Chidinma Chukwurah
Port Harcourt
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Appointment Scheduler
Allied Healthcare
New york
03.2022 - Current
- Scheduled appointments for patients using electronic health record systems.
- Managed incoming calls and inquiries regarding appointment availability.
- Updated patient records to reflect scheduling changes and confirmations.
- Communicated effectively with patients regarding appointment reminders and follow-ups.
- Assisted in training new staff on scheduling protocols and software usage.
- Maintained confidentiality of patient information in compliance with healthcare regulations.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Reviewed patient medical history documents prior to appointment scheduling.
- Provided assistance with additional tasks as needed or requested by management.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Inputted patient data into the electronic health record system.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Resolved customer complaints in a professional manner.
- Scheduled and confirmed appointments.
Data Capturer
komcard Technology
04.2022 - 06.2022
- Research the data and upload it to the site.
- Reviewed data for discrepancies and implemented corrective actions as needed.
- Captured and entered data into company's database for accuracy and efficiency.
- Assisted in developing data entry procedures to enhance workflow processes.
- Collaborated with team members to ensure timely completion of data tasks.
- Conducted regular audits of entered data to uphold quality standards within the organization.
Claims Officer
Anchor HMO
Lagos
11.2017 - 08.2021
- Collaborated with adjusters to assess claim details and resolve inquiries.
- Reviewed and processed insurance claims for accuracy and compliance.
- Utilized claims management software to document case progress and updates.
- Ensured timely follow-up on outstanding claims to improve customer satisfaction.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Processed payments for approved claims in a timely manner, adhering to established payment schedules and procedures.
Quality Assurance Specialist
Anchor HMO
Lagos
02.2020 - 07.2021
- Assisted in the development of quality improvement initiatives across departments.
- Reviewed customer feedback to enhance product quality and performance.
- I consulted with management and personnel to educate them on QA standards.
- Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Monitored production operations for conformance to established quality standards.
- Ensured compliance with all relevant safety regulations during testing phases.
- Worked closely with suppliers to ensure that components met required specifications.
Call Center Representative
Anchor HMO
Lagos
08.2018 - 01.2020
- Assisted customers with inquiries related to health plan benefits and services.
- Managed high-volume call traffic while maintaining quality service standards.
- Resolved customer complaints through effective communication and problem-solving skills.
- Documented customer interactions accurately in the company's CRM system.
- Collaborated with team members to enhance overall customer service strategies.
- Escalated complex issues to management for further resolution when necessary.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
E-library Admin Officer
Federal Science College
Ikare
10.2016 - 07.2017
- Coordinated staff training sessions to enhance instructional techniques.
- Supervised student activities and provided guidance on academic matters.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
Admin Officer
De La Premier Hotels
Sangotedo Lagos
06.2015 - 01.2016
- Managed daily operations and ensured smooth hotel functioning.
- Implemented quality control measures to enhance guest satisfaction.
- Represented the organization at external events and conferences.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Intern
Vatra Schreder Laminar Companies
Ternopil
02.2012 - 04.2012
- Logistic/Warehousing.
Education
HSE 3 Certified - Occupational Health And Safety
Marana Global (ISPON)
Port Harcourt ,Nigeria 01.2023
Project Management Professional (PMP) - Project Management
Aptech
Owerri Imo State Nigeria 01.2017
National Youth Service Corps -
National Youth Service Corps
Ebonyi state01.2014
B. A - International Business Management
Ivan Puluj National State University
Ternopol, Ukraine01.2012
West African school certificate -
Trinity International College
Ofada, Ogun State01.2005
First school leaving certificate -
Twin fountain nursery and primary School
Warri01.1997
Skills
- Customer care service
- Emotional intelligence
- Ability to communicate clearly
- Time management
- Resourcefulness
- Relationship management
- Ability to initiate change
- Teamwork and collaboration
- Communication skills
- Social awareness
- Oral and written communication
- Work ethics
- Microsoft Office
- Basic programming
- Corel Draw
- Internet surfing
Hobbies and Interests
- Movies
- Travelling
Core Competences
- Customer Care Service, Emotional Intelligence, Ability to Communicate Clearly, Time Management, Patience, Resourcefulness, Ability to Use Positive Language
- Relationship Management, Ability to Initiate Change, Team Work and Collaboration, Communication Skills, Social Awareness, Oral and Written Communication, Work Ethics
Timeline
Data Capturer
komcard Technology
04.2022 - 06.2022
Appointment Scheduler
Allied Healthcare
03.2022 - Current
Quality Assurance Specialist
Anchor HMO
02.2020 - 07.2021
Call Center Representative
Anchor HMO
08.2018 - 01.2020
Claims Officer
Anchor HMO
11.2017 - 08.2021
E-library Admin Officer
Federal Science College
10.2016 - 07.2017
Admin Officer
De La Premier Hotels
06.2015 - 01.2016
Intern
Vatra Schreder Laminar Companies
02.2012 - 04.2012
HSE 3 Certified - Occupational Health And Safety
Marana Global (ISPON)
Project Management Professional (PMP) - Project Management
Aptech
National Youth Service Corps -
National Youth Service Corps
B. A - International Business Management
Ivan Puluj National State University
West African school certificate -
Trinity International College
First school leaving certificate -
Twin fountain nursery and primary School