Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chikezie Enyinnaya Nwokoro

Lagos

Summary

Dedicated Loan Officer with a strong background in financial analysis and customer relationship management. Proven ability in loan assessment and documentation management to streamline application processes and enhance client satisfaction.

Overview

16
16
years of professional experience

Work History

Loan Officer

Liberty Assured
Lagos
04.2025 - 12.2025
  • Conducted client consultations to assess needs for mortgages, personal loans, and business credit.
  • Reviewed financial documents including pay stubs, tax returns, and credit reports for accuracy.
  • Outlined available loan types based on client assessments during consultations.
  • Gathered necessary documentation to facilitate loan application processes.

Financial Advisor/sales personnel

Sanlam Insurance Nigeria
Lagos
08.2022 - 06.2024
  • Delivered customized financial advisory services tailored to diverse client needs.
  • Achieved sales targets while ensuring high levels of client satisfaction.
  • Facilitated policy renewals and provided ongoing client support.

Customer Service Representative

Crunchies Fried Chicken Ltd
Calabar Cross River State
10.2014 - 10.2022
  • Resolved customer issues efficiently, significantly contributing to satisfaction levels.
  • Managed cash transactions and order processing accurately to maintain financial integrity.
  • Supervised daily front-desk operations, ensuring seamless service delivery.
  • Trained new staff to improve customer engagement and retention.
  • Greeted guests warmly, answered menu inquiries, and suggested add-ons to enhance dining experience.

Marking Officer

V,M Technologies Ltd
Portharcourt Rivers State
07.2011 - 02.2012
  • Executed marketing campaigns to enhance brand visibility and engagement.
  • Conducted client outreach and surveys to gather feedback and insights.
  • Coordinated promotional activities to boost product awareness and customer participation.

Customer Service personnel

Guinness Nigerian PLC
Aba Abia State
04.2010 - 05.2011

Executed sales and marketing strategies to boost product visibility and customer engagement.

Promoted company products, leading to increased customer interest and revenue growth.

Enhanced brand visibility by delivering targeted support for sales operations.

Managed customer relationships, resolving complaints efficiently and effectively.

Collected market insights and customer feedback to refine brand positioning.

Supported distributors through calls and visits, ensuring access to necessary tools for achieving sales targets.

Conducted persuasive communication role-plays during recruitment to evaluate objective handling skills.

Education

Bachelor of Science - Marketing

Abia State University
Uturu Abia State
08-2010

Skills

  • Mortgage processing
  • Financial analysis
  • Loan assessment
  • Documentation management
  • Risk evaluation
  • Customer relationship management
  • Communication skills
  • Team collaboration
  • Sales and negotiation
  • Customer service excellence
  • Problem-solving and adaptability

Timeline

Loan Officer

Liberty Assured
04.2025 - 12.2025

Financial Advisor/sales personnel

Sanlam Insurance Nigeria
08.2022 - 06.2024

Customer Service Representative

Crunchies Fried Chicken Ltd
10.2014 - 10.2022

Marking Officer

V,M Technologies Ltd
07.2011 - 02.2012

Customer Service personnel

Guinness Nigerian PLC
04.2010 - 05.2011

Bachelor of Science - Marketing

Abia State University
Chikezie Enyinnaya Nwokoro