CHIGOZIRIM ALOZIE

• Actively worked under different departments while being supervised during my service:-

Protection and Testing

Operations and Management

Business District (Commercial)

Health,Safety and Environment (HSE)

Breakdown Maintenance

Preventive Maintenance

Supervisory Control and Data Acquisition Centre

Predictive Maintenance

• Studied with senior staff to develop deep understanding of team processes and full operational activities.
• Testing transformers and electrical devices of different capacities
• Write correct and insightful test reports
• Mathematical calculations and analysis in the power network
• Proper usage of Engineering and Electric equipments while on the field
• Carried out toolbox talk and safety awareness for technical personnel and non-personnel
• Handled administrative and data entry work for staff.
• Contributed to the successful execution of various initiatives, working closely with cross-functional teams.
• Wrote and revised technical documentation for operational procedures.
• Offered technical assistance to support front-line teams with daily operations and special projects.
• Maintained database systems to track and analyze operational data.
• Aided in development of training materials, enhancing onboarding process for new hires.

• Delivered on-air commentary and analysis for NPFL, PL, AFCON matches
• Researched, interviewed, and produced engaging sports content for shows
• Increased listenership with timely and fact-checked sports reporting

• Strengthened relationships with existing clients, providing exceptional customer service and follow-up communications.
• Established social media presence for regional promotions, attracting new customers through dynamic online content.
• Measured success of field marketing initiatives using data-driven analyses, refining tactics based on key performance indicators.
• Coordinated logistics for promotional events, ensuring successful execution from planning to completion.
• Conducted regular market research to stay informed about industry trends and competitor activities, adjusting strategies accordingly.
• Generated leads for sales teams through strategic product demonstrations and presentations.
• Collaborated closely with cross-functional teams including sales, operations, finance departments to ensure seamless execution of all field marketing efforts.
• Collaborated with sales teams to develop targeted marketing campaigns, enhancing overall business growth.
• Increased brand awareness by executing creative and engaging field marketing events.
• Improved brand visibility through effective merchandising and display setups at retail locations.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Participated in training programs to enhance product knowledge and customer service skills.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.

• Organized and executed 9+ tech community events
• Mobilized youth participation and supported volunteer engagement strategies
• Provided mentorship and ensured smooth operations of tech meetups

• Created SEO-optimized content for newsletters, email campaigns, and social media
• Managed content strategy and performance using CMS platforms
• Collaborated with cross-functional teams to meet project milestones
• Led stand-ups and agile content planning meetings

• Created SEO-friendly blog posts that improved Google search visibility
• Engaged audiences through storytelling, writing courses, and reader interaction
• Published high-quality, factual content across niches (lifestyle, tech, education)
• Personal Blog