Chigozie Ugwuoke
Banking
FCT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Risk and Compliance position. Ready to help team achieve company goals. Enthusiastic Risk and Compliance eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of compliance . Motivated to learn, grow and excel in Banking. Experienced Risk and Compliance with over 3 years of experience in Bankin. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Risk and Compliance
Amac Microfinance Bank Ltd Abuja
FCT
04.2021 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Assistant Customer Care Services
Ecobank Plc
FCT
02.2019 - 06.2021
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Executive Marketer
United Bank of Africa
FCT
10.2020 - 03.2021
- Delivered services to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Compliance and Verification Officer
Ogige Microfinance Bank Nsukka
Enugu Nigeria
01.2017 - 11.2018
- Determined appropriateness of payers to protect organization and minimize risk.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Verified client information by analyzing existing evidence on file.
Education
BE.d - Adult Education And Community Development
University of Nigeria Nsukka
Nsukka, Enugu State 08.2012 - 10.2016
National Diploma - Chemical Engineering
Institutes of Management And Technology Enugu
Enugu 04.2005 - 10.2007
Skills
Compliance standards
undefinedTimeline
Risk and Compliance
Amac Microfinance Bank Ltd Abuja
04.2021 - Current
Executive Marketer
United Bank of Africa
10.2020 - 03.2021
Assistant Customer Care Services
Ecobank Plc
02.2019 - 06.2021
Compliance and Verification Officer
Ogige Microfinance Bank Nsukka
01.2017 - 11.2018
BE.d - Adult Education And Community Development
University of Nigeria Nsukka
08.2012 - 10.2016
National Diploma - Chemical Engineering
Institutes of Management And Technology Enugu
04.2005 - 10.2007
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