Advanced MD
CHIDIMMA COURAGE EZELIOHA
Customer Service Representative
Federal,Federal Capital Territory
Summary
I am a goal-oriented, proactive and organized professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve it's goals.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Long Island Real Estate
Chevron
05.2022 - 01.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Reached out to customers after completed sales to suggest additional service or product purchases.
Virtual Administrative Assistant
Green-Eco
Cape-Town
11.2019 - 03.2022
- Executed travel arrangements on behalf of clients by researching and booking flights.
- Translated business websites to support international expansions.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itinerary.
- Organized and managed team tasks using Trello and Asana.
- Managed phone, live chat and email correspondence and handled incoming and outgoing mail and faxes.
- Updated existing translations to meet contemporary trends in communication.
Medical Assistant Volunteer
Nnamdi Azikiwe University Teaching Hospital
01.2017 - 06.2021
- Worked with professors and community groups to develop personal projects for program research support.
- Attended field trips with peers to study topics outside classroom.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Bachelor of Arts (B.A) - English Language and Literature
Nnamdi Azikiwe University
High School Leaving Certificate - undefined
Skills
Medical terminology knowledge
CRM
Complaint resolution
Technical Support
Administrative support
Creative problem solving
Professional telephone demeanor
General Translation Services
Certification
Alison Certified; Becoming a Customer Service Executive
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved smooth work flow by introducing Trello for project management tasks.
Software
Hubspot
Zendesk
Slack
Acuity Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Customer Service Representative
Long Island Real Estate
05.2022 - 01.2023
Virtual Administrative Assistant
Green-Eco
11.2019 - 03.2022
Medical Assistant Volunteer
Nnamdi Azikiwe University Teaching Hospital
01.2017 - 06.2021
Bachelor of Arts (B.A) - English Language and Literature
Nnamdi Azikiwe University