Chidera Ebere
Lagos
Summary
Motivated and detail-oriented graduate with experience in UI/UX design, Executive support and Customer service. Adept at problem-solving, communication, and team collaboration. Eager to contribute to dynamic teams and continue growing professionally in a fast-paced organization offering career growth and value addition.
Overview
3
3
years of professional experience
1
1
Certification
Work History
UI/UX Designer
MindtheTechGap
Port harcourt
05.2023 - 12.2024
- Designed user interfaces for web applications, enhancing visual appeal and usability.
- Conducted user research to gather insights and inform design decisions.
- Collaborated with developers to ensure design implementation aligns with specifications.
- Participated in wireframing, prototyping and user research tasks.
- Engaged in team brainstorming sessions to generate innovative design solutions.
- Developed interactive prototypes for mobile applications as well as websites.
- Provided recommendations on improving user experience across all digital platforms.
- Participated in brainstorming sessions with other designers to generate ideas for new products.
- Assisted in creating marketing materials such as landing pages, banners.
Customer Service Representative/ Executive Assistant to the CEO
Chard Richard Limited
Lagos State
02.2022 - 01.2023
- Professionally responded to over 160 incoming and outgoing calls from customers and prospective customers.
- Provided administrative assistance such as writing and editing emails, drafting memos, and preparing communications on the CEO's behalf.
- Promptly resolved all customer's complaints within the organizational service level agreement.
- Initiated required action for response to customer service requests for order purchase, and changes, including customer information and communicates changes to the appropriate personnel/departments.
- Organized a marketing program that upscaled the revenue of the company.
- Professional use of a script to provide information about available services, tariff class, and features of other products and services.
- Coordinated the operational workflow on behalf of the executive.
- Carried out project preparation, data entry, and web research for the executive.
- Assisted customers with product inquiries and order placements.
Education
Bachelor of Science - Education Government
Imo State University
Owerri, Imo State, Nigeria 01.2018 - 06/2022
Senior School Certificate Examination -
Vivian Fowler Memorial College for Girls
Lagos, Nigeria Senior School Certificate Examination -
Christower International Schools
Skills
- Attention to Details
- Excellent Communication Skills
- Customer Service (Email, Phone and Live Chat)
- Exceptional Interpersonal Skill
- Problem Solving
- CRM System (Slack, Zoom)
- Google and Microsoft Skill
- Teamwork and Collaboration
- User interface design
- Wireframing and prototype design
Certification
- Customer Service: Serving Customers Through Chat and Text, LinkedIn Learning
- UI/UX Design
Languages
English
Timeline
UI/UX Designer
MindtheTechGap
05.2023 - 12.2024
Customer Service Representative/ Executive Assistant to the CEO
Chard Richard Limited
02.2022 - 01.2023
Bachelor of Science - Education Government
Imo State University
01.2018 - 06/2022
Senior School Certificate Examination -
Vivian Fowler Memorial College for Girls
Senior School Certificate Examination -
Christower International Schools