CHIDERA AKUMA
PORT HARCOURT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Groth Hq.
Port Harcourt
07.2020 - 09.2021
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Conducted research on various topics as requested by management.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
CUSTOMER RELATIONSHIP MANAGER/ADMIN OFFICER
JGE FOODCREST SUPPORT/ NYESOM GLOBAL SERVICES LTD.
Port Harcourt
08.2019 - 04.2020
- Generated reports on customer feedback and identified areas of improvement.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all interactions with customers.
- Created and managed customer relationship management databases.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Collaborated with other departments to ensure successful implementation of projects.
- Conducted market research to identify new business opportunities.
- Assisted sales team with product presentations and client meetings.
- Cultivated strong relationships with customers by providing personalized attention.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Facilitated knowledge sharing sessions to keep the team updated on best practices in customer relationship management.
- Designed and executed customer satisfaction surveys, analyzing results to identify improvement areas.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Addressed customer questions and concerns regarding products and services.
HIGH SCHOOL CHEMISTRY TEACHER
SCIENCE AND COMPUTER SEMINARY
Ezihe, Imo State
07.2018 - 08.2019
- Encouraged class participation by assigning group projects.
- Assessed student performance through quizzes, exams, and lab experiments.
- Developed and implemented lesson plans to engage students in learning chemistry concepts.
- Advised students on college preparation related to science courses.
- Incorporated current events related to chemistry into classroom discussions.
- Maintained accurate records of student grades and attendance.
- Promoted problem solving skills through hands-on activities and simulations.
- Collaborated with other teachers to develop interdisciplinary activities.
- Ensured classroom compliance with school policies and regulations.
- Held office hours for additional tutoring sessions outside of class time.
- Created an environment conducive to learning by displaying enthusiasm for teaching chemistry.
- Established positive relationships with colleagues, parents, administrators, and community members.
- Provided individualized instruction for struggling students.
- Developed lesson plans according to chemistry textbook outlines.
- Evaluated student comprehension of classroom topics in exams, quizzes and assignments.
Education
Bachelor of Science - Biochemistry
UNIVERSITY OF PORT HARCOURT
Choba, Rivers State06-2018
Skills
- Data Entry
- Customer Relationship Building
- Strategic Thinking
- Cold-calling
- Attention to Detail
- Organizational Skills
- Decision-Making
- Problem-solving abilities
- Written Communication
- Team building
- Excellent Communication
- Relationship Building
- Scheduling
- Calendar Management
- Office Administration
Languages
Igbo
First Language
English
Proficient (C2)
C2
ACTIVITIES
VOLUNTEER
- Centre for Women's Health and Adolescents Development - CWHAD. (March 2020-December 2021)
- CDS President - Reproductive Health/ HIV. NYSC Community Development Service (CDS). Isiala Mbano, Imo State. (2018-2019).
Timeline
Administrative Assistant
Groth Hq.
07.2020 - 09.2021
CUSTOMER RELATIONSHIP MANAGER/ADMIN OFFICER
JGE FOODCREST SUPPORT/ NYESOM GLOBAL SERVICES LTD.
08.2019 - 04.2020
HIGH SCHOOL CHEMISTRY TEACHER
SCIENCE AND COMPUTER SEMINARY
07.2018 - 08.2019
Bachelor of Science - Biochemistry
UNIVERSITY OF PORT HARCOURT
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