CHIDINMA CHUKWUMA
Lagos
Summary
Customer focused professional with 3+ years of experience managing multiple clients and delivering exceptional service. Demonstrated ability to enhance customer communication, develop and maintain comprehensive database management, track and report key performance indicators (KPIs) related to customer success and satisfaction. Seeking to leverage data-driven skills and achievements to help organizations optimize their processes, increase efficiency and achieve unprecedented growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Support
Enricher Fintech
05.2022 - 02.2024
- Resolved customer concerns, achieving a 95% customer satisfaction rate and cultivating a positive brand image
- Minimized visitor identification time by 30%, and revamped the visitor reception process, enhancing professionalism and efficiency
- Facilitated proper calendar management for the MD/CEO, resulting in an increase in the efficiency of appointment coordination and prioritization of critical tasks
- Optimized executive-level meetings, leveraging exceptional skills
- Implemented a streamlined scheduling system, reducing meeting preparation and enhancing email and phone communications
- Designed and launched a customer feedback program that resulted in a 29% growth in customer loyalty
- Integrated customer service data with customer Relationship Management software, improving work efficiency by 37%.
Administrative Assistant
Afrolife Incorporation
04.2020 - 04.2022
- Streamlined administrative workflows, reducing data entry errors through the implementation of efficient processes
- Provided timely and helpful assistance to inquiries, resulting in improved satisfaction rates among staff, and visitors
- Implemented feedback mechanisms to gather customer insights, resulting in a 10% improvement in product offerings
- Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency
- Reduced customer complaint resolution time by 47% through developing effective customer relationship management strategies
- Achieved significant increase in customer satisfaction through proactive customer service methods
- Fostered repeat business by 5% through strong relationships with key clients.
Education
BA English and Literary Studies -
University of Nigeria, Nsukka Nigeria
01.2018
Skills
- Resource Management
- Customer Communication
- Handling Objections
- KPI Management
- Customer Enquiry Management
- Client Onboarding
- Product Management
- Technical Assistance
- Data Integration
- Data Entry
- Records Management
- Conflict Resolution
- Upselling and Cross-selling
- Customer Relationship Management (CRM) Tools
- Microsoft Office Suite (Word, MS Excel)
Certification
Certified Customer Experience Professional
Personal Information
Title: Customer Success Representative
Timeline
Customer Service Support
Enricher Fintech
05.2022 - 02.2024
Administrative Assistant
Afrolife Incorporation
04.2020 - 04.2022
BA English and Literary Studies -
University of Nigeria, Nsukka Nigeria
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