Team spirit and commitment
Chimelumma Mary Cynthia
Virtual Assistant And Customer Service Representative
Ikeja
Summary
Dynamic customer service professional with a proven track record at Bridge way
Insurance Service, excelling in empathy and stress tolerance. Skilled in CRM software and call handling, I effectively resolved customer complaints, enhancing loyalty and satisfaction. Recognized for boosting team morale and driving revenue through persuasive communication and relationship building.
Overview
4
4
years of professional experience
Work History
Outbound Call Center Representative
Hudson Management Services
09.2025 - Current
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Educated customers on offerings and upsold products and services to increase revenue.
Customer Service Representative
Bridgeway Insurance Service
03.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Zest College Onitsha, Anambra State, Nigeria.
Onitsha, Anambra, Nigeria 05.2001 -
Skills
Empathy and patience
Goal oriented
Data entry proficiency
Stress tolerance
CRM software proficiency
Customer relationship building
Call handling
Competitor analysis
Detail-oriented
Call scheduling
Email etiquette
Persuasion techniques
Interests
Customer satisfaction
Reading
I read books,articles,newsletters, and quotes,mostly inspirational and motivational quotes
I find myself learning new things every single time i read, some of them make a very good impact to my work and private life.
Timeline
Outbound Call Center Representative
Hudson Management Services
09.2025 - Current
Customer Service Representative
Bridgeway Insurance Service
03.2022 - 09.2024
High School Diploma -
Zest College Onitsha, Anambra State, Nigeria.
05.2001 -