Chidimma Vivian Nwankwo
Lagos,Nigeria
Summary
Am a dedicated and customer-focused professional with experience in customer service, sales, team leadership, and administrative support. Proven ability to deliver exceptional customer experiences by resolving inquiries, managing transactions, maintaining accurate records, and fostering strong client relationships.
Skilled in communication, problem-solving, conflict resolution, and multitasking in fast-paced environments. Recognized for a proactive approach, attention to detail, and a commitment to delivering high-quality service while contributing to team and organizational success. Offering strong interpersonal and communication skills, coupled with keen ability to build and maintain client relationships. Knowledgeable about customer service principles and practices, with background in handling client queries and resolving issues promptly. Ready to use and develop skills in client management, problem-solving, and communication in customer support role.
Overview
1
1
Language
3
3
years of post-secondary education
6
6
years of professional experience
Work history
Client relationship officer
Gloval Properties Limited.
Lagos, Nigeria
10.2023 - 07.2025
- Provided customer service to improve overall visitor experience.
- Applied positive customer service approach to increase satisfaction levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
- Managed complex client portfolios to ensure high satisfaction rates..
Assistant manager (Genesis Cinemas)
Genesis Cinemas
Lagos, Nigeria
08.2021 - 06.2023
- Provided excellent customer service leading to repeat business and customer loyalty.
- Improved customer service by implementing new procedures and protocols.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided support to manager during audits, ensuring accurate reports.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
Customer service team lead
Shoprite Nigeria
Lagos state., Nigeria
04.2019 - 02.2021
- Handled customer complaints, resulting in increased loyalty and retention.
- Responded to customer requests with friendly, knowledgeable service and support.
- Coordinated with other departments, ensuring seamless customer experience.
- Prioritized tasks effectively during peak periods to maintain high levels of service quality.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Science - Social Work
University Of Benin
Nigeria 04.2020 - 07.2023
Skills
1) Customer Relationship Management
2)Active listening
3) Issue resolution
4) Data management
5) Microsoft Excel
6) Time Management
7) Analytical thinking
8) Team management
9) Customer service
10) Interpersonal communication
Languages
English
Proficient (C2)
Affiliations
- Reading, Volunteering, Learning new languages, Solving puzzles, Fitness and exercise.
References
References available upon request.
Timeline
Client relationship officer
Gloval Properties Limited.
10.2023 - 07.2025
Assistant manager (Genesis Cinemas)
Genesis Cinemas
08.2021 - 06.2023
Bachelor of Science - Social Work
University Of Benin
04.2020 - 07.2023
Customer service team lead
Shoprite Nigeria
04.2019 - 02.2021