Reading
Chidera Areh
Student
Ogidi,Anambra
Summary
Adept at enhancing customer experiences, I excelled in roles at Residency Hotel and Ifeanyichukwu Transportation Company LTD, showcasing hospitality service expertise and accurate money handling. Known for maintaining high service standards and teamwork, my adaptability and sales expertise significantly contributed to customer satisfaction and operational efficiency.
Overview
2016
2016
years of professional experience
1
1
Language
Work History
Waitress
Residency Hotel
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Office Cashier
Ifeanyichukwu Transportation Company LTD
Anambra, Nigeria
01.2014 - 12.2015
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Facilitated successful promotional events through active engagement with customers about current discounts or offers.
- Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.
- Participated in regular staff meetings to discuss process improvements for efficient workflow and enhanced customer experience.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor Of Science - Economics
07.2021
Skills
Food station setup
Tableside Service
Front-of-house display creation
Food and beverage pairings
Wine service
Sales expertise
Food preparation and safety
Hospitality service expertise
Menu presentation
Cash handling
Accurate money handling
Menu memorization
Interests
Cooking
Traveling
Timeline
Office Cashier - Ifeanyichukwu Transportation Company LTD
01.2014 - 12.2015
Waitress - Residency Hotel
University of Nigeria Nsukka - Bachelor Of Science, Economics