Chiamaka Juliet Okeke
Amuwo Odofin,Lagos
Summary
Highly skilled and organized Virtual Assistant with 3+ years of experience providing exceptional administrative support to businesses, entrepreneurs, and professionals. Proficient in managing calendars, coordinating travel, handling email correspondence, and performing various tasks to ensure seamless operations. Technologically savvy with expertise in Google Suite, Microsoft Office, and various project management tools. Proven track record of increasing productivity, efficiency, and client satisfaction through tailored support solutions.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Online Business Support Specialist
RootRound Ltd
(Remote), Imo State
11.2021 - Current
- Sorted and organized different types of information by document type, personnel or location.
- Handled incoming calls from clients, scheduling appointments, answering questions, directing calls and documenting messages leading to 30% boost in customer satisfaction ratings
- Received and checked financial statements and reconciled related accounts.
- Provided administrative support to senior executives, managed calendars, coordinated all inclusive travel arrangement, and ensured seamless day-to-day operations, achieving 40% reduction in operational costs through efficient process implementation and resource optimization.
- Processed new customer orders, coordinated related documentation and delivery.
- Wrote professional letters, emails and memoranda for business communication and meetings.
Undergraduate Research Assistant
Federal University of Technology, Owerri
Owerri, Imo State
01.2021 - 09.2021
- Helped students explore concepts through challenging assignments and stimulating class discussions.
- Contributed to department and faculty meetings to continuously assess and improve internal practices resulting to 10% increase in departmental efficiency.
- Tutored students struggling with material, improving understanding and academic performance.
- Applied research to develop new operational methods and industry-specific applications.
- Work with group of team on certain project topic and presented reports as at when due.
Education
Bachelor of Science - Biotechnology
Federal University Of Technology Owerri (FUTO)
Owerri, Imo State 01.2016 - 06.2022
Skills
- Communication (Verbal & Written)
- Administrative Management
- Financial Administration (Account Reconciliation, Statement Review)
- Customer Service
- Data Management (Information Organization, Documentation)
- Time Management
- Scheduling & Coordination (Appointments, Travel, Calendars)
- Proficiency in Microsoft Office Suite
- Organizational Skills
Certification
- Post-Graduate Diploma in Human Resource Management (CIHRM) -August, 2023
Timeline
Online Business Support Specialist
RootRound Ltd
11.2021 - Current
Undergraduate Research Assistant
Federal University of Technology, Owerri
01.2021 - 09.2021
Bachelor of Science - Biotechnology
Federal University Of Technology Owerri (FUTO)
01.2016 - 06.2022
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