Chidimma Nzewi

• Digitization of Civil Service employees' records.
• Creation of Business Process (Standard Operating Procedure) for the civil service in partnership with African Initiative for Governance (AIG) and Secure Records Management Solutions.
• PITeD provisioning, allocation and administration.
• Updating of staff Integrated Personnel and Payroll Information System (IPPIS) records.
• Database Management and Administration for (Laserfiche).
• Email Administration.
• Participated in ISO 9001-2015 Certification process.
• LAN Testing.
• Workflow Automation.
• Enterprise Content Management.
• Collaborated with upper management to drive strategy and implement new processes.
• Investigated system issues and implemented resolutions to reduce downtime.
• Installed system updates to address vulnerabilities and reduce security issues.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Provided client support on system operation and troubleshooting.
• Resolved or escalated problem tickets to solve user issues.
• Improved systems with the addition of new features and infrastructure.
• Optimized core processes to improve business performance and operational agility.

• Worked with a team to monitor NigcomSat 1R.
• Took part in the biometrics registration of members of a political party in Anambra state.
• Repaired, cleaned, and maintained equipment.
• Wrote reports and papers for various levels of technical users.
• Updated internal data systems to aid senior managers in effective decision-making.
• Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
• Worked closely with industrial professionals to expand upon acquired training with practical knowledge.

• Worked under pressure in a fast moving and often stressful environment.
• Developed excellent interpersonal skills while dealing with clients and other members of staff.
• Successfully held the job down during University holidays balancing a heavy workload and ensuring a reliable income.
• Identified target audiences and devised campaigns to match target demographics and optimize results.
• Maintained a complete database of files, contacts, and project materials.
• Worked with vendors to complete projects according to schedule and specifications.
• Collaborated with developers, advertisers, and production managers to market products and services.
• Compiled product and customer data to generate informed profit projections.
• Maintained reporting and developed actionable insights to continually improve branding efforts.

• Acquired new skills while working as part of a team.
• Sorted out project files and dealt with client inquiries.
• Provided general administrative support including scheduling meetings, making travel arrangements, and managing documentation.
• Maintained appropriate filing of personal and professional documents.
• Discretely handled confidential information.
• Attended meetings, took notes, and tracked action items.

Team leader of track events at interhouse sports competition, Queens College Lagos, 2000/2001.

Elected Captain of Track and field events.

School Prefect, Hefshiba Children Home School, Lagos, 1995/1996