CHIKE HENRY CHUKWUNEKE
Ejigbo
Summary
Highly self-motivated, extremely disciplined, and thorough. Gets the job done from inception through completion, is well organized, and has excellent attention to detail. Outstanding interpersonal and communication skills, strong supervisory and operations management experience, and ability to multitask efficiently and effectively. Manages time well, able to prioritize and excel under pressure. Successful and building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Excellent backing in planning, execution, and logistics management. A result-driven leader with proven leadership skills and demonstrated success in dynamic business roles.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warehouse and Operations Manager
Aquavio Industries Ltd
02.2023 - Current
- Supervise and coordinate all activities within the warehouse, including receiving, storage, picking, packing, and shipping of products
- Ensure accurate inventory management through regular stock counts, cycle counts, and reconciliation with inventory records
- Implement efficient warehouse layout and organization to maximize space utilization and streamline workflows
- Develop and implement inventory control procedures to minimize stock discrepancies, shrinkage, and obsolescence
- Monitor inventory levels and reorder points to maintain optimal stock levels while minimizing carrying costs and stock outs
- Coordinate with production, procurement, and sales teams to forecast demand and plan inventory replenishment
- Enforce quality control standards and procedures to ensure that the products meet regulatory requirements and customer expectations
- Conduct regular inspections of incoming and outgoing goods to verify quality, quantity, and compliance with specifications
- Plan and coordinate the transportation of products from the manufacturing facility to distribution centers, warehouses, and customer locations
- Optimize transportation routes, modes, and carriers to minimize costs, transit times, and environmental impact
- Monitor transportation operations, track shipments, and resolve any issues or delays in collaboration with logistics partners
- Lead and develop a team of warehouse staff, including supervisors, forklift operators, and pickers/packers
- Provide training, coaching, and performance feedback to ensure high levels of productivity, safety, and morale
- Foster a culture of teamwork, accountability, and continuous improvement within the warehouse team
- Promote and enforce a safe working environment by adhering to health and safety regulations, standards, and best practices
- Conduct regular safety inspections, risk assessments, and training sessions for warehouse staff
- Investigate and report any accidents, incidents, or near misses, and implement corrective actions.
Transport Officer (Logistics & Operations)
Fan Milk Nigeria PLC (A Danone Company)
12.2020 - 01.2023
- Develop strategies to transport the company products to destinations (Depots) across the federation as efficiently as possible
- Supervise and coordinate the transport drivers, and their motor mates and set schedules
- Coordinating transportation of products from the factory to depots across the federation
- (Inbound and Outbound), and managing fleet drivers and diesel consumption per trip
- Securing products of the company to minimize damages during transportation
- Ensure all operations are carried out in a cost-effective way
- Inspect shipments for damage incurred during travel
- Maintaining vehicle compliance with regulations and driver safety laws, guidelines, and ISO requirements, and evaluating budgets and expenditures
- Scheduling and monitoring driver routes and hours
- Managing the company vehicles, coordinating maintenance and upgrading when necessary
- Saved the company over NGN500K per year by researching new ocean/land carriers and effectively negotiating contracts
- Achieved staff performance improvements and gains in the delivery time of documents for customers and banks via process improvements and training on proper work procedure
- Worked closely with equipment managers and suppliers to ensure effective cost-reduction strategies and implementation plans
- Responsible to issue commercial contracts wording/format, quotes, and revisions with customers
- Established vessel freight logistics and contracts with ship owners that helped to coordinate a successful chain supply.
Demand & Planning Officer
Fan Milk Nigeria PLC (A Danone Company)
03.2017 - 12.2020
- Daily stock deployment to depots
- Work with management, inventory, supply chain, and sales teams in demand planning operations
- Identify demand forecast risks and develop effective mitigation plans
- Develop a demand plan based on business trends and demand patterns
- Analyze and troubleshoot demand-related issues in a timely and accurate manner
- Schedule forecast review meetings with management on a regular basis
- Maintain demand planning processes to improve forecast accuracy
- Work with the team to plan, coordinate and execute demand planning activities
- Coordinate with the inventory team to monitor and maintain optimal inventory levels
- Coordinate with the factory logistics team in the distribution of products from the factory to depots across the country
- Contribute to ensuring finished goods are available to fulfill customer demand with high freshness while optimizing cost and maintaining optimal stock cover
- Proactively coordinate with sales/marketing for any shipment delay and cooperate with production/logistic team/demand team to react to any shipment delay to minimize the effect of supply issue
- Ensure smooth operations by close collaboration with all internal partners at the factory, Supply chain, Production, and Procurement by maintaining good relationships with all to ensure timely, efficient, and effective replenishment
- Review inventory levels and ensure a reduction in stock-out situations
- Exceeded sales forecast accuracy target for the region for two years; was the highest accuracy the company has ever had
- Utilized analytical reports/experience to improve base statistical forecast by over 3.5%
- Coordinated monthly meetings with the key account managers to discuss their planned promotions and collaborate to produce a forecast and analyze sales overlap gaps
- Collaborated with cross-functional partners to develop the annual operating plan and the 5-year long-term strategic plan
- Led cross-functional planning meetings with Sales and Marketing teams to align the demand plan for each Demand Group within Fan Milk
- Managed the successful introduction of new categories such as Fan Choco and Fan Milk Superyogo category, resulting in 100% on-time delivery rates to retailers.
Asset Deployment Officer
Fan Milk Nigeria PLC (A Danone Company)
06.2014 - 02.2017
- Ensuring that the asset register in Navision with regard to sales assets is maintained and updated
- Plan for and deploy sales assets to respective customers/franchise takers in line with channels request
- Meet cost, productivity, accuracy, and timeliness targets
- Retract and redeploy sales assets based on channels request
- Planning and managing logistics, warehouse, transportation, and customer services
- Ensure the cost efficiency of asset deployment
- Ensure effective usage of available deployment vehicles
- Resolve any arising problems or complaints
- Ensure proper documentation/filling of assets deployment documents
- Ensure regular servicing of deployment vehicles
- Monitor vehicle progress and take remedial actions in case of serious delays to scheduled deliveries, and arrange warehouse, catalog goods, plan routes, and process delivery
- Comply with laws, regulations, and ISO requirements.
Call Centre Agent
Multilinks Telecommunications Ltd
08.2013 - 04.2014
- Display a friendly, courteous, and professional attitude
- Receive inbound calls from prospective and potential customers regarding accounts, products, and services, and update and maintain databases of customers’/clients’ details
- Ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions, repairs, technical delays, and equipment malfunctions)
- Track customers’/subscribers’ requests, manage support issues from initial contact through successful resolution, and provide customers efficient service that ensures satisfaction
- Ensure efficient customer service processes, assign, manage, and resolve support incidents successfully with automatic routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response email (portal)
- Educate and enlighten customers on new products and services (telemarketing)
- Quality management-ensuring optimal quality service delivery to customers.
Share Registration Officer
TFS Securities & Investment Company Limited
01.2010 - 08.2013
- Growing clientele base, and managing and creating portfolio accounts
- Reports of trading activities to guide management’s decisions on investments
- Analyze and valuation of shares/stock, and covering of certificates for verification
- Client servicing and accredited representative to CSCS and Registrars
- Buy and sell mandates (shares) for clients and investment advisory services
- Provide effective and efficient customer service and maintain proper records of all transactions
- Communicate effectively with clients, visitors, and intending clients
- Manage customer complaints, offer solutions, and escalate to appropriate personnel
- Furnish appropriate and timely reports to clients.
Education
BSc in Banking and Finance -
Anambra State University
Anambra State, Nigeria01.2007
West African Senior School Certificate -
Okota Grammar School
Lagos State, Nigeria01.2001
Skills
- Operations Management
- Vendor and Contract Management
- Logistics Management
- Communication
- Leadership
- Project Management
- Procedure Development
- Change/Improve Management
- Global Supply Chain Management
- Supply Chain Strategy
- Risk Management
- Client Relations
- Problem-Solving
- Business Operations Management
- Negotiation
- Process Improvement
- Customer Service/Relationship
- Microsoft Excel
- Word
- PowerPoint
- Outlook
- Internet Applications
- Ability to make research
- Supply chain logistics
Certification
BPO Certification Institute Incorporated, USA, CCIP-Certified Customer Interaction Professional, 2012
Additional Information
NATIONAL YOUTH SERVICE CORP (NYSC), Delta State, Nigeria, Academic Staff, 2008
Personal Information
Title: Logistics and Operations Professional
References
Available on request
Hobbies and Interests
- Reading
- Researching
- Networking
- Listening to Music
- Writing
- Voluntary Activities
Timeline
Warehouse and Operations Manager
Aquavio Industries Ltd
02.2023 - Current
Transport Officer (Logistics & Operations)
Fan Milk Nigeria PLC (A Danone Company)
12.2020 - 01.2023
Demand & Planning Officer
Fan Milk Nigeria PLC (A Danone Company)
03.2017 - 12.2020
Asset Deployment Officer
Fan Milk Nigeria PLC (A Danone Company)
06.2014 - 02.2017
Call Centre Agent
Multilinks Telecommunications Ltd
08.2013 - 04.2014
Share Registration Officer
TFS Securities & Investment Company Limited
01.2010 - 08.2013
BSc in Banking and Finance -
Anambra State University
West African Senior School Certificate -
Okota Grammar School
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