Chijioke Oranekwulu
Abuja,Nigeria
Summary
Customer-focused professional with successful 13-year career in Financial Services sector with Diamond Bank Plc and the Central Bank of Nigeria (CBN), safeguarding financial consumers, ensuring Financial System Stability and collaborating with relevant stakeholders to promote financial literacy to consumers of financial products and services and the vulnerable groups. Proven ability to manage complaints, analyze data, audit financial institutions, and implement initiatives that enhance consumer protection regulations and recovery (over #500m recovered for consumers).
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Training lead
Radrloop
Abuja, FCT
2025.11 - Current
- Led the design and implementation of training programmes, enhancing employee productivity.
- Reviewed and updated existing training materials for relevance and accuracy.
- Increased team efficiency by identifying skill gaps and providing targeted training..
- Produced training and supportive materials tailored to organisational needs.
- Ensured optimal knowledge transfer through one-on-one mentoring and group instruction.
- Tracked progress of trainees for continuous improvement in delivery methods.
Business Development Officer
Beto Mercy Nig. Ltd
Suleja, Niger State
2025.01 - 2025.10
- Identified and introduced new businesses that improved growth and revenue of the company
- Prepared and submitted proposals to secure new businesses
- Managed existing client relationships, ensuring customer satisfaction and identifying upsell opportunities
- Maintained accurate record of sales performance, customer interactions and development activities
- Developed budgeting models with a focus on cost reduction.
- Led the design and implementation of training programmes, enhancing employee productivity.
- Facilitated successful adoption of new software by conducting comprehensive training sessions.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Analysed training requirements at individual, team and organisational level.
- Produced training and supportive materials tailored to organisational needs.
- Adapted session delivery to meet specific needs of professional learners within different environments.
- Tracked progress of trainees for continuous improvement in delivery methods.
Financial Literacy Officer
Central Bank of Nigeria
2023.07 - 2024.12
- Identified vulnerable groups and conducted Financial Literacy training to help improve their financial wellbeing
- Collaborated with relevant stakeholders (financial institutions, non-profits, and government agencies), leveraged on their existing platforms to cascade financial education to its members and the financially excluded groups
- Leveraged on global annual programmes like 'Global Money Week' and 'World Savings Day' to teach pupils and young adults the importance of saving and entrepreneurship
- Conducted and facilitated financial literacy 'Train-the-Trainers' programs for National Youth Service Corps (NYSC) members and faith-based organizations
- Prepared and rendered financial literacy activities reports for management
- Consumer Protection Department
Complaint Management Officer
Central Bank of Nigeria
2021.01 - 2023.07
- Conducted investigations into escalated complaints, achieving a 91% resolution rate, and facilitated over #500 million in consumer refunds
- Played a pivotal role in enhancing CBN's complaints management by migrating records to a cloud-based system, reducing missing records by 35%
- Conducted special fraud investigations and ensured that erring financial institutions made refunds to their customers where financial value was lost by customer
- Applied sanctions on FSPs that were found in breach of CBN regulations
- Provided periodic reports to Management, and to other relevant Units, Departments and Agencies on details of complaints investigated
- Conducted mediation meetings amongst necessary parties towards resolution of complaints
- Consumer Protection Department
Financial Literacy Officer
Central Bank of Nigeria
2017.04 - 2020.12
- Identified vulnerable groups and conducted Financial Literacy training to help improve their financial wellbeing
- Collaborated with relevant stakeholders (financial institutions, non-profits, and government agencies), leveraged on their existing platforms to cascade financial education to its members and the financially excluded groups
- Leveraged on global annual programmes like 'Global Money Week' and 'World Savings Day' to teach pupils and young adults the importance of saving and entrepreneurship
- Conducted and facilitated financial literacy 'Train-the-Trainers' programs for National Youth Service Corps (NYSC) members and faith-based organizations
- Prepared and rendered financial literacy activities reports for management
- Consumer Protection Department
Customer Relationship Manager
Diamond Bank Plc
2013.02 - 2016.12
- Introduced new customers and maintained relationship with existing customers as a relation manager
- Mobilized over #800m deposit for the bank
- Processed customers new loan and renewal requests
- Acquainted customers of the bank's new products and better ways of improving their businesses
- Currently Access Bank Plc
Customer Service Officer
Diamond Bank Plc
2012.08 - 2013.02
- Opened accounts for new customers of the bank
- Processed customers ATM Cards, Cheque books and Statement requests
- On-boarded customers on the bank's mobile app and online banking platform
- Resolved customers complaints
- Currently Access Bank Plc
Teller/Cashier
Zenith Bank Plc
2010.01 - 2011.01
- Processed customers cash and cheque deposits and withdrawal requests
Education
Bachelor of Sciences - Public Administration
University of Abuja
Abuja 2006.01 - 2010.04
Skills
- Bank Examination and Audit
- Complaint Management and Resolution
- Financial Literacy and Consumer Advocacy
- Target-Driven mindset
- Leadership
- Problem Solving
- Communication
- Customer Service
Certification
- Certified Bank Examiner (CBN)
- Certified Financial Literacy Officer (CBN)
Languages
English
Igbo
Languages
6,6
Affiliations
- Reading
- Swimming
- Meeting people
References
References available upon request.
Timeline
Training lead
Radrloop
2025.11 - Current
Business Development Officer
Beto Mercy Nig. Ltd
2025.01 - 2025.10
Financial Literacy Officer
Central Bank of Nigeria
2023.07 - 2024.12
Complaint Management Officer
Central Bank of Nigeria
2021.01 - 2023.07
Financial Literacy Officer
Central Bank of Nigeria
2017.04 - 2020.12
Customer Relationship Manager
Diamond Bank Plc
2013.02 - 2016.12
Customer Service Officer
Diamond Bank Plc
2012.08 - 2013.02
Teller/Cashier
Zenith Bank Plc
2010.01 - 2011.01
Bachelor of Sciences - Public Administration
University of Abuja
2006.01 - 2010.04