CHIDUBEM DEBORAH OZOR
Abuja
Summary
Results-driven professional skilled in communication, relationship building, and time management. Demonstrates leadership and organisational capabilities while fostering teamwork and engaging with guests diplomatically. Manages workflow scheduling, upholds ethical standards, and ensures compliance with operating procedures. Focused on utilising organisational skills to achieve success in future roles.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Front desk manager
Stardermaesthetics
Katampe Extension
2025.05 - Current
- Schedule appointments for clients and confirm changes promptly daily.
- Maintain display items daily by carrying out regular quality checks.
- Perform daily stock keeping to keep records accurate and current.
- Audit departmental activities to identify gaps and improve follow-through.
- Follow up on clients' appointments to confirm attendance and next steps.
- Send monthly goodwill messages to clients to support lasting relationships.
- Coordinate with other departments to keep communication flowing seamlessly.
- Work with management to implement new policies that improve service delivery.
- Assist with budget planning and control to manage departmental expenses.
- Resolve staff conflicts quickly and maintain a positive team atmosphere.
National Youth Service Corper
Josans Ace International Academy
Nasarawa
2024.04 - 2025.03
- I utilise the universal design for learning framework to deliver standards-based lesson plans that match the student's strengths, learning styles and curriculum.
- I develop the curriculum for teaching several courses.
- Provided targeted physical tutoring to students needing additional academic support, improving their understanding of key concepts.
- I manage student behaviour to ensure they conform with the school's policies and procedures.
- Adapted quickly to new skills and applied them to daily tasks, enhancing overall workflow.
- I successfully deliver on tasks within tight deadlines.
- Fostered a respectful and friendly environment, actively supporting colleagues and students.
Cashier
Nina Hotels/Garden
Abuja, FCT
2024.02 - 2024.10
- I enhanced customer satisfaction by promptly addressing issues and concerns.
- I demonstrated patience while dealing with difficult customers, maintaining professionalism.
- I handled high volumes of transactions during holiday seasons efficiently.
- I balanced till at end of day, maintaining accurate records.
- I trained new cashiers on store policies and procedures to maintain standards.
Brand Promoter
Dulux Paint
Enugu
2020.04 - 2021.05
- I hit sales target that led to consistent sales referrals.
- I generated brand awareness by actively promoting products during events.
- I regularly reported feedback from customers and market trends, assisting company in strategic planning efforts.
- I coordinated logistics for promotional events-ensured smooth operations.
- I provided detailed product information to customers, leading to informed buying decisions.
- I ensured compliance with regulatory standards whilst engaging in promotional activities.
Brand Promoter
Playzone Limited
Enugu
2017.11 - 2019.11
- I increased customer engagement with interactive product demonstrations.
- Designed engaging display setups to maximise product visibility and attract customer interest.
- Collaborated with sales team to develop targeted marketing campaigns that increased brand awareness.
- Managed guest flow during consumer product launch event, ensuring smooth operations and positive attendee experience.
Sales Representative
MultiChoice Group (GOTV)
Enugu
2014.10 - 2015.10
- Expanded client base through targeted outreach initiatives, driving overall sales growth.
- Navigated challenging negotiations, securing lucrative contracts that strengthened client relationships.
- Tailored pitches to individual consumer preferences, enhancing conversion rates.
- I identified potential leads, resulting in improved sales performance.
- I maintained thorough records of all sales activities to ensure transparency.
- I coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
Education
Bachelor of Forestry and Environmental Management -
Micheal Okpara University of Agriculture
Abia State 2018.01 - 2023.01
West African Senior School Certificate Examination - undefined
Command Day Secondary School
2007.01 - 2013.01
Skills
- Front desk operations
- Guest diplomacy
- Workflow scheduling
- SOP compliance
- Product knowledge maintenance
- Excellent Time Management
- Leadership skills
- Collaborative
- Excellent Communication Skills
- Interpersonal relationships
- Organisational skills
- Ethical standards upholding
INTERESTS
Reading, Travelling, Listening to Music, Learning new skills
Certification
HIPAA TRAINING.US
HIPAA Compliance Training Program
APRIL 2026-APRIL 2027
References
References available upon request.
Timeline
Front desk manager
Stardermaesthetics
2025.05 - Current
National Youth Service Corper
Josans Ace International Academy
2024.04 - 2025.03
Cashier
Nina Hotels/Garden
2024.02 - 2024.10
Brand Promoter
Dulux Paint
2020.04 - 2021.05
Bachelor of Forestry and Environmental Management -
Micheal Okpara University of Agriculture
2018.01 - 2023.01
Brand Promoter
Playzone Limited
2017.11 - 2019.11
Sales Representative
MultiChoice Group (GOTV)
2014.10 - 2015.10
West African Senior School Certificate Examination - undefined
Command Day Secondary School
2007.01 - 2013.01