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Chika Adieze
Application Support
Lagos,LA
Summary
Experienced Application Support Personnel with over 5 years of experience in Technology Company. Understands and diligently drive/support 3 robust applications (WFM, UCG & IMS) to ensure operational efficiency and consistency of product's performance. Dedicated to resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Application Support Analyst
Crown Interactive Limited
Lagos, Lagos
04.2015 - Current
- Interface with customers and teams from various departments of the business to ensure operational efficiency and consistency of the organization's processes.
- Collaborate with software development team on reported errors and bugs on newly released application and follow through fixes.
- Ensure all raised Tickets are assigned to the right resource/department, all resolved tickets are closed, and aging ticket are escalated to the appropriate department for resolution.
- Developed and maintained effective client communications to guarantee client satisfaction and improve client usage of the application.
- Investigate and escalate integration issues related to system configuration, and workflows.
- Onboarded new staff on Workflow Manager, Inventory Management System and other applications accordingly.
- Delivering regular and customized training to end users on new and updated system configuration and processes.
- Provides monthly reports and reconciliation for channel partners and stakeholders.
- Performs application testing to uncover bugs and troubleshoot integration glitches prior to application launch.
Executive Assistant -Group Head IT
First Bank of Nigeria Plc. Lagos
Marina, Lagos
03.2011 - 04.2014
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized logistics and materials for each meeting, ensured event spaces and took detailed notes for later dissemination to regional heads.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed information flow among executives in a timely and accurate manner.
- Proposed and implemented vendor agreements to decrease costs and improve services.
- Provided and cleaned archived data for auditors.
Executive Assistant to the GED
Dangote Group (Project Division)
Lagos, Lagos
12.2009 - 03.2011
- Carried out administrative day-to-day duties accurately and efficiently.
- Prepared Training slides using Microsoft Powerpoint for Project Division Trainings.
- Prepared different reports and documents to ensure smooth operations within the Project division.
- Ensured necessary action is taken on all incoming & outgoing mails
- Created plans and communicated deadlines to ensure projects were completed on time.
- Attended and relayed accurate and timely messages from telephone callers, and answered visitors queries.
Support Staff Member
NEPA, Lagos.(Now EKEDP11 (Industrial Training) 2003- 2004
Lagos, Lagos
09.2003 - 11.2004
- Completed forms, logs, Records and documentation for Metering customers.
- Managed Customer Records Maintenance Documents [CRMD]
- Correction of Meter Tariff for effective billing
- Documented and distributed Folio to the marketers for meter reading.
- Uploaded meter reading for the next billing cycle.
Support Staff Member
Sokoto State Polytechnic, Sokoto. (NYSC)
Farufaru, Sokoto
02.2007 - 02.2008
- Delivered lectures at appropriate pace for comprehension by non-native English-speaking students.
- Scheduled departmental examination timetable for the semester.
- Uploaded students result to the school portal for easy accessibility by the students.
Education
Associate of Arts - Secretarial Studies And Office Administration
Federal Polytechnic Oko
Nigeria 12.2000 - 05.2002
Associate of Arts - Secretarial Studies And Office Administration
Federal Polytechnic Oko
Nigeria 12.2004 - 05.2006
Skills
Customer service expert
Process Compliance Drive
Adaptability to New Procedures/Processes
Teamwork and Collaboration
Solutions Oriented
Attention to Detail
Certification
Business Analyst Workshop
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Analyst Workshop
03-2021
Fundamentals of customer service
07-2018
Application Support Analyst
Crown Interactive Limited
04.2015 - Current
Customer Relationship Management (CRM)
02-2012
Executive Assistant -Group Head IT
First Bank of Nigeria Plc. Lagos
03.2011 - 04.2014
Executive Assistant to the GED
Dangote Group (Project Division)
12.2009 - 03.2011
Support Staff Member
Sokoto State Polytechnic, Sokoto. (NYSC)
02.2007 - 02.2008
Associate of Arts - Secretarial Studies And Office Administration
Federal Polytechnic Oko
12.2004 - 05.2006
Support Staff Member
NEPA, Lagos.(Now EKEDP11 (Industrial Training) 2003- 2004
09.2003 - 11.2004
Associate of Arts - Secretarial Studies And Office Administration
Federal Polytechnic Oko
12.2000 - 05.2002