CHIKAODILI BLESSING EZEAKALUE
Lagos,Nigeria
Summary
Experienced professional with a diverse background spanning multiple sectors, including education, banking, marketing, and healthcare. Proven success as a classroom teacher, a customer service team lead, a technical assistant to an MD in the banking industry, and a sales and marketing executive. A dedicated support worker in a hospital setting. Seeking an opportunity to further develop my expertise and leverage my versatile skill set to drive positive organizational growth. A collaborative team player with a strong passion for continuous learning in the ever-evolving landscape of business and service industries. Committed to delivering excellence and innovative solutions in every role I undertake.
Overview
17
17
years of professional experience
Work History
Customer Service (Team Lead)
Fidelity bank Plc
, Nigeria
05.2022 - Current
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their banking needs. This includes both face-to-face interactions and remote communication through phone, email, and other digital channels.
- Lead and supervise a team of customer service representatives. Provide guidance, coaching, and mentorship to team members to ensure they meet performance goals and deliver excellent service.
- Maintain a deep understanding of Fidelity Bank's products and services, staying updated on changes and updates. Assist customers in selecting the most suitable banking products based on their needs.
- Adhere to all banking regulations, policies, and procedures, ensuring that the team follows compliance guidelines when handling customer transactions and sensitive information.
- Identify opportunities to promote and cross-sell the bank's products and services to existing customers, contributing to revenue growth and the achievement of sales targets.
- Coordinate training sessions for team members to enhance their customer service skills and product knowledge. Keep the team informed about new banking regulations and industry trends.
- Collaborate with other departments within the bank, such as operations, marketing, and sales, to ensure a seamless customer experience and resolve customer issues effectively.
- Be prepared to handle emergencies or unusual situations, such as security breaches, with professionalism and efficiency, ensuring minimal disruption to customer service operations.
Technical assistant to the MD of Fidelity bank
Fidelity bank Plc
, Nigeria
09.2021 - 05.2022
- Act as the primary point of contact between the MD and internal/external stakeholders.
- Manage the MD's schedule, appointments, and travel arrangements.
- Prepare and organize meetings, conferences, and presentations on behalf of the MD.
- Collect, analyze, and summarize information for the MD's use.
- Prepare reports, memos, and other documents as required.
- Handle sensitive and confidential information with discretion.
- Conduct research and provide analytical support on various projects, issues, and market trends.
- Assist the MD in making informed decisions by providing data-driven insights.
- Assist in the development and execution of strategic plans and initiatives.
- Track progress on strategic goals and report to the MD.
- Undertake special projects and assignments as directed by the MD, which may involve in-depth research, problem-solving, and project management.
- Provide administrative support to the MD, including managing correspondence, filing, and other administrative tasks.
- Organize events, functions, and meetings attended by the MD, ensuring all logistics are in place.
Class Teacher
HERITAGE ACADEMY
Abuja, Nigeria
10.2019 - 09.2021
- Plan and deliver effective lessons in the subject area I was assigned to teach, aligning with curriculum standards.
- As a classroom teacher, I instructed students in Security Education, Christian Religious Studies, Social Studies Education, Civic Education, and English.
- Adapt teaching methods and materials to meet the diverse needs of students in the classroom.
- Maintain a well-organized and conducive learning environment.
- Develop and administer assessments (quizzes, tests, projects) to evaluate student understanding and progress.
- Provide timely and constructive feedback on students' work and performance.
- Create and update instructional materials, including lesson plans and teaching aids.
- Identify and address the diverse needs of students, including those with special educational requirements or learning difficulties.
- Provide extra help and support to students who are struggling academically.
- Attend parent-teacher conferences and meetings as necessary.
- Participate in school-related activities, such as committees, clubs, or extracurricular programs.
- Prepare and submit reports as required by the school or district.
Sales and marketing Executive
Pathreveal Medical Diagnostic Center
Lagos, Nigeria
02.2017 - 04.2018
- Track trends and monitor competition.
- Improved sales processes.
- Introduced new marketing tools.
- Complete accounting paperwork associated with daily sales activities.
- Communication with back office, billing department in solving and meeting customer request.
- Managing stock levels and making reports about stock control.
- Maintain inventory at the appropriate levels.
- Promotes sales and services of company's products.
Class Teacher
Community Secondary School (National Youth Service Corps)
Port Harcourt
11.2013 - 01.2017
- Prepare, deliver lesson plans and instructional materials that facilitate active schemes of work, lesson plans and tests that are in accordance with established procedures.
- Instruct and monitor students in the use of learning materials and equipment.
Sales Admin
Lucentbest Management Services Ltd
01.2014 - 12.2016
- Spearheaded data analysis efforts to inform sales strategies and improve customer engagement.
- Managed and updated the Sales CRM system, ensuring accurate tracking of sales data and customer interactions.
- Collaborated with the sales team to identify trends and opportunities in the market.
- Developed and maintained detailed sales reports and performance metrics to support decision-making processes.
- Coordinated with various departments to align sales strategies with overall business goals.
Support worker
Johnbosco Onunkwo Foundation Hospital
03.2009 - 09.2013
- Supporting and helping with health care needs that included routine checks and administrating medication.
- Working with other healthcare professionals to ensure that all care needs meet the highest possible standards.
- Providing emotional support for patients and their families.
- Encouraging and supporting the development of personal skills through hobbies and interest.
- Helping to teach client to shop, use of public transport and paying bills.
- Providing physical support that included helping with household tasks and personal care.
- Managing basic wound care alongside the nurses.
Education
Bachelor's - Social Studies Education
University of Nigeria Nsukka
O'Level - Secondary Education
Federal Government College
EnuguCertificate - Building a 5-Star Customer Experience
Inclu'Serv Consult LTD
Skills
- Teamwork
- Independence
- Task Prioritization
- Leadership
- Interpersonal Skills
- Organizational Skills
- Multitasking
- Analytical Skills
- Research Skills
- Decision-Making
- Patience
- Ability to Work Under Pressure
- Written Communication
- Verbal Communication
- Discretion
- Confidentiality
- Proficiency in Microsoft Office Suite
- Software Proficiency
- Healthcare Support
- Problem-Solving
- Basic Health Checks
- Adaptability
- Willingness to Learn
References
Available on request
Awards
Won employee of the year two consecutive years.
Timeline
Customer Service (Team Lead)
Fidelity bank Plc
05.2022 - Current
Technical assistant to the MD of Fidelity bank
Fidelity bank Plc
09.2021 - 05.2022
Class Teacher
HERITAGE ACADEMY
10.2019 - 09.2021
Sales and marketing Executive
Pathreveal Medical Diagnostic Center
02.2017 - 04.2018
Sales Admin
Lucentbest Management Services Ltd
01.2014 - 12.2016
Class Teacher
Community Secondary School (National Youth Service Corps)
11.2013 - 01.2017
Support worker
Johnbosco Onunkwo Foundation Hospital
03.2009 - 09.2013
Bachelor's - Social Studies Education
University of Nigeria Nsukka
O'Level - Secondary Education
Federal Government College
Certificate - Building a 5-Star Customer Experience
Inclu'Serv Consult LTD