CHIKELUE OKEKE
ABUJA
Summary
Proven Receptionist Turnante at NICON LUXURY, adept in document management and scheduling, enhanced customer satisfaction through exceptional service and efficient problem resolution. Skilled in bookkeeping and maintaining a calm demeanor under pressure, I significantly contributed to office productivity and client relations. My expertise in organizing and coordinating led to streamlined operations and improved team efficiency. Bar Supervisor at MAMOTH HOTEL AND GARDEN, I'm equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
RECEPTIONIST TURNANTE
NICON LUXURY
03.2017 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Collected Trasnfer/Pos or ATM Card payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Bar Supervisor
MAMOTH HOTEL AND GARDEN
02.2010 - 11.2016
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Worked with distributors to add new products to bar menu.
- Poured and prepared mixed drinks for over 284 customers daily.
- Handled 7 Millions cash on daily basis, which built trustworthiness, and loyalty with owners.
- Purchased supplies according to expected demand.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Scheduled bands, singers and musicians for live music nights.
- Handled cash accurately and prepared nightly deposits.
Education
Bachelor of Science - Information And Communication Technology
National Open University Technical
Abuja, FCT, Nigeria01-2020
Skills
- Bookkeeping
- Scheduling
- Document management
- Calm demeanor
- Business correspondence
- Performance improvement
- Document control
- Documentation and reporting
- Travel planning
- Calendar management
- Verbal and written communication
- Scheduling appointments
- Recordkeeping and bookkeeping
- Customer/Client relations
- Record preparation
- Office management
- Data entry
- Information protection
- Correspondence distribution
- Security
- Meeting coordination
- Reception desk management
- PC proficient
- Data inputting
- Organization skills
- Project management
- Telephone skills
Languages
English
Native language
English
Proficient
C2
Timeline
RECEPTIONIST TURNANTE
NICON LUXURY
03.2017 - 09.2024
Bar Supervisor
MAMOTH HOTEL AND GARDEN
02.2010 - 11.2016
Bachelor of Science - Information And Communication Technology
National Open University Technical
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