Chidinma Maureen Adimekwe
Port Harcourt, Rivers State.,Nigeria
Summary
Accomplished professional with extensive expertise in business administration with friendly demeanour in human resources, customer services and marketing. Demonstrates exceptional skills in confidentiality, labour agreements, and performance assessment. Proficient in file management, personnel records maintenance, and data entry. Adept at administration and organizational tasks, proofreading, editing, and employee relations. Conflict management, HR policies understanding, influencing, time management, and multitasking. Strong team player with decision-making abilities. Known for honesty, diligence, and computer literacy.
Overview
16
16
years of professional experience
Work history
Human Resources Assistant
Templars Law Firm
Portharcourt, Rivers state
01.2023 - Current
- Providing accurate and timely information to management, maintaining compliance with company processes, data protection requirements and best practice.
- Performing customer service functions by answering phone calls daily.
- Receiving, sorting and distributing incoming mail and facilitating outgoing mail to support clerical duties for department.
- Arranging appointments, meetings and conferences for employees to discuss announcements and developments.
- Assisting with recruiting, background checks and reference checks.
- Maintaining accurate role profiles, competencies and HR records in-line with data protection requirements.
- Managing and maintaining secure filing systems providing accuracy, compliance and confidentiality.
- Addressing customer service enquires quickly and accurately.
- Overseeing customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Handling high-volume telephone calls to address and resolve customer queries.
- Keeping organised calendar and setting up new appointments for field personnel resolving issues.
- Maximising customer satisfaction by resolving service issues promptly.
- Building rapport with customers through courteous and professional communications.
Customer Service Manager
Rollace Hotels Limited
Lagos (City), Nigeria, Lagos state
03.2018 - 12.2022
- Embedded customer priorities in service delivery focusing on outcomes based on customer insight.
- Communicated regularly with team members to maintain clearly defined expectations.
- Drove operational, performance and financial targets within customer service team to improve service delivery.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
- Delegated work and priorities based on staff strengths to maintain highly productive operations.
- Planned service provisions to meet fluctuations in demand.
- Achieved outstanding customer satisfaction through effective team management.
- Addressed and solved customer issues and complaints without difficulty.
- Collaborated with third-party vendors to enhance customer experience.
- Inspected facilities and resources for compliance and quality.
- Cooperated with related service provision agencies to expand service offerings.
- Built professional networks with other businesses, partners and stakeholders.
- Conducted regular staff performance reviews to identify training needs.
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
Business Service Manager
Fleet Offshore Global Maritime Services
Portharcourt, Rivers state
11.2013 - 02.2018
- Actively supported organisation sales, promotional, marketing and networking activities through direct communications, phone calls and emails to potential customers.
- Maintained outstanding customer satisfaction, dealing with customer complaints professionally, calmly and politely.
- Monitored department flaws and client complaints to identify negative service patterns, promptly fixing recurring issues for improved operations.
- Kept up-to-date on the latest industry updates and company standards, maintaining knowledge for employees and improving the business.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Set up business contracts, obtained signatures and processed paperwork.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
Accounts Assistant
Calaber Urban Development Authority
Calabar, Cross River State, Nigeria
06.2009 - 07.2010
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
- Chased missing transactions to help facilitate timely payments.
- Reconciled Purchase Orders (POs) to produce accurate inventory reports.
- Managed accounts coded log process, setting up new account codes in line with activity and VAT category within service standards.
- Collected all receipts from employees, chasing missing information to minimise discrepancies.
- Prepared files and templates for Budget, Forecasting and Actuals with consistent file management.
- Recorded potentially recoverable charges and distributed cases to internal teams, tracking and proactively managing for quick resolution.
- Assisted with receiving, processing and verifying all invoices related to accounts payables.
- Produced accurate financial statements for internal use, customer reviews and regulatory submissions.
- Observed statutory obligations for complete financial compliance.
- Rectified accounting errors to eliminate transaction discrepancies.
Education
Master of Business Administration - Business Administration
University of Nigeria, Enugu Campus
Bachelor of Science - Marketing
University of Nigeria, Enugu Campus
West African Examination Council (WAEC) - Secondary School
Federal Government Girls College
First School Leaving Certificate - Primary Education
Learning Field International School
Skills
- Confidentiality attribute
- Labour Agreements ability
- Assessing Performance
- File Management skills
- Personnel Records Maintenance
- Data Entry skills
- Administration and Organizational skills
- Proofreading and Editing
- Business Administration
- Employee Relations
- Conflict Management
- Understanding of HR Policies
- Skilled Influencer
- Excellent Time Management
- Multitasking
- Staff Education and Training
- Teaching
- Team Player
- External Recruitment skills
- Decision Making Abilities
- Effective Planning
- Project Scheduling
- Honest and Diligent
- Computer Literacy
Languages
English, Igbo
Native language
English
Proficient (C2)
Igbo
Proficient (C2)
Availability
Available for relocation. Work permit required.
Affiliations
- Travelling, Reading, Cooking and surfing the Internet.
Timeline
Human Resources Assistant
Templars Law Firm
01.2023 - Current
Customer Service Manager
Rollace Hotels Limited
03.2018 - 12.2022
Business Service Manager
Fleet Offshore Global Maritime Services
11.2013 - 02.2018
Accounts Assistant
Calaber Urban Development Authority
06.2009 - 07.2010
Master of Business Administration - Business Administration
University of Nigeria, Enugu Campus
Bachelor of Science - Marketing
University of Nigeria, Enugu Campus
West African Examination Council (WAEC) - Secondary School
Federal Government Girls College
First School Leaving Certificate - Primary Education
Learning Field International School
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