CHIMAIJEM IGBOKWE
LAGOS ISLAND,Nigeria
Summary
Resourceful Technical Support Engineer with knack for resolving complex technical issues. Known for improving customer satisfaction through effective troubleshooting and clear communication. Demonstrates exceptional communication skills, effective time-management, and emotional intelligence. Proficient in SharePoint, Active Directory, Exchange Online, and M365 products. Career goal includes leveraging technical skills to enhance organizational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
TOKENS to WEALTH Cooperative Society
LAGOS ISLAND
02.2024 - Current
- Collaborated with Web Developer to create automated Cooperative thrift and savings portal.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Resolved over 100 customer technical issues promptly, ensuring minimal disruptions in operations.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Established effective rapport with customers through professional handling of their queries and concerns.
Technical Support Engineer II
TEK EXPERTS
LAGOS ISLAND
06.2022 - 12.2023
- Resolved customer support tickets related to Exchange Online, OneDrive and SharePoint issues in a timely manner.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Established effective rapport with customers through professional handling of their queries and concerns.
- Achieved high levels of customer satisfaction by delivering reliable solutions within stipulated timelines.
- Provided personalized recommendations for subscription plans based on customer needs
Customer Support Service
Solid rock security and investment
01.2021 - 03.2022
- Managed customer complaints effectively, enhancing company reputation for good service.
- Provided remote support, improving efficiency of service delivery.
- Coordinated software updates to minimise business disruption.
- Improved efficiency and productivity by acquiring new skills.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Successfully delivered on tasks within tight deadlines.
Education
Higher National Diploma - Business Administration and Management
INSTITUTE OF MANAGEMENT AND TECHNOLOGY
ENUGUSkills
- Effective communication
- SharePoint
- Case Management
- Troubleshooting expertis
- Exchange Online
- Time-management
- Emotional intelligence
- Active Directory
- Customer service expert
- Exceptional telephone etiquette
- Remote support tools
- M365 product proficiency
Languages
English
Fluent
Affiliations
- Hanging out and Gaming
Timeline
Technical Support Engineer
TOKENS to WEALTH Cooperative Society
02.2024 - Current
Technical Support Engineer II
TEK EXPERTS
06.2022 - 12.2023
Customer Support Service
Solid rock security and investment
01.2021 - 03.2022
Higher National Diploma - Business Administration and Management
INSTITUTE OF MANAGEMENT AND TECHNOLOGY
Similar Profiles
Joann MedinaJoann Medina
Senior Area Manager at Common Wealth Credit CooperativeSenior Area Manager at Common Wealth Credit Cooperative
JENNIE ROSE ENERIAJENNIE ROSE ENERIA
CASHIER at ABU DHABI COOPERATIVE SOCIETY ABU DHABI MALLCASHIER at ABU DHABI COOPERATIVE SOCIETY ABU DHABI MALL
Elliot BrillantElliot Brillant
Bookseller at Harvard Cooperative SocietyBookseller at Harvard Cooperative Society