Chima Ejiogu
Lagos
Summary
I am a successful, result driven IT Administrator with a high degree of customer needs. Experienced with 13years in the IT industry, concentrating on LAN management, operating system (OS) deployment, Patch management and computer client support. Self-motivated and extremely proactive in dealing with numerous communication projects, upgrades and migrations of a local area network, fostering teamwork with coworkers to ensure high availability of systems to end users.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Administrator
Royal Power & Energy Ltd
01.2013 - Current
- Maintain, troubleshoot and administer the use of local area network (LAN), Wide Area Network (WAN), Mainframe networks and computer workstations and peripheral equipment
- Plan, install and administer its LAN and WAN on server 2012
- Installation and Configuration of Active Directory on Windows Server 2012, Also configures the Dns on windows server 2012 Domain Controller
- Have experience using Microsoft 365 to setup email at my domain
- Experience creating virtual machines using VMware Workstation 16 Pro
- Install, test, support, troubleshoot and repair end user technology consisting of personal computing peripherals, output telephony devices, cables, software, operating systems and applications, WIFI and other data connectivity devices including tablets, printer’s MFP, phones and other IT technology
- Knowledgeable with internet connectivity problems and support and familiar with Domain name registrars for subscribing for a new domain name and hosting plans
- Install, operate, navigate and troubleshoot windows, IOS, Android devices and all supported software or applications
- Provides technical support on site, remotely, through phone or by mail
- Install and troubleshoot voice and data cabling
- Routinely apply problem analysis and troubleshooting procedures to resolve customer problems using documented processes or via escalation
- Act as competent technical resource in order to assist users with resolving IT issues
- Evaluate and install computer hardware, networking software, and operating system software
- Operate master consoles to monitor the performance of computer systems and networks and to coordinate access and use of computer networks
- Load computer tapes and disks and install software, printer paper and forms
- Perform data backups and disaster recovery operations
- Planning and deployment of an effective disaster recovery strategy and redundancy backups
- Deployment of its central antivirus server using MacAfee e-server orchestrator 3.5 enterprise
- Implement network traffic and security monitoring software and optimize server performance
- Installs, configures and maintains ips/ids firewall and antivirus solutions
- Installation, configuration, administer and maintenance of its Microsoft Exchange 2007 Mail Server and deployment of a push-mail technologies for mobile/pocket pc/smart phone users
- Configuration of LAN/wan equipment is such as routers, catalyst switches and wireless access points
- Planning upgrade and implementation of network expansion, system upgrades and deployment of new technologies (software and hardware) to improve server and user side network performance
- Knowledge of Apple products including iPad, MacBook and Apple TV
- Carry out daily/weekly/monthly backups of its entire transactions database on tapes and external hard drives.
Systems/Network Support Technician
Beta Computers Limited
01.2009 - 01.2013
- PC assembling, installations, repairs, sales and providing technical/client support service
- Setup hardware, install software and configure that software and device drivers
- Perform regular updates and ensure the systems are working smoothly
- Planning and implementation of network expansion, system upgrades and deployment of new software and hardware to improve server and user side network performance
- Installation, configuration and maintenance of Microsoft exchange server 5.5 for its in-house email software
- Administers and supports the company’s installed LAN and wan clients, using Observer, a network instruments protocol analyzer
- (A software management tool for managing local and remote networks
- Team member in the configuration of network equipment such as routers, switches and wireless access points
- Maintenance of in-house network, creation of users, groups and policies, and network virus inoculation
- Assists and implements daily adds, moves and changes including cabling infrastructure and hardware such as racks, wic, patch panels, copper and fiber hardware
- Cctv installations, configuration and administrations
- Technical troubleshooting, hardware configuration, software installs, LAN connectivity, problem diagnosis, client server models, preventive maintenance, user training/support, complaint handling and customer service
- Installation experience with the following operating systems: Windows 95, 98, ME, NT4.0, Windows XP, Vista, Windows 8 and 10 operating systems
- Also has experience with Windows server 2003 and Windows server 2008 Operating Systems.
Voice and Data Network Support Technician
Multiple Concepts Nigeria Ltd
01.2007 - 01.2009
- Generate and maintain technical and end user documentation
- Knowledge of Microsoft service center configuration manager (SCCM) functions and support
- Installation of sector layer 1 software application
- Experience with successfully troubleshooting a variety of hardware, software and network issues
- Knowledge and troubleshooting experience of Microsoft products (Outlook, Excel and Word)
- Worked on Desktop refreshers to Win 7 or later versions.
Education
Post Graduate Diploma (PGD) Computer Science -
Lagos State University
01.2007
HND Electrical/Electronic Engineering -
IMT Enugu
01.1996
OND Electrical/Electronic Engineering -
The Federal Polytechnic Idah
01.1992
June 1990 General Certificate of Education -
West Africa
01.1990
June 1988 Senior School Certificate -
West Africa
01.1988
Skills
- Microsoft Office Suites, Microsoft Windows Network Administration and Windows Server 2012 and 2016
- Remote Support
- Interpersonal Communication
- VPN configurations
- Configuration Management
- IT best practice framework expertise
- Hardware troubleshooting
- Virtual Machine Operation
- Problem-Solving
- Server Management
- Workstation Maintenance
- PC diagnostics
Certification
- Microsoft certified professional (Managing & Maintain a Microsoft windows Server 2003 environment (70-290), 2008
- Cisco Certified Network Associate, In View
Languages
English (Native Speaker)
References
Mr. Abiodun Joseph Michael, 4 Primate Ayodele Crescent, Akowonjo Lagos, +2348023032469
Hobbies and Interests
Cycling
Timeline
IT Administrator
Royal Power & Energy Ltd
01.2013 - Current
Systems/Network Support Technician
Beta Computers Limited
01.2009 - 01.2013
Voice and Data Network Support Technician
Multiple Concepts Nigeria Ltd
01.2007 - 01.2009
Post Graduate Diploma (PGD) Computer Science -
Lagos State University
HND Electrical/Electronic Engineering -
IMT Enugu
OND Electrical/Electronic Engineering -
The Federal Polytechnic Idah
June 1990 General Certificate of Education -
West Africa
June 1988 Senior School Certificate -
West Africa
Similar Profiles
Bernard Ayim AfoakwaBernard Ayim Afoakwa
Mechanical Engineer at SUNON ASOGLI POWER GHANA LIMITED (SHENZHEN ENERGY) 560MW COMBINED POWER PLANTMechanical Engineer at SUNON ASOGLI POWER GHANA LIMITED (SHENZHEN ENERGY) 560MW COMBINED POWER PLANT
DAVID DIVITODAVID DIVITO
Turbine Technician at General Electric - Power & Water/Energy/Power Generation ServicesTurbine Technician at General Electric - Power & Water/Energy/Power Generation Services
Noreen De BorjaNoreen De Borja
Occupational Health Nurse at Ingrid Power Holdings Inc. AC Energy- 150-Megawatt Pililla Power PlantOccupational Health Nurse at Ingrid Power Holdings Inc. AC Energy- 150-Megawatt Pililla Power Plant
EDOSA RICHARD UDUOGIEEDOSA RICHARD UDUOGIE
Team Lead, E-Channel Transaction Monitoring at UBA GroupTeam Lead, E-Channel Transaction Monitoring at UBA Group
Ayodele OgundaisiAyodele Ogundaisi
Food and Beverage Supervisor at Taj Exotica Resort and Spa, The PalmFood and Beverage Supervisor at Taj Exotica Resort and Spa, The Palm