JENNIFER CHIBUZOR
Graduate Trainee
Ojota,Lagos
Summary
Banking and financial services professional with over 3 years’ experience in commercial banking and fintech operations. Strong background in customer relationship management, credit processing, compliance support, and operational efficiency. Currently completing a Master’s in Public Health (Epidemiology) with strong analytical and data interpretation skills. Seeking to leverage cross-sector experience within Wema Bank’s Graduate Trainee Programme.
Overview
3
3
years of professional experience
3
3
Certifications
4
4
years of post-secondary education
Work History
Relationship Officer
Rank MFB
02.2026 - Current
- Managed client loan portfolios and maintained customer relationships
- Conducted preliminary credit assessments
- Followed up on repayments and reduced delinquency rates
- Ensured accurate loan documentation and regulatory compliance
- Supported revenue growth through cross-selling financial products
Relationship Officer
Page Financials
05.2025 - 01.2026
- Built and managed strong client relationships
- Generated new business leads, achieved and exceeded sales targets.
- Supported deposit mobilisation and revenue growth initiatives
- Ensured adherence to internal compliance and KYC processes
- Prepared performance and client activity reports
Agent Field Officer- Pos Merchant
Access Bank
02.2023 - 05.2025
- Identified and onboarded above 90 POS merchants within assigned territory
- Drove merchant acquisition and increased transaction volumes by 80%
- Provided after-sales support and resolved operational issues
- Ensured compliance with KYC and merchant documentation requirements
- Monitored merchant performance and increased transaction by 80%
Education
Master of Science - Masters In Public Health (Epidemiology)
Ahmadu Bello University
LagosBachelor Of Science - Pharmacology
Olabisi Onabanjo University
Ago-iwoye 10.2017 - 04.2021
Skills
Customer Relationship Management
Credit & Loan Processing
KYC & Compliance Support
Risk Management (ISO 31000 Knowledge)
Deposit Mobilisation Support
Microsoft Excel & Reporting
Analytical & Problem-Solving Skills
Certification
HUMAN RESOURCES MANAGEMENT, Hacelat Professional Services Dec 2022
References
Available upon requests
Timeline
ISO 31000:2018 Enterprise Risk Management (Alison)
02-2026
Relationship Officer
Rank MFB
02.2026 - Current
Relationship Officer
Page Financials
05.2025 - 01.2026
Agent Field Officer- Pos Merchant
Access Bank
02.2023 - 05.2025
HUMAN RESOURCES MANAGEMENT, Hacelat Professional Services Dec 2022
12-2022
CUSTOMER RELATIONSHIP MANAGEMENT, Hacelat Professional Services Dec 2022
12-2022
Bachelor Of Science - Pharmacology
Olabisi Onabanjo University
10.2017 - 04.2021
Master of Science - Masters In Public Health (Epidemiology)
Ahmadu Bello University