Chidinma Samuel

Results-driven business administrator with over 13 years of experience in business management and hospitality operations. Proven ability to optimize organizational performance, manage budgets, and lead cross-functional teams to achieve strategic goals. Skilled in project management, financial control, and client relations. Seeking an opportunity to contribute as an Operations Manager, Event Coordinator, or Front Office Manager, with a long-term goal of becoming a Director of Operations or Hospitality Consultant.

• Date of Birth: 10/20/94
• Gender: Female
• Nationality: Nigerian
• Marital Status: Single
• Place of Birth: Abia

• DIVINE NKIRU SAMUEL, Business Owner, +234 810 496 2452
• CHUKWUEMEKA LAWRENCE, Businessman / CEO, Ijele Mental Company, +234 703 160 7052

• Cooking
• Reading

• Nigerian Institute of Management (NIM)
• Hospitality and Tourism Management Association of Nigeria (HATMAN)

Telemarketer

PPG – Final Expense Insurance Company | June 2024 – June 2025

Handled over 1,000 inbound and outbound calls daily while

maintaining script and compliance standards

Qualified leads, overcame objections, and consistently converted

prospects into customers

Used Vici Dialer and Google Chat to track leads, follow up, and

meet sales targets

Telemarketer

Affordable Rent to Own | Jan 2023 – Dec 2023

Managed inbound and outbound calls promoting rent-to-own services

Assisted customers with applications and guided them through

approval processes

Utilized Convoso and Flock CRM tools for lead management and

follow-ups

Customer Service Representative

Polaris Bank Limited | Feb 2022 – Nov 2022

Assisted an average of 100 customers daily via phone, email, and live

chat

Resolved escalated concerns and improved customer satisfaction by

delivering timely solutions

Maintained professionalism while handling sensitive financial

information

Virtual Assistant

Polaris Bank Limited | July 2019 – Jan 2022

Managed executive calendars, appointments, and email

correspondence

Performed data entry and maintained CRM records (Salesforce,

HubSpot)

Conducted online research, prepared reports, and supported client projects.