CHIDINMA GRACE NDUKWE
Content & Social Media Manager
Lagos, Nigeria
Summary
Digital Content Creator with 5+ years of experience in digital marketing, social media management, content creation and content marketing focused largely on Instagram, TikTok, Facebook, & Pinterest. Highly proficient at studying and understanding brands from a marketing perspective, resulting in the ability to work with little need for direct management.
Also, working closely with clients to develop and execute a proactive social content calendar, managing all phases of content creation from concept through delivery and successfully grown engaged audience.
Results-oriented individual enthusiastic about the media and organizational development, with 2 years+ experience in office administration and customer success resulting in great work performance, creating organizational success and bettering brand reputation.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Content & Social Media Manager
Robert Taylor Media
Lekki, Lagos
03.2022 - Current
- Utilizing exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Monitoring online presence of company and clients' brand to increase engagement with users and strengthen customer relationships through social media.
- Working with department personnel to deliver brand consistency in social media messages.
- Analyzing and reporting social media marketing results.
- Suggested and implemented new features to develop brand awareness for clients' social media.
- Repurposed and optimized existing content for use in different mediums.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Engaging relevant influencers to build brand awareness.
- Creating actionable plans to grow and maintain followers through Instagram, TikTok and Facebook.
- Coaching employees company-wide on content creation best practices.
- Designed and implemented social media strategies to align with business goals, increase engagement and channel growth.
- Conducting research to determine current social media trends and audience preferences.
Visual Content Creator & Social Media Manager
Mazelle Investment
Lagos
09.2020 - 02.2022
- Creating various content types (videos, articles, infographics) with relevant tone and style, adhering to the respective style guides of the brand.
- Formulating high quality novel written and visual content for each social media platform.
- Building a social media presence by maintaining a solid online presence and consistent posting schedules on all social media platforms.
- Monitoring the company's brand on social media.
- Contributing to the creation of company's marketing objectives and working to support them.
- Building brand awareness by engaging relevant influencers.
- Managing the brand's online communities to ensure respectful and appropriate engagement.
- Responding to comments on each of the brand's social media accounts and overseeing customer service provided via social media.
Content & Social Media Manager
Smith & Smith Ng. Ltd
Lagos
10.2019 - 06.2020
- Content management and creation of high-quality written and visual contents for social media
- Monitor online presence of company's brand and engage with users, strengthening online relationships
- Used Buffer, UNUM, VSCO and Trello to edit & automate around 60% of the day-to-day social media posting while not sacrificing quality
- Increased incoming quality B2C leads by 40% and online engagement by 70% within 6 months by engaging in social groups, responding to comments swiftly and posting consistently on the brand's social media account
- Maintained brand awareness, online reputation, attracting new customers and retained existing ones via content strategies.
- Responding promptly to customer inquiries, calls, messages both online & offline and resolving complaints
- Communicating with customers through various online channels and scheduling appointments
- Collaborated with colleagues to determine areas for improvement and develop ideas for better service to customers
- Ensured all customers are duly attended to and are satisfied with each service offered.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Content Writer
Huntta Digital Agency
Lagos
03.2019 - 10.2019
- Created and edited original copy that is accurate, well-researched, and meets clients’ needs and deadlines
- Researched industry-related topics for clients' social media platforms & website
- Content management; created content, edited and proofread written pieces for different clients' social media platform before publication which led to a 20% increase in engagement within 2 months
- Assistedwithmanagementanddevelopmentofclients'onlinepresenceonvarioussocial media platforms and set up content calendars
Customer Service Officer & Announcer
Federal Airports Authority Nigeria
, Nigeria
09.2018 - 10.2019
- Announced delayed, arriving and departing flights promptly and in an organized manner
- Communicated with passengers and customers to resolve concerns and address questions
- Reportedandcollecteddailydataentry,ensuringsmoothrunningofday-to-dayactivities
Administrative & Content Writer
ACEXPERT - African Toolbox
Port Harcourt, Rivers State
05.2018 - 10.2018
- Scheduled team members and assigned specific responsibilities for each employee.
- Guided employees when faced with a difficult challenge in their work or when working with a team member and experiencing a conflict.
- Promoted a positive public image for the company and worked to control the dissemination of information among all staffs.
- Organized and coordinated meetings and special events to support company efforts.
- Effectively supported various company initiatives with a range of timelines.
- Handled external and internal communication with clients and team members.
- Reported data entry and kept track of visitors as well as answered phone calls.
- Researched industry-related topics to create well-structured drafts and blog posts.
- Coordinated with marketing and design teams to illustrate graphics and articles.
- Learned to use Canva to create social graphics, custom banners and other images for use on social media and website.
- Edited and proofread written pieces before publication.
- Managed and promoted contents on social media and monitored engagement.
Assistant Photographer
KevvyKay Multimedia Studios
Harcourt, Rivers State
10.2016 - 04.2017
- Handled photography equipment
- Assisted in shooting Behind the Scene (BTS) with senior staff
- Regular contact with customers and face to face inquiries
Education
B.A. - Linguistics & Communication Studies
University of Port Harcourt
09.2013 - 11.2017
Senior School Certificate - undefined
West African
05.2019 - 05.2019
Certification in The Fundamentals of Digital Marketing, Google - undefined
Missionary College
09.2006 - 06.2012
Certification in Content Marketing - undefined
HubSpot Academy
07.2019 - 07.2019
Skills
Community Management
undefinedTimeline
Content & Social Media Manager
Robert Taylor Media
03.2022 - Current
Visual Content Creator & Social Media Manager
Mazelle Investment
09.2020 - 02.2022
Content & Social Media Manager
Smith & Smith Ng. Ltd
10.2019 - 06.2020
Certification in Content Marketing - undefined
HubSpot Academy
07.2019 - 07.2019
Senior School Certificate - undefined
West African
05.2019 - 05.2019
Content Writer
Huntta Digital Agency
03.2019 - 10.2019
Customer Service Officer & Announcer
Federal Airports Authority Nigeria
09.2018 - 10.2019
Administrative & Content Writer
ACEXPERT - African Toolbox
05.2018 - 10.2018
Assistant Photographer
KevvyKay Multimedia Studios
10.2016 - 04.2017
B.A. - Linguistics & Communication Studies
University of Port Harcourt
09.2013 - 11.2017
Certification in The Fundamentals of Digital Marketing, Google - undefined
Missionary College
09.2006 - 06.2012
Similar Profiles
Jordyn DeanJordyn Dean
Managing Director & Communications Strategist at Taylor Dean Media LLCManaging Director & Communications Strategist at Taylor Dean Media LLC
Karrigan WalshKarrigan Walsh
Owner and Manager at Karrigan Taylor Creations - Social Media Branding & MarketingOwner and Manager at Karrigan Taylor Creations - Social Media Branding & Marketing
Jacob GarciaJacob Garcia
Freelance Video Producer, Writer & Editor at Inequality Media / Robert ReichFreelance Video Producer, Writer & Editor at Inequality Media / Robert Reich