Chidera Nnamani
Abu Dhabi
Summary
Dynamic and customer-focused Customer Service Associate with over 5 years of experience in high-energy, tech-driven entertainment environments, including virtual reality, immersive gaming, and simulation-based attractions. Proven track record of delivering exceptional guest experiences through friendly service, efficient problem-solving, and hands-on support with advanced gaming and VR/AR equipment. Skilled in crowd management, safety compliance, sales promotions, and technical troubleshooting. Adept at working in fast-paced, multicultural settings while maintaining professionalism, enthusiasm, and strong team collaboration. Passionate about interactive technology and committed to enhancing customer satisfaction and loyalty through engaging, memorable experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Pixoul Gaming
Abu Dhabi
05.2023 - Current
- Direct operations of a large scale theme park, managing 40 employees and consistently exceeding revenue targets by 20% monthly through effective coaching and performance management
- Improved admission process and queue management system, resulting in efficient daily attendance management
- Collaborated with sales and marketing to develop strategies increasing online and work in sales, expanding into three new territories within two years
- Measures and documented trainee competency in required areas of knowledge, system proficiency, and communicated individual areas of opportunity to supervise in order to ensure targeted coaching
Guest Service Associate
Adrenark Adventure
Al Quanna
03.2022 - 04.2023
- Created and implemented staff training procedures across multiple discipline and ride, increasing park productivity by 15%
- Up-selling and cross-selling, marketing of different packages offered by the park which include,- birthday packages, team-building package, event-hall package, pay and play package, etc
- Provide customer service to guest with various need and enquiry, guest relationship matters, and provide appropriate resolution by way of Adrenark gaming policy and procedures
- Promoted venue locally by building relationships with schools, sporting communities, and local organizations
Sales and Customer Service Representative
Robocom VR
Dubai
02.2021 - 02.2022
- Provided Expert guidance and assistance to customers in using our software, ensuring they fully understand its functionalities
- Resolved customer complaints with 90% satisfaction rate, surpassing organizational standard of 80%
- Accurately maintaining clients record, documenting interactions and feedback for continuous improvement
Guest Service Associate
VR Park
Dubai Mall
06.2019 - 01.2021
- Resolved guest complaints or technical issues promptly, escalating to supervisors or technical teams when necessary, maintaining a positive experience for all guests
- Educated guests on safety protocols, hygiene standards and equipment handling, adhering to both internal policies and UAE regulatory guidelines
- Maintained cleanliness and organization of gaming zones, lobbies and equipment areas to ensure a consistently pleasant environment
- Conducted routine equipment checks and reported malfunctions to the technical team, ensuring downtime was minimized and guest experiences were uninterrupted
Education
Bachelor of Science - Food Science and Technology
University Of Nigeria
Nsukka, Enugu, Nigeria09.2017
Skills
- Customer Service Excellence
- Team management
- Virtual Reality(VR)/Augmented Reality(AR) Support
- Complaint Resolution and Conflict Handling
- Interactive Gaming Knowledge
- Prioritization skills in high-traffic areas
- Sales strategies
- Continuous improvement
- Data analysis and modeling
- Verbal and written communication
- Account management
Certification
- Project Management Institute Certification - Ongoing
- Microsoft Dynamics - Ongoing
- Customer Service Certification - 2023
- Basic First Aid Certificate - 2022
- Certified Nursing Assistant - 2022
- Basic Life Support - 2022
Timeline
Customer Service Supervisor
Pixoul Gaming
05.2023 - Current
Guest Service Associate
Adrenark Adventure
03.2022 - 04.2023
Sales and Customer Service Representative
Robocom VR
02.2021 - 02.2022
Guest Service Associate
VR Park
06.2019 - 01.2021
Bachelor of Science - Food Science and Technology
University Of Nigeria
Similar Profiles
SOUKAINA BEDDISOUKAINA BEDDI
Customer Service Specialist at Pixoul Gaming HubCustomer Service Specialist at Pixoul Gaming Hub
Shamantha RavikumarShamantha Ravikumar
Technical Support Representative at Pole to win - A gaming company ( Rockstar games for GTA and RDR2 gaming platforms)Technical Support Representative at Pole to win - A gaming company ( Rockstar games for GTA and RDR2 gaming platforms)
SAM FATOYESAM FATOYE
PRIVACY LEAD at THE ALCOHOL AND GAMING COMMISSION OF ONTARIOPRIVACY LEAD at THE ALCOHOL AND GAMING COMMISSION OF ONTARIO