Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Affiliations
TOOLS
Accomplishments
Work Availability
Languages
Timeline
Generic
CHIDI IFEANYI ROMANUS

CHIDI IFEANYI ROMANUS

Port Harcourt

Summary

Dynamic leader with extensive experience at Port Harcourt Electricity Distribution Company, excelling in revenue cycle oversight and stakeholder engagement. Achieved a 10% growth in collection revenue while implementing innovative solutions to enhance operational efficiency. Proven expertise in risk management and effective communication drives sustained organizational success.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Head Revenue Cycle Management

Port Harcourt Electricity Distribution Company(PHED)
Port Harcourt
08.2023 - Current
  • Lead the metering and billing processes to ensure accuracy and efficiency in revenue generation,minimizing errors and customer disputes.
  • Conduct comprehensive energy audits and technical operations assessments to identify areas for improvement, reducing losses and optimizing resource utilization.
  • Drive all commercial activities, including customer relations and revenue assurance, to enhance financial performance and secure sustained company growth.
  • We were able reduce the Aggregate Technical commercial &collection loss (ATC&C) of the company from 35% to 30%
  • Customer metering growth of about 10% in the last 2 quarters of year 2024

Product Head, Prepaid and Non-MD

Port Harcourt Electricity Distribution Company
Port Harcourt
02.2022 - 07.2023
  • Monitored and analyzed prepaid customer vending patterns to identify consumption trends,ensuring efficient service delivery and customer satisfaction.
  • Implemented theft detection strategies, utilizing advanced monitoring tools to preventenergy losses and enhance system security.
  • Led revenue assurance initiatives by enforcing payment compliance, reduced revenue leakages and improved overall financial performance for prepaid customers.
  • Collection/Revenue of the company grew by 10% during the year
  • The company customers growth was improved by almost 5% in the year through enumeration activities

Commercial Head

Port Harcourt Electricity Distribution Company
Port Harcourt
09.2021 - 01.2022
  • Supervised and evaluated postpaid customer performance in the PHED franchise areas and ensure service efficiency and customer satisfaction.
  • Implemented strategies to enhance billing accuracy and address service issues, contributing toimproved operational efficiency and customer experience.
  • In a space of 4 months the collection efficiency of the business unit moved from 54% to 70% without any major project
  • Unboarded new maximum demand (Industrial) customers that increased the Business unit billed units by 3% monthly

Head Network Operations and Management

PHED, Port Harcourt Headquarters
Port Harcourt
03.2019 - 08.2021
  • Introduced innovative solutions to elevate team performance and outcomes.
  • Achieved high customer satisfaction through effective problem-solving strategies.
  • Executed routine maintenance and repairs to ensure operational efficiency.
  • Delivered exceptional service during face-to-face and phone interactions with customers.
  • Effectively managed time to meet all deadlines and complete tasks.
  • Addressed customer inquiries and requests to enhance overall satisfaction.

Head Integrated Business Unit

PHED, Rumuodomaya Port Harcourt
Port Harcourt
04.2015 - 02.2019
  • Achieved project objectives and met deadlines through effective collaboration with team members.
  • Resolved issues efficiently, demonstrating strong problem-solving skills and timely management.
  • Contributed innovative solutions to enhance team performance and project outcomes.
  • Conducted system analysis and testing to identify and rectify technical inefficiencies.
  • Maintained current knowledge through ongoing education and advanced training initiatives.
  • Exceeded customer satisfaction by developing creative solutions for complex problems.
  • Updated and maintained databases with accurate information for operational efficiency.
  • Performed routine maintenance and repairs to ensure optimal functionality.

Head Energy Audit

PHED, Port Harcourt Headquarters
Port Harcourt
01.2015 - 03.2015
  • Collaborated with cross-functional teams to achieve organizational objectives.
  • Developed functional solutions that resulted in significant cost-savings.
  • Executed daily responsibilities with accuracy and efficiency.
  • Enhanced team productivity through effective collaboration and communication.
  • Pursued ongoing education and advanced training to maintain current industry knowledge.
  • Utilized effective time management to ensure timely completion of tasks and adherence to deadlines.

Procurement Manager

Power Holding Company of Nigeria, Port Harcourt, Nigeria
Port Harcourt
11.2009 - 10.2013
  • Conducted market research to identify competitive suppliers and pricing options.
  • Maintained comprehensive records of organizational purchases, including invoices and contracts.
  • Analyzed purchasing trends to consolidate orders and maximize volume discounts.
  • Investigated discrepancies between purchase orders and vendor invoices to resolve issues.
  • Ensured procurement activities complied with relevant laws and regulations.
  • Managed entire procurement process from purchase order creation to goods delivery.
  • Developed effective supplier relationships and negotiated favorable contracts.
  • Evaluated potential vendors based on price, quality, and service reliability.

Service Engineer

National Electric Power Authority of Port Harcourt, Nigeria
Port Harcourt
03.1998 - 12.2003
  • Executed scheduled preventive maintenance on customer systems to ensure optimal performance.
  • Resolved customer service requests promptly, maintaining high satisfaction levels.
  • Delivered technical support to customers through on-site visits and remote communication.
  • Conveyed customer feedback to product development teams for continuous improvement.

Education

MBA - Management

University of Port Harcourt Business School
Port Harcourt
01-2016

M.Eng. - Electrical (Power)

University of Port Harcourt
Port Harcourt
01.2015

B.Eng. - Electrical/Electronic Engineering

University of Port Harcourt
Port Harcourt
01.1994

Skills

  • Risk management
  • Project management
  • Product management
  • Stakeholder engagement
  • Communication strategies
  • Resource allocation
  • Change implementation
  • Project reporting
  • Process enhancement
  • Feasibility analysis
  • Analytical expertise
  • Requirements gathering
  • Data analysis
  • Quality assurance
  • Business forecasting
  • Revenue assurance
  • Leadership skills
  • Technical proficiency
  • Revenue cycle oversight
  • Energy auditing
  • Technical operations evaluation
  • Customer relationship management
  • Process optimization
  • Team collaboration
  • Effective communication skills
  • Regulatory compliance oversight
  • Time management

Certification

Project Management and Business Analysis PRINCE2 and Agile Course | Almond Careers, December 2024

References

Available on Request

Volunteer Experience

7ven Oaks Limited, Project Manager - Volunteer, UK, 2024-07, Present, Define and review the project deliverables and their technical and quality strategies, together with the benefits and their realization plan., Develop strategies and Manage plans to effectively manage all stakeholders and their expectations., Explaining user requirements into useful points understandable to suppliers, developers and project teams., Maintaining Project plans and Risk Management through MS Projects., Was in a team that managed the project on the development of a learning management system Application for a School in UK within the time frame from July 2024 to date

Affiliations

  • Award for a transformational leadership role towards improved performance

TOOLS

  • Azure DevOps
  • MS Project
  • Trello
  • WBS
  • Microsoft Office
  • RAID Log
  • Jira

Accomplishments

  • Supervised team of 250 staff members.
  • Documented and resolved Issues which led to improved performance.
  • Achieved 8% quarterly growth through effectively helping with Task.
  • Achieved result by completing task with accuracy and efficiency.
  • Collaborated with team of 25 in the development of construction of 14.5km 33kv dual circuit power Distribution line

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native language
English
Beginner
A1

Timeline

Head Revenue Cycle Management

Port Harcourt Electricity Distribution Company(PHED)
08.2023 - Current

Product Head, Prepaid and Non-MD

Port Harcourt Electricity Distribution Company
02.2022 - 07.2023

Commercial Head

Port Harcourt Electricity Distribution Company
09.2021 - 01.2022

Head Network Operations and Management

PHED, Port Harcourt Headquarters
03.2019 - 08.2021

Head Integrated Business Unit

PHED, Rumuodomaya Port Harcourt
04.2015 - 02.2019

Head Energy Audit

PHED, Port Harcourt Headquarters
01.2015 - 03.2015

Procurement Manager

Power Holding Company of Nigeria, Port Harcourt, Nigeria
11.2009 - 10.2013

Service Engineer

National Electric Power Authority of Port Harcourt, Nigeria
03.1998 - 12.2003

MBA - Management

University of Port Harcourt Business School

M.Eng. - Electrical (Power)

University of Port Harcourt

B.Eng. - Electrical/Electronic Engineering

University of Port Harcourt
CHIDI IFEANYI ROMANUS