CHIGOZIE AGBAH
Sales/customer Support
Lagos,Lagos
Summary
Proficient technical support engineer with 2 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Microsoft cloud applications and subject matter expert on power shell, microsoft exchange and Azure active directory. Established reputation as sharp technology expert when working with customers to identify and deploy solutions, maintaining usability and performance.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Technical Support Engineer
Tek Experts Nigeria
Lagos, Lagos
09.2020 - Current
- Support, troubleshoot, and resolve security incidents in Office 365 areas such as data loss prevention, audit logs, eDiscovery tool, and advanced threat management.
- Processed over 20 support requests weekly for technical assistance on a wide range of issues related to Microsoft Exchange, Azure Active Directory, Security, and compliance.
- Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
- Developing high-end end solutions, task automation, and configuration management system using PowerShell.
- Maintained 90% success rate on first-call resolutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- · Escalating complex concerns to SMEs to achieve necessary support.
- Documented faults and bugs for referral to development staff for use in updates.
IT Admin Officer
International Breweries Distribution Company(phoclesNigltd
Lagos, Lagos
12.2018 - 09.2020
- Manage customer’s request via multiple platforms (social media, phone calls).
- Developed and maintained courteous and effective working relationships.
- Prepare and send monthly newsletters to customers via sms and emails.
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Received and processed stock into inventory management system.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to SMEs.
- Improved operations through consistent hard work and dedication.
IT Support Assistant
Impacto Nigeria Limited
Lagos, Lagos
07.2017 - 09.2018
- Provide on call and 3rd level technical support in resolving customer technical/non-technical issues.
- Managed IT resources and provided up to date inventory of resources.
- Installation and Configuration of windows 8.1, 10, and windows Server, 2008, 2012, 2012R2 on HP and IBM machines.
- Installation and Configuration of Cisco network Routers.
- Installed, updated and uninstalled required software.
- Resolving service request/incidents and work-orders within SLA via BMC Magic.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Install monthly security patches on all workstations and servers and ensure compliance.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Industrial Trainee
Total E&P Nigeria
Lagos, Lagos
08.2014 - 02.2015
- Setting up and installing new computers and Servers.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Install monthly security patches on both workstations and servers.
- Assisted with implementation of new safety instructions and equipment protocols.
- Installation and Management of Antivirus on Computers and servers and ensure compliance of all workstations and servers with latest definition files via the management console.
- Collected, arranged and input information into database system.
- Troubleshooting computer and network related issues and escalate where necessary.
- End user support for IT related issues such as issues with scanners, printers, Server.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Reviewed and updated standard operating procedures per specifications.
Education
B.sc - Computer Science
University of Nigeria
Nsukka Enugu 10.2011 - 10.2015
West African School Leaving Certificate -
Nigerian Navy Secondary School
Lagos 09.2004 - 06.2010
Skills
Performance Optimization
undefinedAdditional Information
· Proficiency in use of MS office, windows server installation and general software installation.
· Tech savvy
· Excellent communication skill
· Possess good technical and data analytic skills. .
· Excellent organizational skills
· Active questioning and listening skills
· Active team player
· Work well even without supervision
· Have good leadership qualities.
Timeline
Technical Support Engineer
Tek Experts Nigeria
09.2020 - Current
IT Admin Officer
International Breweries Distribution Company(phoclesNigltd
12.2018 - 09.2020
IT Support Assistant
Impacto Nigeria Limited
07.2017 - 09.2018
Industrial Trainee
Total E&P Nigeria
08.2014 - 02.2015
B.sc - Computer Science
University of Nigeria
10.2011 - 10.2015
West African School Leaving Certificate -
Nigerian Navy Secondary School
09.2004 - 06.2010
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