Chimezirim Peace iwuala (Greg)
New york City
Summary
Versatile professional with expertise in virtual assistance, technical support, customer service, digital marketing, and administrative support. Proven ability to enhance organizational efficiency and deliver exceptional customer experiences. Strong multitasking and problem-solving skills in fast-paced environments. Committed to leveraging technology and communication to drive business growth and operational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Assistant
peratechsolutions
01.2025 - Current
- Resolve Hardware/software issues, provides troubleshooting and supported users with technical guidance
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Installed new hardware and software to meet system specifications and user needs.
- Resolved technical and application problems via helpdesk both over phone and in person.
- Configured networks to meet performance requirements.
- Installed and updated software applications, ensuring compatibility and smooth operation across departments.
Virtual Assistant
light House
03.2022 - Current
- Provided day-to-day administrative support, improving overall business efficiency.
- Managed confidential information with discretion, upholding data protection standards.
- Maintained organised calendar covering team meetings, trips and appointments.
- Adapted quickly to new technologies and software, demonstrating a commitment to continuous learning and development.
- Performed administrative tasks, document management and report development for inter-departmental use.
- Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
- Provided technical support for remote meetings, including setting up video conferencing and troubleshooting issues.
- Conducted comprehensive internet research to support business development initiatives and prepare reports.
- Took messages from clients and relayed them to relevant staff promptly.
Digital Marketing Manager
freelance
05.2023 - 12.2025
- Used Facebook, Instagram and YouTube to promote products and events.
- Developed and implemented comprehensive digital marketing strategies to increase brand visibility across multiple platforms.
- Monitored social media trends to remain ahead of competitor activity and deliver what consumers want.
- Managed social media accounts, creating engaging content to foster community growth and enhance customer engagement.
- Closely monitored campaign performance, adapting, innovating and optimising current marketing methods.
- Coordinated email marketing campaigns, including segmentation, design, and analysis, to drive sales and customer retention.
- Sourced, optimised and uploaded new content and images.
- Utilised CRM software to manage customer data, personalise communications, and track engagement metrics.
- Maintained outstanding customer relationships by providing excellent support and resolving issues promptly and effectively.
- Liaised with clients to discuss marketing strategy and campaign performance.
- Monitored online brand reputation, addressing negative feedback promptly and leveraging positive reviews to build trust.
Education
Bachelor of Science - parasitology and entomology
Nnamdi Azikiwe University
Awka, Anambra State01-2018
Skills
- Customer support
- Network configuration
- Software troubleshooting
- Application installation
- Virtual assistance and administration
- Appointment scheduling and calendar management
- Video editing and content creation
- Event planning and coordination
- Data entry
- Digital marketing
- Time management and organization
Languages
English
Advanced
C1
Spanish
Intermediate
B1
Certification
- IT Support specialist certified
Hobbies and interests
- creating AI videos
- designing filers and pictures
- reading
- solving puzzles
ADDITIONAL TOOLS
- AI Annotation Platforms
- data Vaildation Tools
- Google Workspace
- Excel
- Slack
- zoom
- content Management System
Timeline
IT Support Assistant
peratechsolutions
01.2025 - Current
Digital Marketing Manager
freelance
05.2023 - 12.2025
Virtual Assistant
light House
03.2022 - Current
Bachelor of Science - parasitology and entomology
Nnamdi Azikiwe University