Chidinma Sandra Onyealisi (ACA)
Banking
Port Harcourt
Summary
Banking professional with robust history in supervising and optimizing teller functions. Proven track record of driving operational efficiency and maintaining high standards of service. Focused on fostering team collaboration and adapting to evolving business needs, while proficient in conflict resolution and coaching.
Overview
7
7
years of professional experience
4035
4035
years of post-secondary education
Work History
Team Lead (Cash & Teller)
Zenith Bank Plc
09.2024 - Current
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
- Ensures the Automated teller machine is loaded with cash at all times and it is up and running.
- Ensures that customers transaction is treated within the turn around waiting time
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Ensures that tellers drawers are balanced at the end of each working day.
- Balancing of vault registers at the end of each working day.
Bank Teller(Fund Transfer, Cash and Teller Unit)
Zenith Bank
07.2018 - 08.2024
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Counted and packaged currency accurately eliminating shortages and excesses.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Reconciled cash drawer and resolved discrepancies.
Customer service representative
F-CUBE DIGITALS RESOURCES
04.2018 - 06.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Graduate leadership and management professional -
Institute of management, leadership and productivity
Associate Chattered Accoutant
Institute of Chartered Accountant of Nigeria
Lagos, Nigeria11-2024
Bachelor of Science - Accounting
University of Nigeria Nsukka
Nsukka, Enugu State, Nigeria07-2016
Skills
- Good writing and communication skill
- Analytical
- Detail-oriented
- Creative and innovative thinking
- Meticulous review of information
- Reporting proficiency
- Proficiency in the use of Microsoft office suite
Interests
singing
reading
travelling
fashion
Personal Information
- Date of Birth: 06/04/94
- Gender: Female
- Place of Birth: Lagos
Timeline
Team Lead (Cash & Teller)
Zenith Bank Plc
09.2024 - Current
Bank Teller(Fund Transfer, Cash and Teller Unit)
Zenith Bank
07.2018 - 08.2024
Customer service representative
F-CUBE DIGITALS RESOURCES
04.2018 - 06.2018
Graduate leadership and management professional -
Institute of management, leadership and productivity
Associate Chattered Accoutant
Institute of Chartered Accountant of Nigeria
Bachelor of Science - Accounting
University of Nigeria Nsukka
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