CHINAZA OKOYEOCHA
Administrative Executive
Okota, Lagos
Summary
Training professional champions staff development by facilitating high quality sessions and workshops. Empowers adult learners and responds to changing organizational needs. Evaluates and improves training plans for maximum relevancy and impact.
Overview
12
12
years of professional experience
1
1
Language
Work History
Skill
Telephone Etiquette
Sales
- Objective
- With a passion for quality service delivery and smooth running of business logistic and supply chain, I seek professional opportunities and comprehensive and sustainable sales, logistic and top-notch customer service initiatives, whilst leveraging my rich mix of experience, understanding of human-centricity, passion, and delivery excellence in client management to achieve great impact and replicable success stories
- Support admin operation by ensuring all store items are tracked and monitored for use control
- Maintain and update departmental expense sheet on excel
- Create, update and maintain an updated vendor record
- Establish and maintain an appropriate filling system
- Coordinate and maintain administrative support for business meetings
- Manage and provide administrative support to all departments
- Work with Procurement and Internal Control unit to complete tasks on pending purchases or services required
- Ensure all company property is in good contion and well maintained.
Customer Service, Sales Executive, Logistics
Beloxxi Industries Limited
Lagos, Nigeria
05.2018 - 07.2022
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Built customer rapport by providing friendly, genuine service, increasing customer retention and satisfaction by 20%.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Managed 50+ daily calls, taking orders and escalated cancellations.
- Processed high-value payments with meticulous accuracy.
- Boosted monthly sales revenue by skillfully promoting diverse product and service options.
Admin Executive
Cruxstone Development and Investment
Limited
Lekki, Lagos, Nigeria
10.2022 - 09.2023
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Established key performance indicators (KPIs) to measure and drive team performance, accountability and alignment.
- Coordinated crisis management efforts to minimise reputational damage.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Devised and implemented long-term strategy to drive progress in key areas.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Directed day-to-day work of 80-100 employees and motivated teams to exceed objectives.
Sales Executive
Jott Industries Nigeria Limited
Ikotun, Lagos, Nigeria
08.2022 - 10.2022
- Generated new leads and opportunities to maximise revenue.
- Managed client relationships from early stages of sales process through to post-sales
- Analysed industry and competitor trends to enhance sales strategy.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Maintained contact with customers throughout sales and pre-delivery process.
Assistant Account Clerk
Fendollars Chemicals
01.2013 - 12.2016
- Daily inventory count and record keeping ensuring proper filing for both audit and performance rating
- Oversaw invoice issuance after purchase and processing of goods delivery to the appropriate customers to reduce loss of goods and money for the company due to errors from poor documentation
- Ensured appropriate data retention to suggest new product ideas to product managers.
Assistant Account Clerk (Intern)
Kosisochi Hospital
03.2012 - 09.2012
- Providing basic support to patient to ensure timely payment for service and drug to reduce waiting time
- Filing patient payment record for reference and audit purpose to reduce loss of time that might impact service delivery to patients
- Provide support for the front desk to reduce workload and work-related fatigue
- Professional Certifications
- Digital Marketing Foundation Training 2022
- Brad Batesole
- Handling Abusive Customer 2022
- David Brownlee
- Creating Positive Conversation with Challenging customer
Education
HND - Accounting
Diploma - Accounting
Skills
Customer Serviceundefined
Certification
Timeline
Admin Executive
Cruxstone Development and Investment
Limited
10.2022 - 09.2023
Sales Executive
Jott Industries Nigeria Limited
08.2022 - 10.2022
Customer Service, Sales Executive, Logistics
Beloxxi Industries Limited
05.2018 - 07.2022
Assistant Account Clerk
Fendollars Chemicals
01.2013 - 12.2016
Assistant Account Clerk (Intern)
Kosisochi Hospital
03.2012 - 09.2012
Skill
Telephone Etiquette
Sales
HND - Accounting
Diploma - Accounting
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