and tracking the physical files on the computer using Microsoft Excel
Education
M.Sc. - Data Science
University of East London
04.2022 - 09.2024
B.Sc. - Management Information Systems (MIS)
Covenant University
Ota, Ogun State 09.2010 - 07.2014
Skills
Oracle SQL
Additional Training Experience And Certification
- Covenant University Leadership Course Training, 2014
- Associate Member, Chartered Institute of Bankers of Nigeria
- Graduate, Access Bank School of Banking Excellence. ELTP 7, 2016
- Oracle Certified Associate in SQL
- IBM Enterprise Design Thinking Practitioner course
- Project Management Training – participant, 2021
Personal Core Values
- Highest Ethics
- Integrity
- Excellence
- Honesty
- Discipline
Accomplishments
Participation as a key resource for the recent Oracle Flexcube Core Banking Solution (FCUBS) application's successful upgrade from version 12.0.2 to version 14.7.0 (an 18-month project).
Participation in the IAM data security solution implementation project.
Preparation of scripts used for the monitoring of breached accounts due to tier limits and their restriction status currently used by the compliance team of the bank.
Preparation of scripts currently being used in the bank to monitor the migration of account classes that have breached their tier limit to the next account class and the number of accounts that did not migrate due to errors and the type of errors that prevented the migration.
Selected as one of the bank's Key talents, a distinguished group of individuals recognized for their exceptional performance and significant contributions to the bank's growth and success.
Successful deployment of several solutions on the core banking application of the bank which either saved the bank from financial losses, regulatory sanctions, or service failures.
Timeline
M.Sc. - Data Science
University of East London
04.2022 - 09.2024
Team Member, FCUBS Application Management
Access Bank PLC
11.2018 - Current
Assistant Branch Operations Manager
10.2016 - 11.2018
Place of Primary Assignment
National Youth Service Corps (NYSC)
04.2015 - 10.2015
B.Sc. - Management Information Systems (MIS)
Covenant University
09.2010 - 07.2014
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