CHIDIMMA SYLVIA OBI

Responsibilites and Achievements:

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests, offering excellent clinical care support and tailored recommendations to address needs.
• Created and managed an online platform which aided bonding relationship amongst patients, sales agent and the company representative.
• Carried out periodic customer feedback reviews which served as a working tool for improving customer satisfaction and retention by 50%.

Responsibilities and Achievements:

• Achieved customer satisfaction by cultivating professional productive relationships with patients.
• Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.
• Adopted and implemented improved pharmaceutical care and follow -up practices which led to 75% increase in customer retention rate and increased sales by 30%.

Responsibilities and Achievements:

• Supervised and coordinated the work activities of 3 team members to facilitate smooth pharmacy operations and prompt sales administration.
• Educated patients on optimal dosage, methods of administration and drug compatibility prior to dispensing medications to ensure improved clinical outcome.
• Received prescriptions and thoroughly checked patients' medicine histories prior to dispensing to safeguard patient health and safety.
• Ensured a proper stocking, purchasing and an up-to-date inventory of drugs needed by loyal clients, thereby building and sustaining customer retention by 80%.

• Established clear and effective customer service policies to increase customer satisfaction and pharmacy sales.
• Educated patients on optimal dosage, methods of administration and drug compatibility prior to dispensing medications to ensure optimal clinical outcome.
• Worked closely with the Superintendent Pharmacist in providing excellent patient care.

• Interpreted prescriptions under supervision.
• Stock management, extemporaneous preparation and compounding of medicines.
• Provided instructions and information to patients and care givers on safe and effective use of medicines.
• Attended patient care rounds.
• Delivered professional patient counseling over the counter, recommending appropriate medications and explaining correct application.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.