CHIBUIKEM CHUKWUEMEKA
IT BUSINESS AND PROCESS ANALYST
Summary
Results-oriented IT Business Analyst/Process Analyst experienced with driving business process improvement through technology and strategy. Versatile communicator and facilitator, able to co-ordinate technical and analytical efforts aimed at improving operational efficiency. Thorough with Process Mapping and Analysis of prospective solutions, with a track record in overseeing automation projects and achieving process improvement for internal and external stakeholders. My experience in Digital Product Development with spells in the Lending and Financial Inclusion industries, allow me to be well versed with delivering solutions for multifaceted projects. Skilled in requirements elicitation, documentation and solution delivery with a collaborative approach to working with stakeholders at all stages of development. My expertise also includes effective stakeholder engagement, problem solving, process optimization, Data Analytics for informed decision making and has a strong understanding of Agile principles and Scrum practice framework.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
IT BUSINESS AND PROCESS ANALYST - CIO
UBA Group
10.2022 - Current
- Facilitate workshops and interviews to elicit user needs and translate them into user stories, use cases and technical requirements and specifications.
- Strengthened digital capabilities, by continuously scaling existing technology solutions to satisfy more business needs, thereby leading to significant improvement in operational efficiency and revenue growth respectively.
- Work closely with stakeholders to ensure solutions align with business objectives and requirements.
- Works closely with the Scrum Master to establish release and provide support in resolving impediments.
- Ensure business value is delivered through Design, User Acceptance Testing (UAT) and Implementation for all solutions.
- Collect analyse and interprete daata to understand performance before and after implementation to measure efficiency.
- Work with process or product owner to Identify opportunities for deriving value through optimization and automation
- Contribute to cross-functional and collaborative problem-solving and process improvement efforts with various stakeholding teams to implement changes and achieve smooth transition.
- Participate in planning and execution of process automation initiatives across the organization.
- Conduct periodic reviews to identify process improvement opportunities based on current business operations.
- Work with process and product owners to provide training and support to users on new solutions.
PRODUCT MANAGER/BUSINESS DEVELOPMENT ANALYST
UBA Group
08.2020 - 09.2022
- Revamped the Financial Inclusion(Agency Banking) model for Non Performers in Northern Nigeria, leading to a 33% increase in new adoption of Agency Banking solution.
- Conducted market research and observe market trends to propose changes to match industry standards by identifying opportunities for product enhancements and feature improvement.
- Engagement of Key stakeholders to ascertain scope of solution to financial inclusion business needs.
- Support design, development and deployment of approved features and product requirements.
- Developed and implemented Financial Inclusion product strategies such as Instant settlement, pricing, positioning, and promotional activities to boost product uptake and drive up revenue and achieve set targets against budgets.
- Analyzed product sales data and customer feedback through the contact centre and customer experience unit to make informed decisions for product optimization.
- Supervise all backend processes and activities that effectively support an Agent Network of 150,000+ agents.
PRODUCT MANAGER SECURED AND UNSECURED LENDING
UBA Group
07.2018 - 07.2020
- Manages consumer loan products portfolio.
- Brainstorm for sales strategies to boost loan product utilization.
- Extended access to loan products to marginalized market for financial inclusion through product analysis and segmentation.
- Portfolio reporting and analysis to management for informed decision making.
- Develop digital loan product variants to scale.
- Drive partnership initiatives to scale credit uptake.
EXECUTIVE OPERATIONS ASSISTANT
First Virgo Aluminum Consult
01.2018 - 07.2018
ADMINISTRATIVE OFFICER
Federal Airports Authority of Nigeria
11.2016 - 10.2017
- Documented Data obtained from Flights (Flight ETA and TOT)
- Maintained accurate records of proceeds realized from various points of revenue generation ensuring analysis and reporting.
- Supervised Aircraft fuelling, documenting the litres before and after dispensing.
- Ensured Airport Service payments are catalogued and tracked.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Education
Bachelor of Science - Economics
Landmark University
Omu-Aran, Kwara State, Nigeria 05.2012 - 07.2016
Skills
- Business Analysis
- Agile/Scrum Project Management
- Process Analysis
- Stakeholder Management
- Advanced Excel/SQL for Data Analysis
- Database Administration
- Strong Collaboration and Communication Skills
- Process mapping/Business Process Modeling and Notation
- Requirement Elicitation and Documentation
- Solution Delivery
- Software Development Life Cycle
- DevOps
- Strong knowledge of Scrum Framework and Agile Principles
- Digital Product Development
- Change management
- Business requirements analysis
Timeline
IT BUSINESS AND PROCESS ANALYST - CIO
UBA Group
10.2022 - Current
PRODUCT MANAGER/BUSINESS DEVELOPMENT ANALYST
UBA Group
08.2020 - 09.2022
PRODUCT MANAGER SECURED AND UNSECURED LENDING
UBA Group
07.2018 - 07.2020
EXECUTIVE OPERATIONS ASSISTANT
First Virgo Aluminum Consult
01.2018 - 07.2018
ADMINISTRATIVE OFFICER
Federal Airports Authority of Nigeria
11.2016 - 10.2017
Bachelor of Science - Economics
Landmark University
05.2012 - 07.2016
Similar Profiles
EDOSA RICHARD UDUOGIEEDOSA RICHARD UDUOGIE
Team Lead, E-Channel Transaction Monitoring at UBA GroupTeam Lead, E-Channel Transaction Monitoring at UBA Group
Peter ObalanlegePeter Obalanlege
Bank Teller at UBA GROUPBank Teller at UBA GROUP
Yusuf AbdulateefYusuf Abdulateef
Regional Credit Analyst (North Bank) at UBA GroupRegional Credit Analyst (North Bank) at UBA Group
Devin WilsonDevin Wilson
Train Conductor at Norfolk SouthernTrain Conductor at Norfolk Southern
Jason SnipesJason Snipes
Admissions Manager at Denver Regional Rehabilitation HospitalAdmissions Manager at Denver Regional Rehabilitation Hospital