Chibuzor Okpara
Abuja
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
21
21
years of professional experience
Work History
Intern Social Media Manager
Digital Marketing Skill Institute
6 2024
- Search engine optimization: optimizing web pages, content and other digital assets to rank higher in search engine results pages to relevant keywords and phrases
- Engagement strategies and community management
- Data interpretation and reporting
- Customer relationship management
- Keeping up with social media trends, platform changes and industry developments to adjust strategies accordingly
- Creating social media strategies aligned with overall marketing goals
- Email Marketing creating executing email campaign to nurture leads, convert prospects into customers, and maintain customer relationships.
Head Private Banking Group
ASO Savings and Loans Plc
01.2022 - 06.2024
- Established relationships with High-Net-worth Individuals
- Advised and convinced High Net worth customers to investment banking in the bank high end properties with the intent of adding value to both customer and bank
- Develop full scale relationship management plans and execute them by providing superior quality financial services ranging from advising and investing
- Followed standard operating procedure
- Ensure HNI’s transaction got high priority from back office
- Projected the banking needs of High-Net-worth Individuals and proactively delivered on it.
Branch Manager (Head Office Branch)
ASO Savings and Loans Plc
07.2019 - 01.2021
- Overseeing the operations of the branch and ensuring sales team performance (managed a portfolio of over N6bn in liabilities and risk assets)
- Tracked performance of the team in line with set goals
- Cascade projects and accounts to subordinates and ensure proper supervision and management of accounts, projects and approved credit facilities to ensure performance
- Track all conditions attached to every credit on a regular basis
- Mobilize and manage funds for cooperate, government and commercial groups in the bank
- Institute appropriate remedial strategies such as restructuring of a loan facility to help improve obligors’ capacity to repay
- Ensure customers’ needs are met within agreed timeline with minimal customer aggravation
- Ensure that all transactions are done in accordance with CBN regulations and Banks credit policy
- Preparation and presentation of Branches Budget and monthly Business Review reports
- Organize in-house training for staff members to ensure they are up to date with acceptable Banking standards and improve their efficiency in service delivery
- Appraise staff in accordance with agreed balance score card and performance indices
- Review and monitor expenses for the unit ensuring that it is in line with our monthly budget Run Rate
- Initiates fee – income-based transactions.
Branch Manager (Wuse Branch)
ASO Savings and Loans Plc
10.2018 - 06.2019
- Supervise staff and spearheaded business development and initiatives to attract customers and retain them (Grew deposit liabilities by N300m in less than 4 months)
- Tracked performance of the team in line with set goals
- Cascade projects and accounts to subordinates and ensure proper supervision and management of accounts, projects and approved credit facilities to ensure performance
- Track all conditions attached to every credit on a regular basis
- Mobilize and manage funds for cooperate, government and commercial groups in the bank
- Institute appropriate remedial strategies such as restructuring of loan facility to help improve obligors’ capacity to repay
- Ensure customers’ needs met within agreed timeline with minimal customer aggravation
- Ensure that all transactions are done in accordance with CBN regulations and Banks credit policy
- Preparation and presentation of Branches Budget and monthly Business Review reports
- Organize in-house training for staff members to ensure they are up to date with acceptable Banking standards and improve their efficiency in service delivery
- Appraise staff in accordance with agreed balance score card and performance indices
- Initiates fee-income based transactions
- Review and monitor expenses for the unit ensuring that it is in line with our monthly budgeted Run Rate.
Relationship Officer (Head Office Branch)
ASO Savings and Loans Plc
07.2017 - 09.2018
- Account Management
- Deposit Mobilization
- Property Sales
- Creation of quality Risk Asset through product papers
- Growing Income Lines
- Reduction of non-performing loans through effective monitoring
- Recover of lost loans and proffering walk out plans
- Carrying out presentations to both Public and Private Organizations’
- Locates or proposes potential deals by contacting potential partners, discovering, and exploring opportunities
- Analyzed financial information obtained from corporate clients to determine funding strategies for meeting clients’ financial goals.
Relationship Officer (Gudu Branch)
ASO Savings and Loans Plc
04.2016 - 06.2017
- Identified customer needs and processing of credit applications
- Account Management
- Deposit Mobilization
- Property Sales
- Prepare business presentations, sales and marketing materials
- Growing Income Lines
- Reduction of non-performing loans through effective monitoring
- Recover of lost loans and proffering walk out plans.
Relationship Officer (Garki Branch)
ASO Savings and Loans Plc
01.2014 - 03.2016
- Identified Customer needs and processing of credit applications
- Locates or proposes potential deals by contacting potential partners, discovering, and exploring opportunities
- Account management
- Deposit mobilization
- Growing income line
- Devised debt liquidation plan that included payoff priorities and timeliness for clients.
Assistance Manager (Abuja)
Lapour Nigeria Ltd
03.2013 - 05.2014
- Identified High Network Individuals
- Established relationship with High Networth Individuals
- Professionally and effectively employs sales skills to achieve targeted sales
- Overcome client resistance/objections to products
- Keep abreast of competitor activity and recommend any necessary tactical action
- Identify and develop sources of potential clients
- Provide weekly schedule of planned activities
- Identified and resolved issues and customer complaints timely and effectively
- Ensured HNI’s transaction got high priority from back office officers.
Acting Head of Operations
Oceanic Bank International Plc
02.2011 - 03.2012
- Provide leadership and direction at the branch and continually enhance team performance to delight customers through efficient transaction processing
- Ensure compliance with the Bank’s procedures and regulatory guidelines is observed in transaction processing activities
- Supervise activities of operations staff to ensure timely and effective service delivery to customers
- Carries out general supervision of the operations unit
- Vault custodian
- Verify and authorizes transactions in line with the Bank’s approved authority above the operations staff limit
- Organize in-house training for staff members to ensure they are up to date with acceptable Banking standards and improve their efficiency in service delivery
- Ensure proper documentation are in place.
Cash Officer
Oceanic Bank International Plc
04.2009 - 12.2011
- Authorize all cash transactions above Head teller’s limit
- Ensure that branch ATMs are always functional, and that the ATM does not run out of cash
- Efficient crowd management in the banking hall
- Supervise cash and vault administration in the branch
- Ensure thorough supervision of teller
- Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time
- Efficient management of cash holding and vault administration
- Provide effective service support need for the tellers to ensure that teller cubicles are always manned and functional
- Daily ATM settlement and reconciliation
- Ensure the branch maintains cash holdings within the approved limit
- Conduct integrity tests on a regular basis
- Maintenance of up-to-date cash tellers’ proofs and vault registers.
Head Fund Transfer Officer
Oceanic Bank International Plc
03.2008 - 04.2009
- Responsible for all customer service support (non-cash related) processing activities in the branch
- These include Funds transfer, Clearing, Investments
- Ensure effective and timely service delivery to customers
- Ensure efficient TAT in line with service level agreements
- Ensure timely and error-free processing
- Ensure prompt dispatch of caution notices
- Ensure timely balancing and execution of end-of-day procedures
- Ensure timely and accurate capturing of expense processing
- Ensure timely and accurate collation of clearing cheques for presentation
- Effective Cost Management to ensure that Customer Service Support sub-units are efficient
- Ensure effective utilization of physical assets
- Recommend process improvements as relates to Customer Service Support in a bid to ensure service efficiency and cost minimization
- Ensure timely reconciliation and proof of accounts
- Ensure Zero Fraud Tolerance/Error Rates
- Ensure Zero Regulatory Infraction.
Head Customer Service Officer
Oceanic Bank International Plc
01.2007 - 03.2008
- Account Opening
- Cheque book allocation and issuance
- Attend to customers’ enquiries and requests
- Account Closure
- Ensure timely printing of off-cycle statements
- Supervise the process for account reactivation
- Cheque confirmation
- Supervise and verify transactions of customer service officers in the branch.
Customer Service Manager (CSM) (Lagos State)
First City Monument Bank Plc
09.2006 - 02.2007
- Overseeing the branch operations activities
- Carries out general supervision of the operation unit
- Authorizes operations unit transaction in line with the Bank’s approved limit above the staff’s limit
- Ensure the branch does not exceed their approved cash limit
- Verify cheques payment, fund transfer above the operations staff limit
- Vault custodian
- Ensure and confirm cash evacuation
- Ensure adequate controls are maintained in transaction processing in order to minimize the risk of losses from frauds and robberies.
Cash Officer
First City Monument Bank Plc
05.2006 - 08.2006
- Efficient management of cash holding and vault administration
- Efficient supervision of all tellering activities
- Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time
- Ensure the branch maintains cash holdings within the approved COP limit
- Maintenance of up-to-date cash teller’ proofs and vault registers
- Conduct integrity tests on a regular basis
- Authorizes transactions above teller’s limit
- Ensure the ATM is functional and dispense at all time
- Daily ATM settlement and reconciliation
- Ensure that transaction vouchers are called over after the close of business daily.
Fund Transfer Officer
First City Monument Bank Plc
01.2006 - 07.2006
- Process clearing cheques
- Attend to fund transfer request
- Process investment request
- Ensure prompt dispatch of caution notices
- Ensure compliance with the Bank’s procedures and regulatory guidelines is observed in transaction processing activities
- Ensure timely reconciliation and proof of accounts.
Head Teller (Abia State)
Hallmark Bank Plc
03.2004 - 08.2005
- Sound knowledge of tellering policies and procedures
- Efficient supervision of all tellering activities
- Efficient management of cash holding and vault administration
- Provide smooth and timely over the counter service to customers in accordance with the bank service delivery standards
- Maintain an accurate record of all activities and transactions
- Ensure availability and workability of working tools for tellers
- Authorize all cash transactions above tellers’ limits
- Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time
- Coordinate cash activities with a view to ensuring timely processing of transactions over the counter
- Ensure courteous disposition of tellers.
Customer Service Officer
Hallmark Bank Plc
01.2003 - 02.2004
- Account opening and Account closure
- Cheque book issuance
- Printing of off cycle statement
- Attending to customers’ request.
Education
Master’s in Marketing (MBA) -
ESUT Business School
HND Computer Sciences - undefined
Institute of Management & Technology, Enugu State
Skills
MS Excel
Professionalcoursesattended
- Contemporary Skills for Realtors
- Understanding Banking Regulatory Issues
- High Impact Leadership
- Customer Service Development Training
- Basic Banking Operations
- Demystifying the Mortgage Process
- Financials Investigations
- An Overview of Developments in Banking Operations
- Automated Direct Debit Training
- Service Delivery
- Professional Certificate in Project Management
- Basic Leadership Program
- Risk Management
- Financial Advisory Culture Change Training
- Personal Effectiveness and Organizational Values
- Professional Training on Basic Accounting
- Retail Operations
- Comprehensive Banking Operations
- Global Leadership Development
- Accelerating Growth Through Service Excellence
- Annual Goal Setting
- Strategic Digital Marketing for Brand Management and Business Growth
Citizenship
Nigerian
Keymanagementskills
- Problem-solving
- Analytic Thinking
- Strategic Planning
- Process Improvement
- Business Consulting
- Business Management
- Sales
- Relationship Building
- Financial Advisory
- Idea Generation
- Budget Management & Forecasting
- Implementation Management
- Training and Facilitating Skills
- Business Strategy
- Communication Skills
- Computer Literate
- Customer Service
- Staff Management
- Time Management
- Interpersonal Skills
- Leadership skills
- Coaching Skills
- Project Management & Delivery
Availability
1 Month
Personal Information
Gender: Female
Languages
English
Igbo
References
Available on request
Timeline
Head Private Banking Group
ASO Savings and Loans Plc
01.2022 - 06.2024
Branch Manager (Head Office Branch)
ASO Savings and Loans Plc
07.2019 - 01.2021
Branch Manager (Wuse Branch)
ASO Savings and Loans Plc
10.2018 - 06.2019
Relationship Officer (Head Office Branch)
ASO Savings and Loans Plc
07.2017 - 09.2018
Relationship Officer (Gudu Branch)
ASO Savings and Loans Plc
04.2016 - 06.2017
Relationship Officer (Garki Branch)
ASO Savings and Loans Plc
01.2014 - 03.2016
Assistance Manager (Abuja)
Lapour Nigeria Ltd
03.2013 - 05.2014
Acting Head of Operations
Oceanic Bank International Plc
02.2011 - 03.2012
Cash Officer
Oceanic Bank International Plc
04.2009 - 12.2011
Head Fund Transfer Officer
Oceanic Bank International Plc
03.2008 - 04.2009
Head Customer Service Officer
Oceanic Bank International Plc
01.2007 - 03.2008
Customer Service Manager (CSM) (Lagos State)
First City Monument Bank Plc
09.2006 - 02.2007
Cash Officer
First City Monument Bank Plc
05.2006 - 08.2006
Fund Transfer Officer
First City Monument Bank Plc
01.2006 - 07.2006
Head Teller (Abia State)
Hallmark Bank Plc
03.2004 - 08.2005
Customer Service Officer
Hallmark Bank Plc
01.2003 - 02.2004
Intern Social Media Manager
Digital Marketing Skill Institute
6 2024
Master’s in Marketing (MBA) -
ESUT Business School
HND Computer Sciences - undefined
Institute of Management & Technology, Enugu State
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