Chima Chinda

Summary:Highly skilled and results-oriented Software Engineer with extensive experience in developing, deploying, and optimizing robust messaging platforms and AI-driven conversational agents. Proven ability to leverage cutting-edge technologies (AI/LLMs) and integrate diverse communication channels (WhatsApp, SMS, USSD) to deliver high-impact digital health solutions at a national scale.

Key Responsibilities & Contributions:

• Designed and implemented complex messaging flows using RapidPro, ensuring efficient and scalable communication pathways.
• Managed and optimized messaging integrations with the Turn platform, enhancing real-time communication capabilities.
• Spearheaded the development and deployment of the MomConnect platform in its current infrastructure across multiple critical channels, including WhatsApp, SMS, and USSD, significantly expanding its reach and accessibility.
• Developed sophisticated messaging platforms powered by Rasa, involving the training and deployment of AI models for intelligent conversational interactions.
• Successfully integrated Large Language Models (LLMs) into existing applications, specifically over WhatsApp, to enable advanced natural language processing and dynamic user engagement.

Key Achievements:

• Played a significant and leading role in the development and continuous improvement of MomConnect, a flagship maternal health program for the South African National Department of Health.
• MomConnect is a large-scale initiative that utilizes mobile technology to provide free, stage-based health information to pregnant women and new mothers via SMS or WhatsApp. Since its launch in 2014, the platform has registered almost 5 million mothers across over 95% of public health facilities, demonstrating the profound impact and reach of the developed solutions.
• Currently leading ongoing efforts to enhance and expand the MomConnect project, ensuring its continued success and impact on public health.

• Collaborated closely with Engineering teams to develop and implement new plans, technical solutions, streamlined processes, and industry standards for platform development.
• Proactively managed scope creep and identified potential project crises, devising comprehensive contingency plans to mitigate risks and ensure project success.
• Facilitated key partner meetings and conducted technical training sessions for stakeholders across the country.
• Conducted Field/User Acceptance Testing (UAT) training for nurses, healthcare workers, mothers, and other end-users of digital health products across Africa, ensuring effective adoption and utilization.