CHIBUZOR MIRACLE EFOBI
EXECUTIVE ASSISTANT
Ikota GRA ,Lagos
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Store Manager
Wadin Home Accessories
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Digital Marketing Executive
MIRACLE MEDIA & ADs (MMA)
2025 - Current
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors.
- Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Planned and executed web, SEO, database marketing and social media advertising campaigns.
- Grew social media following with strategic outreach efforts, influencer partnerships, and engaging content curation.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.
- Expanded market reach by researching new channels, identifying emerging trends, and capitalizing on growth opportunities.
- Monitored and analyzed market and competitor metrics to inform digital marketing strategies.
- Scaled digital marketing operations by creating and maintaining comprehensive documentation, process maps, and standardized procedures.
Front Desk Receptionist
The Nook PLC
03.2022 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Administrative Assistant
Blue Palace Hotel
06.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Associate of Arts - Digital Marketing
DOMESTIKA COURSE
OnlineDiploma - Marketing Management
Joel Amawel
OnlineAssociate of Science - Marketing Management And Research
PROFITABLE FREELANCING ACADEMY
OnlineSkills
Customer service management
Employee trainingStore merchandisingTeam developmentRetail inventory managementTeam buildingStore operationsOperations managementProblem-solvingStaff managementCash managementInventory managementTeam leadershipCustomer serviceRisk managementInventory controlLeadership developmentPersonnel developmentMultitasking and organizationStaff supervisionSales analysisWork Planning and Prioritization
Accomplishments
- Managed a store that exceeded company expectations in every category during the half Quarter.
- Exceeded monthly store sales goals 18 months in a row.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
professional associations, networking communities, and certification bodies designed to support career development, networking, and skill enhancement.
Timeline
Administrative Assistant
Blue Palace Hotel
06.2023 - 02.2024
Front Desk Receptionist
The Nook PLC
03.2022 - 10.2024
Store Manager
Wadin Home Accessories
Digital Marketing Executive
MIRACLE MEDIA & ADs (MMA)
2025 - Current
Associate of Arts - Digital Marketing
DOMESTIKA COURSE
Diploma - Marketing Management
Joel Amawel
Associate of Science - Marketing Management And Research
PROFITABLE FREELANCING ACADEMY
Languages
English
Intermediate (B1)