Chimkasinma Felicia Chukwu
Lagos
Summary
I am committed to delivering high-quality results in contribution to organizational success. Currently seeking for a position where i will be exposed to diverse challenges to achieve career development and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contact Centre Agent
Access Bank
Lagos
10.2025 - Current
- Handled incoming calls, emails, and chat messages from customers providing timely and accurate information while maintaining excellent service standards.
- Educated customers on products, services, and policies, offering guidance and support to improve their overall experience.
- Maintained professionalism and empathy during challenging interactions, ensuring positive customer interactions.
- Resolved customer inquiries, complaints, and service issues efficiently, ensuring customer satisfaction and retention.
- Demonstrated strong communication, active listening, and problem-solving skills in a fast-paced environment.
Marketing and Sales Administrator (NYSC Internship)
Sunstar Energies and Technologies Limited
Lagos
08.2024 - 05.2025
- Prepared and followed up on quotes, invoices, and payment documentation, ensuring timely processing and record-keeping.
- Organised and raised memos for the purchase of materials required for borehole drilling and repairs.
- Conducted inventory checks to ensure the quality and condition of materials, maintaining high standards for operational efficiency.
- Managed client communications via emails and calls, providing accurate information and directing inquiries to appropriate channels.
Subject Teacher (Physical Education)
UNIZIK High School
Awka
10.2021 - 12.2021
- Prepared detailed lesson notes and effectively delivered physical education lessons, incorporating a variety of exercises and activities aimed at improving students physical fitness, coordination, and overall health.
- Administered periodic quizzes to assess students concentration, understanding, and progress in physical education, ensuring alignment with learning objectives.
- Collated examination and continuous assessment scores and submitted them to school leadership for review and record-keeping.
- Served as group supervisor, coordinating extracurricular activities and ensuring smooth execution while promoting student engagement and development.
- Addressed both the educational and emotional needs of students with the utmost confidentiality while being mindful of their individual differences and promoting a supportive learning environment.
Education
B.ED - Human Kinetics and Health Education
Nnamdi Azikwe University
Anambra StateSchool Leaving Certificate -
Anglican Comprehensive High School
Ipaja, LagosJunior Leaving Certificate -
Faith Academy
Gowon Estate, LagosSkills
- Web Development
- HTML 5
- CSS
- Fullstack Development
- Django
- Reactjs
- Python
- Advanced Javascript
- Microsoft Office
- Word
- Excel
- PowerPoint
- Technical Team Participation
- Video Editing
- Canva Designer
- Content Creation
- Marketing
- Customer service
Certification
- Cophild ICT Training & Certification, 07/07/23
- Web Development, 10/01/24 - 12/01/24
- Fullstack Development, 12/01/24 - 03/01/25
- Certified Teacher, Teachers Registration Council of Nigeria (TRCN), 07/07/23
Hobbies and Interests
- Networking
- Sports
- Reading
- Writing
- Cooking
- Baking
Languages
English
Personal Information
- Date of Birth: 05/17/01
- Gender: Female
- Nationality: Nigerian
- Marital Status: Single
- Place of Birth: Anambra State
Grade Obtained
Second class Honours (Lower Division)
Languages
English
Beginner
A1
Timeline
Contact Centre Agent
Access Bank
10.2025 - Current
Marketing and Sales Administrator (NYSC Internship)
Sunstar Energies and Technologies Limited
08.2024 - 05.2025
Subject Teacher (Physical Education)
UNIZIK High School
10.2021 - 12.2021
B.ED - Human Kinetics and Health Education
Nnamdi Azikwe University
School Leaving Certificate -
Anglican Comprehensive High School
Junior Leaving Certificate -
Faith Academy