Chidinma Blessing Ononiwu Onuegbu
Customer Service/ Appointment Setter
Lagos
Summary
Results-oriented Sales & Customer Success Specialist with 4+ years of combined experience in sales development, appointment setting, customer service, and client success. Skilled at building rapport, and driving client satisfaction while exceeding KPIs. Adept at managing inbound and outbound communication, onboarding clients, and ensuring retention. Recognized for excellent communication, problem-solving, and the ability to connect with customers to deliver business growth.
Overview
6
6
years of professional experience
Work History
Appointment Setter
Foundation Mortgage
10.2025 - Current
- Set appointments with Account Executives and Brokers.
- Enhanced Broker relationships through timely and professional follow-ups with prospective AE.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for AE'S
Inside Sales Agent
Clinic Labs
01.2025 - 08.2025
- Prequalified inbound and outbound leads by identifying pain points and aligning solutions to client needs.
- Built rapport and established trust before setting appointments, resulting in higher conversion rates.
- Collaborated with the sales team to optimize lead handoff and improve close ratios.
Customer Service Representative
PhoenixLeadCo
12.2024 - 05.2025
- Served as the first point of contact for inbound inquiries, resolving customer issues with professionalism and empathy.
- Handled high volumes of inbound and outbound calls while maintaining quality service standards.
- Provided clear information to clients, ensuring satisfaction and repeat engagement.
Appointment Setter
Design by Default
09.2023 - 10.2024
- Conducted B2B outreach to promote company services, engaging decision-makers and booking sales appointments.
- Delivered persuasive sales pitches tailored to business needs, driving consistent lead generation.
- Helped increase business pipeline by qualifying prospects and setting meetings for account executives.
Customer Success Manager
Ajovest
06.2020 - 06.2023
- Onboarded new clients, providing guidance and support to ensure a smooth transition and adoption of services.
- Maintained long-term client relationships, leading to improved retention rates.
- Acted as a trusted advisor, identifying opportunities for upselling and cross-selling.
Education
Bachelor of Science - Political Science
Lagos State University
Lagos, Nigeria 05.2001 -
Skills
Appointment Setting
Customer Service
Customer Support
Customer Success
Customer Retention
Client Relationship Management
Rapport Building
Objection Handling
CRM Tools
Communication; written and verbal
Additional Information
Willing to relocate, Open to remote and hybrid opportunities
Timeline
Appointment Setter
Foundation Mortgage
10.2025 - Current
Inside Sales Agent
Clinic Labs
01.2025 - 08.2025
Customer Service Representative
PhoenixLeadCo
12.2024 - 05.2025
Appointment Setter
Design by Default
09.2023 - 10.2024
Customer Success Manager
Ajovest
06.2020 - 06.2023
Bachelor of Science - Political Science
Lagos State University
05.2001 -
Personal Information
Availability: Open to relocation | Remote-friendly