Chiamaka Louisa Ugwu
Administrative/Customer Support
Abuja,FCT
Summary
Highly organized and dedicated sales and administration professional with a proven track record of delivering exceptional customer service, managing administrative procedures, driving sales growth, and utilizing technology tools to improve efficiency.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Account Executive
Digital Witch Commuinty
Remote, Nigeria
08.2022 - Current
- Develope and manage relationships with registered students, leading to an increase of 15% in program enrollment.
- Ensure seamless communication and timely progress updates during student onboarding with Asana.
- Develop customized digital solutions aligned with students' individual needs in collaboration with cross-functional teams.
- Maintain a central database of client interactions using HubSpot for targeted outreach and personalized follow-up.
- Identify opportunities for program expansion and business growth by analyzing market trends and competitor offerings.
- Make compelling presentations using PowerPoint to demonstrate the benefits of digital programs to potential students and current student.
Administrative Officer
Green Field Health Management Limited
Abuja, Nigeria
05.2021 - Current
- Demostrated great attention to detail in managing administrative activities, resulting in a 20% boost in accuracy and efficiency.
- successfully coordinated internal and external meetings to guarantee seamless communication among teams and stakeholders using utlook Calendar and Asana.
- Implemented streamlined procedures, resulting in a decrease of 25% in document processing time.
- Handle and processed incoming calls and emails, distributed pertinent information to the appropriate departments.
- With great customer service, I handle inquiries in person, over the phone, and via email.
- Take minutes and detail notes at meetings for distribution.
- Monitoring office inventory supplies, re-ordering for service provisions.
- Carryout onboarding to help new hires adjust to new work environment.
- Make travel arrangements and book accommodation for senior staff.
- Proofread and edit documents typed by colleagues to improve readability.
Client Service Officer
Green Field Health Management Limited
Abuja, Nigeria
06.2018 - 04.2023
- Responded to customer requests by providing friendly and knowledgeable service and support.
- Managed 50 calls per day for the department.
- Developed long-term business strategies and utilized customer feedback to enhance processes.
- Implemented protocols and investigated conflicts to facilitate resolution.
- Responded to customer requests by providing friendly and knowledgeable service and support.
- Maintained accurate customer records, reduced errors by 15% and improved data integrity.
- Collaborated with cross-functional teams to boost customer satisfaction by 10%.
- completed documentation and logs daily and produced full weekly reports.
- Streamlined sales and order management systems to improve customer service objectives.
- Collaborated with both customers and internal departments to address and resolve customer service concerns.
- Capitalised on upsell opportunities with new and potential customers.
Education
Bachelor of Science - Surveying and Geoinformatics
Federal University of Technology Owerri
Nigeria 09.2010 - 11.2015
Skills
- Exceptional attention to detail and organizational skills
- Proficient in Google Sheets and Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience using Asana and HubSpot for task management and client relationship management
- Strong communication and interpersonal abilities
- Problem-solving and conflict resolution
- Rota management experience
- Contract negotiation
- Lead generation
- Strategic selling
- Data entry
- Social media marketing
- Time management
- Teamwork
Languages
English
Master or proficient
C2
French
Elementary
A2
German
Elementary
A2
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of Health management Organisation (HMO) Software.
- Increased program enrollment by 15% as an account executive through strategic relationship building and customized product solutions.
- Improved process and reduced administrative errors by 20%.
- Implemented a streamlined document processing system, which reduced processing time by 25%.
- Improved customer satisfaction by 30% through efficient collaboration with cross-functional teams
Certification
- [Technical Support fundamental], [Google] - [June 2023]
- [Marketing and Communications], [International Business management Institute] - [October 2022]
- [Customer service foundation], [Linkedin] - [September 2022]
- [Coustomer service: servicing customers through chat and text], [Linkedin] - [September 2022]
- [Human Resource Management],[International Business management Institute] - [June 2020]
- [Project management Professional],[Cognate skills, Nigeria] - [March 2017]
Timeline
Account Executive
Digital Witch Commuinty
08.2022 - Current
Administrative Officer
Green Field Health Management Limited
05.2021 - Current
Client Service Officer
Green Field Health Management Limited
06.2018 - 04.2023
Bachelor of Science - Surveying and Geoinformatics
Federal University of Technology Owerri
09.2010 - 11.2015
- [Technical Support fundamental], [Google] - [June 2023]
- [Marketing and Communications], [International Business management Institute] - [October 2022]
- [Customer service foundation], [Linkedin] - [September 2022]
- [Coustomer service: servicing customers through chat and text], [Linkedin] - [September 2022]
- [Human Resource Management],[International Business management Institute] - [June 2020]
- [Project management Professional],[Cognate skills, Nigeria] - [March 2017]
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