Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
21
21
years of professional experience
Work History
Intern Social Media Manager
Digital Marketing Skill Institute
6 2024
Search engine optimization: optimizing web pages, content and other digital assets to rank higher in search engine results pages to relevant keywords and phrases
Engagement strategies and community management
Data interpretation and reporting
Customer relationship management
Keeping up with social media trends, platform changes and industry developments to adjust strategies accordingly
Creating social media strategies aligned with overall marketing goals
Email Marketing creating executing email campaign to nurture leads, convert prospects into customers, and maintain customer relationships.
Head Private Banking Group
ASO Savings and Loans Plc
01.2022 - 06.2024
Established relationships with High-Net-worth Individuals
Advised and convinced High Net worth customers to investment banking in the bank high end properties with the intent of adding value to both customer and bank
Develop full scale relationship management plans and execute them by providing superior quality financial services ranging from advising and investing
Followed standard operating procedure
Ensure HNI’s transaction got high priority from back office
Projected the banking needs of High-Net-worth Individuals and proactively delivered on it.
Branch Manager (Head Office Branch)
ASO Savings and Loans Plc
07.2019 - 01.2021
Overseeing the operations of the branch and ensuring sales team performance (managed a portfolio of over N6bn in liabilities and risk assets)
Tracked performance of the team in line with set goals
Cascade projects and accounts to subordinates and ensure proper supervision and management of accounts, projects and approved credit facilities to ensure performance
Track all conditions attached to every credit on a regular basis
Mobilize and manage funds for cooperate, government and commercial groups in the bank
Institute appropriate remedial strategies such as restructuring of a loan facility to help improve obligors’ capacity to repay
Ensure customers’ needs are met within agreed timeline with minimal customer aggravation
Ensure that all transactions are done in accordance with CBN regulations and Banks credit policy
Preparation and presentation of Branches Budget and monthly Business Review reports
Organize in-house training for staff members to ensure they are up to date with acceptable Banking standards and improve their efficiency in service delivery
Appraise staff in accordance with agreed balance score card and performance indices
Review and monitor expenses for the unit ensuring that it is in line with our monthly budget Run Rate
Initiates fee – income-based transactions.
Branch Manager (Wuse Branch)
ASO Savings and Loans Plc
10.2018 - 06.2019
Supervise staff and spearheaded business development and initiatives to attract customers and retain them (Grew deposit liabilities by N300m in less than 4 months)
Tracked performance of the team in line with set goals
Cascade projects and accounts to subordinates and ensure proper supervision and management of accounts, projects and approved credit facilities to ensure performance
Track all conditions attached to every credit on a regular basis
Mobilize and manage funds for cooperate, government and commercial groups in the bank
Institute appropriate remedial strategies such as restructuring of loan facility to help improve obligors’ capacity to repay
Ensure customers’ needs met within agreed timeline with minimal customer aggravation
Ensure that all transactions are done in accordance with CBN regulations and Banks credit policy
Preparation and presentation of Branches Budget and monthly Business Review reports
Organize in-house training for staff members to ensure they are up to date with acceptable Banking standards and improve their efficiency in service delivery
Appraise staff in accordance with agreed balance score card and performance indices
Initiates fee-income based transactions
Review and monitor expenses for the unit ensuring that it is in line with our monthly budgeted Run Rate.
Relationship Officer (Head Office Branch)
ASO Savings and Loans Plc
07.2017 - 09.2018
Account Management
Deposit Mobilization
Property Sales
Creation of quality Risk Asset through product papers
Growing Income Lines
Reduction of non-performing loans through effective monitoring
Recover of lost loans and proffering walk out plans
Carrying out presentations to both Public and Private Organizations’
Locates or proposes potential deals by contacting potential partners, discovering, and exploring opportunities
Analyzed financial information obtained from corporate clients to determine funding strategies for meeting clients’ financial goals.
Relationship Officer (Gudu Branch)
ASO Savings and Loans Plc
04.2016 - 06.2017
Identified customer needs and processing of credit applications
Account Management
Deposit Mobilization
Property Sales
Prepare business presentations, sales and marketing materials
Growing Income Lines
Reduction of non-performing loans through effective monitoring
Recover of lost loans and proffering walk out plans.
Relationship Officer (Garki Branch)
ASO Savings and Loans Plc
01.2014 - 03.2016
Identified Customer needs and processing of credit applications
Locates or proposes potential deals by contacting potential partners, discovering, and exploring opportunities
Account management
Deposit mobilization
Growing income line
Devised debt liquidation plan that included payoff priorities and timeliness for clients.
Assistance Manager (Abuja)
Lapour Nigeria Ltd
03.2013 - 05.2014
Identified High Network Individuals
Established relationship with High Networth Individuals
Professionally and effectively employs sales skills to achieve targeted sales
Overcome client resistance/objections to products
Keep abreast of competitor activity and recommend any necessary tactical action
Identify and develop sources of potential clients
Provide weekly schedule of planned activities
Identified and resolved issues and customer complaints timely and effectively
Ensured HNI’s transaction got high priority from back office officers.
Acting Head of Operations
Oceanic Bank International Plc
02.2011 - 03.2012
Provide leadership and direction at the branch and continually enhance team performance to delight customers through efficient transaction processing
Ensure compliance with the Bank’s procedures and regulatory guidelines is observed in transaction processing activities
Supervise activities of operations staff to ensure timely and effective service delivery to customers
Carries out general supervision of the operations unit
Vault custodian
Verify and authorizes transactions in line with the Bank’s approved authority above the operations staff limit
Organize in-house training for staff members to ensure they are up to date with acceptable Banking standards and improve their efficiency in service delivery
Ensure proper documentation are in place.
Cash Officer
Oceanic Bank International Plc
04.2009 - 12.2011
Authorize all cash transactions above Head teller’s limit
Ensure that branch ATMs are always functional, and that the ATM does not run out of cash
Efficient crowd management in the banking hall
Supervise cash and vault administration in the branch
Ensure thorough supervision of teller
Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time
Efficient management of cash holding and vault administration
Provide effective service support need for the tellers to ensure that teller cubicles are always manned and functional
Daily ATM settlement and reconciliation
Ensure the branch maintains cash holdings within the approved limit
Conduct integrity tests on a regular basis
Maintenance of up-to-date cash tellers’ proofs and vault registers.
Head Fund Transfer Officer
Oceanic Bank International Plc
03.2008 - 04.2009
Responsible for all customer service support (non-cash related) processing activities in the branch
These include Funds transfer, Clearing, Investments
Ensure effective and timely service delivery to customers
Ensure efficient TAT in line with service level agreements
Ensure timely and error-free processing
Ensure prompt dispatch of caution notices
Ensure timely balancing and execution of end-of-day procedures
Ensure timely and accurate capturing of expense processing
Ensure timely and accurate collation of clearing cheques for presentation
Effective Cost Management to ensure that Customer Service Support sub-units are efficient
Ensure effective utilization of physical assets
Recommend process improvements as relates to Customer Service Support in a bid to ensure service efficiency and cost minimization
Ensure timely reconciliation and proof of accounts
Ensure Zero Fraud Tolerance/Error Rates
Ensure Zero Regulatory Infraction.
Head Customer Service Officer
Oceanic Bank International Plc
01.2007 - 03.2008
Account Opening
Cheque book allocation and issuance
Attend to customers’ enquiries and requests
Account Closure
Ensure timely printing of off-cycle statements
Supervise the process for account reactivation
Cheque confirmation
Supervise and verify transactions of customer service officers in the branch.
Customer Service Manager (CSM) (Lagos State)
First City Monument Bank Plc
09.2006 - 02.2007
Overseeing the branch operations activities
Carries out general supervision of the operation unit
Authorizes operations unit transaction in line with the Bank’s approved limit above the staff’s limit
Ensure the branch does not exceed their approved cash limit
Verify cheques payment, fund transfer above the operations staff limit
Vault custodian
Ensure and confirm cash evacuation
Ensure adequate controls are maintained in transaction processing in order to minimize the risk of losses from frauds and robberies.
Cash Officer
First City Monument Bank Plc
05.2006 - 08.2006
Efficient management of cash holding and vault administration
Efficient supervision of all tellering activities
Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time
Ensure the branch maintains cash holdings within the approved COP limit
Maintenance of up-to-date cash teller’ proofs and vault registers
Conduct integrity tests on a regular basis
Authorizes transactions above teller’s limit
Ensure the ATM is functional and dispense at all time
Daily ATM settlement and reconciliation
Ensure that transaction vouchers are called over after the close of business daily.
Fund Transfer Officer
First City Monument Bank Plc
01.2006 - 07.2006
Process clearing cheques
Attend to fund transfer request
Process investment request
Ensure prompt dispatch of caution notices
Ensure compliance with the Bank’s procedures and regulatory guidelines is observed in transaction processing activities
Ensure timely reconciliation and proof of accounts.
Head Teller (Abia State)
Hallmark Bank Plc
03.2004 - 08.2005
Sound knowledge of tellering policies and procedures
Efficient supervision of all tellering activities
Efficient management of cash holding and vault administration
Provide smooth and timely over the counter service to customers in accordance with the bank service delivery standards
Maintain an accurate record of all activities and transactions
Ensure availability and workability of working tools for tellers
Authorize all cash transactions above tellers’ limits
Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time
Coordinate cash activities with a view to ensuring timely processing of transactions over the counter
Ensure courteous disposition of tellers.
Customer Service Officer
Hallmark Bank Plc
01.2003 - 02.2004
Account opening and Account closure
Cheque book issuance
Printing of off cycle statement
Attending to customers’ request.
Education
Master’s in Marketing (MBA) -
ESUT Business School
HND Computer Sciences - undefined
Institute of Management & Technology, Enugu State
Skills
MS Excel
Professionalcoursesattended
Contemporary Skills for Realtors
Understanding Banking Regulatory Issues
High Impact Leadership
Customer Service Development Training
Basic Banking Operations
Demystifying the Mortgage Process
Financials Investigations
An Overview of Developments in Banking Operations
Automated Direct Debit Training
Service Delivery
Professional Certificate in Project Management
Basic Leadership Program
Risk Management
Financial Advisory Culture Change Training
Personal Effectiveness and Organizational Values
Professional Training on Basic Accounting
Retail Operations
Comprehensive Banking Operations
Global Leadership Development
Accelerating Growth Through Service Excellence
Annual Goal Setting
Strategic Digital Marketing for Brand Management and Business Growth
Front Desk Receptionist at Commandant's Office, Port Harcourt International AirportFront Desk Receptionist at Commandant's Office, Port Harcourt International Airport
National Youth Service Corp at National Information Technology and Development Agency (NITDA)National Youth Service Corp at National Information Technology and Development Agency (NITDA)