Summary
Overview
Work History
Education
Skills
Accomplishments
Technical Skills
Certifications Training
Operational Experience Highlights
Additional Qualifications
Available For Remote Work
Timeline
Generic

CHIMERE OJIONU

Operations Coordinator | Dispatch Specialist | Emergency Response Coordinator
Lagos

Summary

Results-driven operations coordinator with over 15 years of experience in dispatch operations, call center management, and emergency response coordination. Proven expertise in multi-channel communication, resource deployment, and real-time decision-making under pressure. Seeking to leverage extensive operational experience in a dedicated dispatcher role where strong communication skills, critical thinking abilities, and proven track record in high-pressure environments can contribute to organizational success.

Diligent Operations Coordinator with solid background in optimizing operational processes. Proven track record of streamlining workflows and enhancing team efficiency. Demonstrated ability to manage logistics and coordinate cross-functional teams to meet organizational goals.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Operations professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.

Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.

Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Operations Coordinator

Freelance Operations Support
Lagos, Lagos
01.2017 - Current
  • Provided dispatch and coordination services for small to medium-sized businesses requiring operational support
  • Managed communication systems and call routing for client organizations during peak periods and emergencies
  • Coordinated resource deployment and personnel scheduling across multiple client locations
  • Implemented communication protocols across various platforms (phone, radio, digital messaging) for 24/7 coverage
  • Developed standard operating procedures for incident response and dispatch operations
  • Provided training and support to client staff on dispatch protocols and emergency procedures
  • Maintained detailed incident logs and shift reports for client compliance and operational analysis

Manager of Operations

COMACO Advisory Ltd
Lagos, Lagos
01.2013 - 06.2017
  • Oversaw daily dispatch operations for multi-location business services, coordinating field personnel and resource allocation
  • Managed incoming calls and requests, prioritizing based on urgency and available resources
  • Implemented call routing systems and dispatch protocols that improved response efficiency by 35%
  • Collaborated with field teams to assess situation complexity and deploy appropriate personnel and equipment
  • Conducted regular equipment status checks and maintained backup systems for operational continuity
  • Provided shift briefings and status updates to incoming personnel, ensuring seamless 24/7 operations
  • Analyzed operational data to identify trends and optimize dispatch procedures

Chief Operations Officer

Enigma Nig. Ltd
Port Harcourt, Rivers State
08.2007 - 01.2013
  • Established and managed centralized dispatch center for logistics and field operations coordination
  • Coordinated emergency response activities including personnel deployment and resource management
  • Developed comprehensive training programs for call center staff on dispatch procedures and emergency protocols
  • Implemented quality assurance measures and performance metrics for dispatch operations
  • Managed multi-directional communication flow between field personnel, management, and clients
  • Served as primary escalation point for critical incidents requiring immediate attention and resource deployment
  • Maintained regulatory compliance and operational standards across all dispatch activities

Education

Bachelor's Degree - Sociology/Anthropology

Enugu State University of Science And Technology
Enugu, State
09.1999

Skills

  • Multi-Channel Communication

  • Call Center Management

  • Routing Systems

  • Emergency Response Protocols

  • Incident Management

  • GPS Tracking

  • Resource Allocation Systems

  • Real-Time Status Monitoring

  • Reporting

  • Microsoft Office Suite

  • Advanced Excel

  • Database Management

  • Information Systems

  • Communication Equipment

Accomplishments

  • Response Time Improvement: Reduced average dispatch response time by 40% through optimized routing and resource allocation
  • Team Leadership: Successfully trained and supervised 25+ dispatch personnel in emergency protocols and operational procedures
  • Operational Efficiency: Implemented dispatch systems that improved overall operational efficiency by 35%
  • Quality Standards: Maintained 95%+ accuracy rate in dispatch operations and incident reporting
  • 24/7 Operations: Established and managed continuous dispatch operations across multiple shifts and locations
  • Cross-Functional Coordination: Led successful coordination between field teams, management, and external agencies

Technical Skills

Multi-Channel Communication (Phone, Radio, Digital Platforms), Call Center Management & Routing Systems, Emergency Response Protocols & Incident Management, GPS Tracking & Resource Allocation Systems, Real-Time Status Monitoring & Reporting, Microsoft Office Suite (Advanced Excel for data analysis), Database Management & Information Systems, Communication Equipment & Backup Systems, Digital Mapping & Location Services, Electronic Logging & Documentation Systems, Critical Thinking & Rapid Decision Making, Multi-Tasking in High-Pressure Environments, Team Leadership & Staff Supervision, Performance Metrics & Quality Assurance, Regulatory Compliance & Policy Implementation

Certifications Training

  • Emergency Response Coordination Certification (In Progress)
  • Call Center Operations & Management Training
  • Leadership and Team Management Certification
  • Customer Service Excellence Training
  • Crisis Management & Communication Workshop

Operational Experience Highlights

Managed high-volume call centers with 100+ daily interactions, Coordinated field personnel deployment for time-sensitive operations, Implemented priority-based dispatch systems for optimal resource utilization, Developed and executed emergency response protocols for various scenarios, Coordinated with multiple agencies and departments during critical incidents, Maintained calm and effective communication during high-stress situations, Supervised dispatch teams across multiple shifts including weekends, Conducted regular training sessions on new procedures and equipment, Mentored junior staff on dispatch protocols and customer service standards

Additional Qualifications

  • Shift Flexibility: Available for various shift patterns including nights, weekends, and holidays
  • Remote Work Capability: 5+ years' experience managing remote operations and virtual teams
  • Stress Management: Proven ability to maintain composure and make critical decisions under pressure
  • Continuous Learning: Committed to ongoing professional development in dispatch operations and emergency management
  • Technology Adaptable: Quick to learn new dispatch systems and communication technologies

Available For Remote Work

  • Europe
  • USA
  • Global

Timeline

Operations Coordinator

Freelance Operations Support
01.2017 - Current

Manager of Operations

COMACO Advisory Ltd
01.2013 - 06.2017

Chief Operations Officer

Enigma Nig. Ltd
08.2007 - 01.2013

Bachelor's Degree - Sociology/Anthropology

Enugu State University of Science And Technology
CHIMERE OJIONUOperations Coordinator | Dispatch Specialist | Emergency Response Coordinator