CRM
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Chika Ugboaja
Customer Service Specialist
145 Ikejiani Road, Railway Compound, Ebute-Metta,Lagos
Summary
Overview
5
years of professional experience
17
years of post-secondary education
1
Certificate
Work History
E-Settlement LimitedLagos
Customer Service Specialist
01.2021 - Current
Job overview
- Achieve high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolve concerns with products or services to help with retention and drive sales.
- Provide primary customer support to internal and external customers.
- Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
- Apply basic sales strategy to engage customers and present solutions to suit individual needs.
- Maintain and manage customer files and databases.
- Offer internal and external customers first-rate customer service to maximize satisfaction and business success.
Mega LifeScent Healthcare ServicesLagos
Customer Service Representative
06.2018 - 12.2020
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Nnamdi Azikwe UniversityAwka, Nigeria
Bachelor of Science from Accounting
07.2013 - 08.2016
University Overview
Nnamdi Azikwe UniversityAwka, Nigeria
Diploma from Accounting
02.2011 - 04.2013
University Overview
Our Lady of Apostles Secondary SchoolLagos, Nigeria
SSCE
09.2003 - 06.2009
University Overview
St. Jude's Nursery And Primary SchoolLagos, Nigeria
First School Leaving Certificate
09.1997 - 06.2003
University Overview
Skills
Telephone etiquette
Excellent written and oral communication
Customer support
Good communication skills
Customer Relations
Complaint resolution
Creative problem solving
CRM
Software
MS Office Suite
Certification
Customer Service Skill and Phone Etiquettes
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Service Skill and Phone Etiquettes
06-2023
Customer Service Specialist
E-Settlement Limited
01.2021 - Current
Customer Service Representative
Mega LifeScent Healthcare Services
06.2018 - 12.2020
Nnamdi Azikwe University
Bachelor of Science from Accounting
07.2013 - 08.2016
Nnamdi Azikwe University
Diploma from Accounting
02.2011 - 04.2013
Our Lady of Apostles Secondary School
SSCE
09.2003 - 06.2009
St. Jude's Nursery And Primary School
First School Leaving Certificate
09.1997 - 06.2003