Summary
Overview
Work History
Education
Skills
Timeline
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Chiemela Ejimadu

Chiemela Ejimadu

Material And Metallurgical Engineer
Owerri,Imo State

Summary

Dynamic leader with a proven track record at Vitumatex Textile Company, excelling in strategic planning and relationship building. Spearheaded initiatives that significantly increased sales revenue, while fostering a culture of teamwork and customer satisfaction. Expert in operations and vendor management, adept at driving business growth and developing key partnerships.

Overview

2023
2023
years of professional experience

Work History

Sales Manager

Vitumatex Textile Company
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Truck Dispatcher

OANDO Gas And Petrol Stations Edo State
  • Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
  • Streamlined dispatch operations by implementing efficient routing and scheduling systems.
  • Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
  • Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
  • Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
  • Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Scheduled and dispatched drivers to locations in Name of Area.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
  • Assisted in resolving customer complaints and grievances.
  • Monitored flow of paperwork and directed information to appropriate departments.

Safety Supervisor

Ebezina Global Service
  • Completed workplace safety and hazard inspections.
  • Monitored safety practices of new and existing employees.
  • Led employee training on safe usage of equipment.
  • Assisted in accident investigations, identifying root causes, and recommending corrective actions to prevent future occurrences.
  • Participated in safety meetings by answering questions from staff members.
  • Kept main work areas free of debris and obstacles that could cause falls and mishaps.
  • Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
  • Reviewed company processes and suggested methods that would improve overall safety for employees.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.

Staff Member

Ebezina Global Service
01.2020 - 01.2023


  • Reduced production costs through careful analysis of materials and manufacturing processes, recommending cost-effective alternatives.
  • Maintained an organized workspace conducive to effective problem-solving, maximizing productivity during time-sensitive projects or deadlines.
  • Assisted engineers with inspections of finished construction.
  • Studied corrections from senior engineers to learn and grow professionally.
  • Improved design efficiency by streamlining engineering processes and incorporating the latest software tools.
  • Developed a solid foundation in various engineering disciplines through hands-on training and guidance from experienced mentors.
  • Established positive relationships with customers and other staff members.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Liaised with management and other departments to maintain smooth operations.
  • Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Optimized inventory management, reducing waste and ensuring availability of key supplies.
  • Managed complex schedules and logistics for executive meetings, ensuring all materials were prepared in advance.
  • Implemented customer feedback system to guide improvements in service delivery.
  • Fostered partnerships with local businesses to support community engagement initiatives.
  • Boosted staff morale and engagement through organization of team-building activities.

Education

Bachelor In Engineering - Material And Metallurgical Engineering

Federal University of Technology Owerri
Owerri
08.2022

Skills

Operations

Timeline

Staff Member

Ebezina Global Service
01.2020 - 01.2023

Sales Manager

Vitumatex Textile Company

Truck Dispatcher

OANDO Gas And Petrol Stations Edo State

Safety Supervisor

Ebezina Global Service

Bachelor In Engineering - Material And Metallurgical Engineering

Federal University of Technology Owerri

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Chiemela EjimaduMaterial And Metallurgical Engineer