CHIDINMA OKAFOR NDUKWE
ARLINGTON,TEXAS
Summary
Professional with expertise in communication, customer relationship management, and brand promotion. Proven ability to enhance team productivity and implement cost-saving initiatives, resulting in significant operational improvements. Strong leadership and problem-solving skills, with a focus on fostering collaboration and driving employee engagement. Experienced in administrative procedures and project management, delivering results in high-pressure environments.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work history
MANAGER
BLISS HOME HEALTHCARE INC
PANTEGO/ TEXAS, U.S.A
08.2024 - 07.2025
- Coordinated patient admissions, supervising caregiver visits to optimise service delivery.
- Managed staff scheduling, training, and conflict resolution to ensure workforce cohesion.
- Ensured regulatory compliance by adhering to agency policies and office regulations.
- Facilitated communication among case managers, patients, and caregivers to enhance collaboration.
- Reported data to senior management to support informed decision-making.
- Oversaw resource management to guarantee availability and effective use of medical supplies.
- Established strong client relationships, driving repeat business opportunities.
- Secured new business through strategic networking events.
FRONT DESK OFFICER
BLISS HOME HEALTHCARE INC
03.2023 - 08.2024
- Managed inbound and outbound calls to ensure prompt communication.
- Handled complaints effectively, enhancing customer satisfaction.
- Organised and filed client records for efficient retrieval.
- Updated appointment calendars to avoid scheduling conflicts.
- Maintained confidentiality of records, ensuring compliance with privacy regulations.
- Streamlined front desk operations to improve overall efficiency.
- Managed office supply inventory, preventing shortages that disrupt operations.
- Compiled daily reports to support informed decision-making processes.
EVENT MANAGER
BERRY TOT EVENTS
06.2012 - 12.2022
- Executed comprehensive planning and coordination for multiple events.
- Managed event logistics, ensuring seamless operations throughout.
- Led post-event evaluations, enhancing future performance through insights.
- Negotiated contracts with suppliers, achieving optimal value for services.
- Coordinated with vendors to guarantee timely execution of all requirements.
- Developed promotional strategies that significantly increased event visibility.
- Streamlined communication protocols for efficient information exchange.
- Prepared detailed reports on post-event outcomes to inform stakeholders.
SALES PERSONNEL
NIGERIA BREWERIES PLC
10.1997 - 11.2003
- Executed product promotions to drive sales growth.
- Coordinated inventory management before and after each sales day.
- Facilitated stakeholder communication with sales managers and representatives.
- Delivered tasks within tight deadlines while working flexible hours, including nights and weekends.
- Provided efficient customer service, resolving issues to enhance satisfaction levels.
- Processed customer orders accurately and swiftly, ensuring timely fulfilment.
- Oversaw daily operations to optimise productivity across teams.
- Applied proactive customer service strategies to address concerns effectively.
Education
HIPAA Compliant - Health Insurance Portability and Accountability Act
ALISON TRAINING
07.2025 - 07.2025
Basic Certificate - Plant Science and Biotechnology
UNIVERSITY OF PORT HARCOURT
RIVERS STATE , NIGERIA 09.1997 - 10.1998
High School Diploma -
Dority In’t Secondary School Aba, Abia
09.1992 - 07.1997
Skills
- Influential communication
- Product knowledge and integration
- Effective delegating
- Constructive criticism
- Ethical conduct
- Inspiring motivation
- Interpersonal effectiveness
- Brand Promotion
- Customer relationship management
- Crisis handling
- Interpersonal savvy
- Resilience under pressure
Languages
English
Fluent
Affiliations
- Problem solving; Reading; Volunteer works; Singing; Mentoring and Coaching
Timeline
HIPAA Compliant - Health Insurance Portability and Accountability Act
ALISON TRAINING
07.2025 - 07.2025
MANAGER
BLISS HOME HEALTHCARE INC
08.2024 - 07.2025
FRONT DESK OFFICER
BLISS HOME HEALTHCARE INC
03.2023 - 08.2024
EVENT MANAGER
BERRY TOT EVENTS
06.2012 - 12.2022
SALES PERSONNEL
NIGERIA BREWERIES PLC
10.1997 - 11.2003
Basic Certificate - Plant Science and Biotechnology
UNIVERSITY OF PORT HARCOURT
09.1997 - 10.1998
High School Diploma -
Dority In’t Secondary School Aba, Abia
09.1992 - 07.1997
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