Open to work
Chinasa Eke
CSM & TAM
Lagos,Nigeria
Work preference
Summary
Dynamic and results-driven professional with a strong foundation in customer service, time management, and team collaboration. Demonstrates exceptional problem-solving abilities and effective communication skills, including active listening and public speaking. Proficient in cold calling, email outreach, and understanding business processes, with a sales-oriented mindset. Experienced in using HubSpot CRM and knowledgeable about SaaS products and pay-per-click campaigns. Committed to continuous improvement through constructive feedback acceptance and resourceful researching. Career goals include leveraging decision-making competence to drive business success while fostering team building and empathy within the workplace.
Overview
1
1
Language
2
2
Certification
16
16
years of post-secondary education
3
3
years of professional experience
Work history
CRM data analyst
TOMVIC GROUP OF SCHOOL
Lagos, Nigeria
2023.09 - Current
- Researched and identified potential leads through outbound prospecting, email campaigns and cold calling.
- Engaged with prospects to understand their needs, qualify leads, and schedule meetings for account executives.
- Maintain accurate and up-to-date records in the CRM system (e.g. sale force, hubspot), tracking all activities and leads progress.
- Consistently met or exceeded weekly target for outreach qualified leads, and book meetings.
- Assisted IT team in resolving technical issues related to the CRM system.
- Maintained up-to-date knowledge of emerging technologies in the field of data analysis.
Customer Success Manager
San frontier health Nig Ltd
Abuja, Nigeria
2023.04 - 2025.04
- Researched and identified potential leads through outbound prospecting and email campaigns.
- Engaged prospects to assess needs, qualify leads, and arrange meetings for account executives.
- Maintained accurate records in CRM systems, tracking activities and lead progress.
- Consistently exceeded weekly targets for qualified leads and scheduled meetings.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devised strategies to reduce churn rates amongst customers.
- Optimised usage of resources by implementing effective time management techniques.
- Utilised CRM systems to streamline customer management processes.
- Piloted the introduction of new products or services into the market, reinforcing brand reputation among existing clients.
- Facilitated training sessions, enhancing team's product knowledge.
- Managed key accounts to enhance recurring revenue streams.
- Cultivated lasting client relationships through personalised service approach.
- Collaborated cross-functionally for cohesive decision-making process on client matters.
Customer Services Representative
Cymba-Tech And Micro Banking Limited
Bayelsa State, Nigeria
2017.06 - 2019.01
- Handled customer inquiries and complaints via phone, email, and in-person, ensuring quick and effective resolution.
- Provided service information to assist customers in making informed decisions.
- Maintained accurate records of customer interactions and transactions using CRM.
- Worked collaboratively with team members to meet daily service goals and improve customers satisfactions.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Performed administrative duties contributing towards smooth store operations.
- Participated in team meetings sharing best practices for improving service delivery.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Education
Higher National Diploma - Digital Skills
Digital Witch Support IT Community
Digital Online 2015.08 - 2026.10
Higher National Diploma - Business Administration And Management
Akanu Ibiam Federal Polytechnic Unwana Afikpo Ebonyi State
Nigeria 2015.10 - 2019.11
Certificate of Higher Education - Customer Success Manager & Technical Account Manager
Digital Witch IT Support Community
Nigeria 2024.08 - 2024.11
Skills
- Customer service
- Time management
- Team collaboration
- Active listening and communication
- Cold calling and email outreach
- Understanding of business processes
- Familiarity with hubspot crm
- Pay per click campaigns
- Sales oriented mindset
- Resourceful researching
- Problem-solving
- Communication skills
- Team building
- Business intelligence software knowledge
- Customer focus
- Machine learning basics
- SQL knowledge
- Marketing automation software
- Action oriented
- Big data handling
- Conflict management
- Effective time management
- Customer segmentation
- Process Management
- Task prioritisation
- Incident escalation
- Workload prioritisation
- Service orientation
- Database administration
- Communication proficiency
- Resilience under pressure
- Negotiation prowess
Awards
Alumni Award.
Languages
English
Fluent
Affiliations
- story telling,Reading,Teaching and selling
Certification
Higher National Diploma Certificate
National Diploma Certificate
Pivotal Teachers' Training Institution
Digital Witch It support Certificate
Timeline
Certificate of Higher Education - Customer Success Manager & Technical Account Manager
Digital Witch IT Support Community
2024.08 - 2024.11
CRM data analyst
TOMVIC GROUP OF SCHOOL
2023.09 - Current
Customer Success Manager
San frontier health Nig Ltd
2023.04 - 2025.04
Customer Services Representative
Cymba-Tech And Micro Banking Limited
2017.06 - 2019.01
Higher National Diploma - Business Administration And Management
Akanu Ibiam Federal Polytechnic Unwana Afikpo Ebonyi State
2015.10 - 2019.11
Higher National Diploma - Digital Skills
Digital Witch Support IT Community
2015.08 - 2026.10