Hi, I’m
CHIDINMA CHIGBO
Lagos,LA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Customer-oriented General Manager with over 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. An organized and dependable manager successful at managing multiple priorities with a positive attitude. Always willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
18
years of post-secondary education
2
Certificates
Work History
Clearline HMOLagos, Lagos
General Manager, Business Development, Brand & Strategy
11.2023 - Current
Job overview
- Responsible for driving organizational growth and success through strategic initiatives.
- Identify new business opportunities, partnerships, and markets to expand organization's reach and profitability resulting in 20% increase in revenue
- Conducts market research and analysis to identify market trends, customer preferences, and competitor strategies
- Data and insights are used to make informed decisions and recommendations for organization's growth and development
- Develop and implement brand strategies to enhance organization's image and reputation thereby promoting Top of Mind Awareness (TOMA) of brand by 40%.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
Clearline HMOLagos, Lagos
General Manager, Stakeholder Management
01.2022 - 11.2023
Job overview
- Oversee multiple key departments and drive performance improvements across organization, consistently exceeding Key Performance Indicators (KPIs) and delivering on organization's strategic goals
- Drive growth within existing client base, resulting in remarkable 15% increase in revenue
- Cultivate and maintain exceptional relationships with clients and providers' key contact persons, boosting client satisfaction by 20%
- Perform regular medical evaluations and provide informative health presentations to clients, thereby reducing disease burden by 15%
- Continuously expand Chronic Disease Register (CDR), leading to 15% reduction in medication costs
- Keep medical cost down by 20% through case audit & management.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Formulated policies and procedures to streamline operations.
Hygeia HMOLagos, Lagos
National Head, Provider Management
08.2020 - 01.2022
Job overview
- Led expansion of provider network, adding 25% more healthcare providers to network, and increasing accessibility for enrollees
- Ensured that all providers on network had properly contracted agreements with signed Service Level Agreements (SLAs), reducing operational disputes
- Led organization to achieve 100% adoption of IT platforms and other technological processes, enhancing operational efficiency
- Achieved Customer Satisfaction (C-SAT) rate of 80% and Net Promoter Score (NPS) of 50, indicating high level of customer approval and loyalty
Hygeia HMOLagos, Lagos
Head of Retail Business
05.2019 - 06.2019
Job overview
- Developed and executed innovative strategies resulting in 12% increase in enrollee retention
- Pioneered Hygeia HMO from retention rate of 10% to 86% in 1 year
- Successfully met sales targets per quarter, with 15% increase through cross-selling, up-selling, and new sales strategies
- Analyzed customer feedback and implemented new techniques to enhance enrollee retention, resulting in improvement in customer satisfaction.
- Developed successful marketing campaigns to attract new customers and retain existing ones.
Hygeia HMOLagos, Lagos
Head of Client Support
09.2018 - 04.2019
Job overview
- Coordinated daily engagement efforts to bridge relationship gaps with clients and healthcare providers, enhancing satisfaction and trust
- Ensured prompt response to customer queries and addressed service complaints in timely manner, achieving 85% resolution rate
- Monitored healthcare providers to ensure timely claims submissions and payments in every payment cycle, minimizing disputes.
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in a team environment
Hygeia HMOLagos, Lagos
Head of Provider Management, Lagos/SW
08.2013 - 09.2018
Job overview
- Led team in achieving effective utilization of newly deployed IT solution and platform, enhancing operational efficiency by 15%
- Implemented process to send payment advice to providers promptly after each payment cycle, ensuring transparency and reducing disputes
- Lagos and South-West region, improving regional network efficiency.
Goodness medical CentreLagos, Lagos
Growth Manager
01.2012 - 03.2013
Job overview
- Prepared medical bills for patients and forwarded them to respective HMOs and companies, following up on prompt payment and reducing outstanding bills by 10%
- Pioneered department and grew HMO partner book, adding 12 within one year further growing Hospital revenue by 20%.
- Ensured all HMO and company patients received quality care during their hospital visit, achieving high patient satisfaction rate.
Levenue properties LimitedLagos, Lagos
Marketing Executive
10.2010 - 11.2011
Job overview
- Successfully maintained and updated customer database, ensuring accurate and accessible customer information, resulting in10% improvement in customer service
- Contributed to development of marketing plans and strategies
- Closed new sales, achieving 20% increase in revenue, and exceeding sales targets consistently
- Organized and executed marketing campaigns for new products, ensuring successful product launch and 25% increase in product awareness.
American International Insurance CompanyLagos, Lagos
Marketing Executive
03.2007 - 07.2010
Job overview
- Enlisted more clients for health insurance policies, resulting in 15% increase in client base
- Developed and deployed new marketing strategies that led to increase in client acquisition and market share
- Analyzed sales records for each team member, reviewing their performances, and providing targeted feedback for improvement
- Set monthly sales targets for every member of unit, resulting in 90% target achievement rate.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Completed and submitted monthly and yearly reports to support executive decision making.
Education
Rome Business SchoolItaly
M.D. from Marketing
01.2024 - 04.2025
National Open UniversityNigeria
BNSC, Nursing Science from Nursing Science
08.2019 - 11.2024
University of WashingtonUnited States Of America
Some College (No Degree) from Health Administration
01.2018 - 04.2018
Lagos Business School, Pan-Atlantic UniversityNigeria
Diploma, Health Management from Health Administration
01.2017 - 04.2018
Nnamdi Azikiwe UniversityNigeria
Associate of Science from Nursing
08.2002 - 10.2012
Skills
Customer Satisfaction
Marketing Strategy
Sales Management
Business-to-Business (B2B)
Retail Marketing
Team Leadership
Strategic Negotiations
Networking
Customer Relationship Management
Operations Management
Project Management
Strategic Planning
Customer Retention
Leadership and team building
Licences and Awards
- Doctor of Business Administration(Honoris Causa)- London Bridge Business School
- Certified management specialist - London Graduate School
- Distinguished Fellow of Africa(DFAI)- Institute of Public Administration
- Fellow Institute of management consultants(FIMC)- Institute of management consultants Nigeria
- Certified Management Consultant (CMC) - International Council of management consulting
- Fellow (FIHFM)- Institute for Healthcare Finance and Management consultants
Accomplishments
- Marketing: Developed and executed marketing strategies that led to a 10% increase in the customer base.
- Business Development: Established and managed daily partner relationships while crafting a new marketing strategy, resulting in a 15% growth in the customer base.
- Team Supervision: Led and supervised a team of 38 staff members across customer success, telemarketing, and customer experience departments, driving significant revenue growth for the organization.
Affiliations
- Project Management Institute
- institute for healthcare finance and management
- Institute of management consultant
Languages
English
Native language
Interests
Travelling and exploring new ideas.
Certification
CM - Certified Manager Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Data analysis
Project management
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid sick leavePaid time offTeam Building / Company RetreatsTimeline
Rome Business School
M.D. from Marketing
01.2024 - 04.2025
General Manager, Business Development, Brand & Strategy
Clearline HMO
11.2023 - Current
General Manager, Stakeholder Management
Clearline HMO
01.2022 - 11.2023
National Head, Provider Management
Hygeia HMO
08.2020 - 01.2022
National Open University
BNSC, Nursing Science from Nursing Science
08.2019 - 11.2024
Head of Retail Business
Hygeia HMO
05.2019 - 06.2019
Head of Client Support
Hygeia HMO
09.2018 - 04.2019
University of Washington
Some College (No Degree) from Health Administration
01.2018 - 04.2018
Lagos Business School, Pan-Atlantic University
Diploma, Health Management from Health Administration
01.2017 - 04.2018
Head of Provider Management, Lagos/SW
Hygeia HMO
08.2013 - 09.2018
Growth Manager
Goodness medical Centre
01.2012 - 03.2013
Marketing Executive
Levenue properties Limited
10.2010 - 11.2011
Marketing Executive
American International Insurance Company
03.2007 - 07.2010
Nnamdi Azikiwe University
Associate of Science from Nursing
08.2002 - 10.2012